Get AI-powered advice on this job and more exclusive features. Recruiting Assistant | Talent Acquisition | Head Hunting | Selection | Promotion | Candidate Sourcing | Administrative Support Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? This is your chance to join our team as a Help Desk Support Specialist , where you’ll be the first point of contact for IT assistance, ensuring seamless technical support for our internal customers. Opportunity to grow in a fast-paced IT environment Work with cutting-edge technology and support systems Be part of a collaborative and supportive team What You’ll Do: Answer and manage incoming support calls with patience and professionalism . Troubleshoot common IT issues, including password resets, account unlocks, and Wi-Fi connectivity . Guide users through tech setups like Microsoft Authenticator on iPhones . Manage Tickets & Appointments Create and track IT support tickets using ConnectWise . Schedule follow-ups based on customer needs and urgency . Basic IT Troubleshooting Assist with hardware and software issues . Reset passwords and unlock accounts in Active Directory (AD) . Walk users through Wi-Fi and mobile hotspot setups . What We’re Looking For: Strong verbal communication skills – You can break down tech jargon into easy-to-follow steps. Experience with IT service and ticketing systems (ConnectWise preferred). Basic troubleshooting knowledge (password resets, Wi-Fi, device management). Customer-focused mindset – You stay cool under pressure and provide empathetic support. Familiarity with Microsoft Authenticator, Active Directory, and mobile device management . Prior experience in an IT support or help desk role . Experience handling customer inquiries in a fast-paced environment . Ready to level up your career? Apply today! #WeAreHiring #BeMoreWithiQor #TechCareers #HelpDesk #ITSupport #CustomerFirst Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Telephone Call Centers Referrals increase your chances of interviewing at iQor by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr