Senior UX ResearcherAs a highly-regarded high-tech unicorn company, inDrive has been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.About the opportunity:We are seeking a passionate and experienced Senior UX Researcher to join our Superapp team. You'll play a critical role in shaping the product experience by owning and driving the end-to-end research process. This is an exciting opportunity to influence the direction of a fast-growing, user-centric product with a complex, evolving ecosystem.Responsibilities:Own the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insights.Define and drive research strategies that inform product vision, roadmap, and design decisions.Conduct a wide range of research studies, including generative, evaluative, and tracking, using both qualitative and quantitative methods.Partner closely with product managers, designers, analysts, and engineers to embed user insights into product decisions.Translate complex user behaviors into clear, actionable insights to improve the user experience.Build and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositories.Foster a user-centered culture across the Superapp team and broader organization.Collaborate with fellow researchers to uphold methodological rigor and share best practices.Requirements:4+ years of experience in UX research, ideally within tech, digital platforms, or complex systems.Deep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis).Proven track record of independently managing and executing full research cycles.Ability to influence product strategy and design with compelling insights and recommendations.Strong communication, storytelling, and presentation skills.Comfortable working in fast-paced, cross-functional teams and navigating ambiguity.Experience conducting international research is a plus.Fluent in both Spanish and English (written and spoken).We offer:Be part of a growing and innovative company with a unique approach to ride-hailing.Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.Have the opportunity to significantly impact the company and the industry as a whole.Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands.Life and medical insurance.Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company.Boundless Global Exposure: A Catalyst for Multifaceted Growth.Partially or fully paid additional training courses, and regular external and internal training.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionPublic Relations and AdministrativeIndustriesIT Services and IT Consulting #J-18808-Ljbffr