J.P. Morgan is a leading global financial services firm with assets of $3.2 trillion and operating in more than 60 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first. The primary responsibility of this position is to manage the day to day Operations for the COP Payments. The person will work in the management of the business deliverables and the team. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met. **Key Responsibilities would include**: - Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels - End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports - Responding to routine queries/complaints and ensuring completeness - Identify opportunities for process efficiency & implement in a controlled manner - Exhibit effective communication with key stakeholders - Exercise good judgment and degree of confidentiality - Getting the team along to achieve common objective - Team management and ensuring the morale of the team is high - Work in partnership with Local/Global Operations Risk Manager for QA Tests, MIS, Audit etc - Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions - Develop an environment of continuous focus on quantifiable productivity and quality - Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability - Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration - Participating in meetings at the operational and project level, providing continuous feedback on project status - Responsible for overall Performance Management and Talent Review process **Qualifications Preferred**: - Graduate in finance / accounting preferred - with experience in financial services industry - Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of payments/fraud/compliance /sanctions screening is a plus) - Working/Expert Knowledge of domestic payment conventions & practices is a must - Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time - Excellent interpersonal skills necessary to work effectively with colleagues and senior management - Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met **Required**: - Excellent written & oral communication skills and Strong analytical skills - Sound understanding of risk management, audit methodologies - Proven ability to build strong business relationships within the site and across the business - A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. - Ability to use creative problem solving techniques to solve business issues - Develop and lead a team that is responsive to dynamic organizational and operational changes - Strong project management and analytical skills - Knowledge of MS Access, Excel, PowerPoint, and Word. - Willingness to work in a hybrid work environment, 4 days in office, 1 day from home J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.