As a Senior Benefits Operations Specialist, you will play a key role in ensuring the smooth operation of our global benefits programs. This involves building aspects of our benefits plans at tactical levels and managing vendors, data, administration, and team member relationships. Your primary responsibility will be to support the scaling of our global benefits offerings through hands-on involvement with plan renewals, implementations, and other operational initiatives. You will work closely with the Senior Manager of Benefits Operations to identify and resolve operational process gaps associated with new and existing benefits offerings. Key Responsibilities: - Lead all operational aspects of renewals and implementations, including system updates, outbound communications, benefits process optimization, and resource management. - Identify and resolve operational process gaps associated with new and existing benefits offerings. - Refine implementation workflows and help to ensure successful benefits product launches. - Coordinate regularly with benefits service providers, outsourced vendors, and brokers on a global basis to ensure the success of ongoing benefits administration and daily operations. - Build and maintain relationships with company partners to socialize and manage changes in benefits offerings and processes. - Collaborate with customer and employee-facing teams, as well as the Benefits Design team, to identify implementation groups and opportunities for new benefits offerings. - Develop resources associated with pricing, compliance, frequently asked questions, marketing materials, plan documentation, and other information relating to new and existing benefits offerings. - Support cost booking, vendor billing, customer invoicing, and benefits audit processes. - Lead conversations regarding benefits offerings with customers and supported employees.