Coffee Equipment Advisor Job Opportunity We are seeking a knowledgeable Coffee Equipment Advisor with strong customer service skills to provide expert advice to customers about coffee equipment selection, setup, and troubleshooting. This role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers. Key Responsibilities: - Consult on coffee equipment selection, setup, and troubleshooting based on customer needs and preferences. - Provide technical support for clients, helping resolve issues through clear communication and deep product knowledge. - Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - Guide customers through the purchasing process, creating quotes and invoices through e-commerce platforms. - Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. Required Skills and Qualifications: - Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. - Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation. - Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality. - Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios. - Digital Proficiency: Comfort with e-commerce platforms. - Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment. Benefits: - Ongoing training and development opportunities. - Opportunities for career growth and advancement. - A dynamic and supportive remote work environment. About Us: As a leading [industry] company, we pride ourselves on delivering exceptional service to our customers. If you are a motivated and customer-focused individual who is passionate about coffee and technology, we encourage you to apply for this exciting opportunity.