We are seeking a highly skilled IT Support Specialist to join our global infrastructure team. About the Role This position contributes to the overall success of our global technology operations by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of our business strategies and objectives. All activities conducted must be in compliance with governing regulations, internal policies, and procedures. Key Responsibilities - Champion a customer-focused culture to deepen relationships and leverage broader systems and knowledge. - Responsible for day-to-day operations of Windows Application Support and Software Upgrades. - Work with Operating System Support Teams, Business Owners, and Application Development Teams to provide exceptional support. - Collaborate on Windows Server Build and Server Decommission processes. - Coordinate planned change activities and implement them within our standard change management process. - Handle incidents, problems, and major incidents for the Windows applications in scope. - Understand how our risk appetite and risk culture should be considered in daily activities and decisions. - Actively pursue effective and efficient operations of your respective areas in accordance with our Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion a high-performance environment and contribute to an inclusive work environment. Dimensions You will be part of a 13-member global team, including locations in Canada, Colombia, and India. Provide Windows Application support for several countries globally, including Canada, the U.S., Singapore, London, Malaysia, Ireland, etc. Support scope for 80 applications and over 200 application servers. Expected to provide support on weekends and after-hours escalation on-calls. We provide technology solutions and platforms supporting Global Banking & Markets (GBM), Global Risk Management (GRM), as well as Canadian & International Banking. Requirements - Post-secondary education in an Information Technology stream or equivalent. - 1.5+ years of technical working experience with supporting 24x7 IT systems in multi-platform, multi-site, mission-critical environments. - Strong communicator (verbal/written). - 1.5+ years of technical working knowledge of Trading Application Support. - 1.5+ years of hands-on experience with Windows Operating System Server Support and Application Support. - Depth knowledge and experience with any ticketing system. - Solid organizational and time management skills. - Adept at working independently on projects and duties without constant supervision. - Working experience with virtual servers (VMWARE/Clouds). - Working experience with scripting and automation tools would be an asset (Powershell and Batch scripting). About Our Team We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.