Key Responsibilities : - Provide onsite and desk side support services to end users. - Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC. - Complete incidents and requests within SLA in pressurized environment. - Build, configure, and troubleshoot Install “Gold” image on the customer's PC and laptop applications and hardware components. - Ensure tickets are updated on a daily basis. - Support meeting room environment and video conferencing. - Support printers, scanners and other peripherals. - Support mobile devices, such as iPads, iPhones and Android devices. - End-User Data back-up and restoration are required in the course of a service incident. - Smart hands support for data center equipment as per required SLA (in specified locations) - As directed by CLIENT Tech, support will assist in troubleshooting the data center devices - Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support, e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites - Import / Export tapes to the tape libraries as advised by CLIENT tech support. Behavioral Skills Required : - Individual must have good customer facing skills and be well presented. - Demonstrates independent and pro-active thinking - Builds effective relationships both within the team and across the business and Professional Services - Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. - Must be able to work alone and unsupervised, taking the initiative when necessary. - Must be organized and prioritize work appropriately. Technical skills & Experience required : - Must have experience of using a call-logging system. - Must have good working knowledge of Windows 7 / 10 and related Office applications. - Supporting experience of MACs would be beneficial - Knowledge of mobile devices, in particular Androids and iPhones - Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. - Familiarity with Microsoft SCCM. - Ability to replace defective parts, as identified by CLIENT. - Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment / cable - Excellent communication are mandatory in English and Local language Desired Educational Requirements : - Completion of CompTIA certifications – e.g. A+, Network+ etc - Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc