Join to apply for the Customer Success Manager (Latam) role at Snatch UP Continue with Google 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM! As our Customer Success Manager , you'll be more than just a point of contact - you'll be a trusted advisor, a strategic partner, and a champion for our clients' success. You'll have the opportunity to shape their journey, drive meaningful impact, and help them unlock their full potential. Responsibilities Own a portfolio of key LATAM clients: Guide them from onboarding to becoming power users, and build strong, lasting relationships. Unleash the Power of Data: Dive deep into data, uncover actionable insights, and demonstrate the tangible value of our solutions. Lead engaging business reviews and technical deep dives: Shape strategies for client success and foster collaboration. Collaborate with Product, BI, and Solutions Engineering teams: Deliver exceptional experiences and drive continuous improvement. Identify expansion opportunities: Suggest optimizations proactively and pave the way for mutual success. Travel within LATAM: Build strong personal relationships with clients and foster partnerships. Requirements A Bachelor's degree in Industrial Engineering and Management (required); a Master's is a plus. Proven academic excellence and a commitment to learning. 3-5 years of experience in consulting, project management, or customer-facing roles, ideally with a focus on data and analytics. Strong analytical skills with experience in BI tools, SQL, and storytelling with data. Fluency in English. Understanding of SaaS environments. Deep understanding of the Retail industry. Knowledge of TOC (Theory of Constraints) is a plus. Proactive attitude, excellent communication skills, and passion for customer success. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Business Consulting and Services Referrals increase your chances of interviewing at Snatch UP by 2x. Get notified about new Customer Success Manager jobs in Medellin, Antioquia, Colombia . Medellin, Antioquia, Colombia 2 weeks ago Related Job Customer Success Manager - Remote Work | REF#284373 Medellin, Antioquia, Colombia 3 months ago We’re unlocking community knowledge in a new way, with insights added directly into articles, starting with AI assistance. #J-18808-Ljbffr