Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Business Process Improvement Overview Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash. The Data & Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. The D&S Business Operations team is a global team focused on ensuring that all of Data & Services can make data-driven decisions and operate effectively and efficiently. The team manages and adapts the policies, processes, and platforms used across Data & Services. The Operations Platform Associate Analyst will support the operational systems used across Data & Services, including providing training, executing adoption campaigns, implementing data improvement efforts, reporting, and assisting with testing updates. Systems include Order Management, Salesforce.com, FinancialForce PSA, and other new platforms related to global operations. Role Provides first-tier technical and process support for inquiries related to Business Operations platforms, including workflow, customer profiles, and record adjustments. Leads onboarding and training to business users to increase adoption of functionality and productivity tools. Supports investigation and resolution of issues, concerns, and requests under general supervision. Conducts periodic Quality Control checks and Data Audits. Supports the Business Operations Solutions team in daily management and maintenance of operational systems used across Advisors. Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements. All About You BS/BA degree or a combination of experience and formal education. Experience contributing to the delivery of accurate and timely resolutions to inquiries under guidance. Strong knowledge of customer service standards, processes, and tools. Ability to contribute to support projects/inquiries. Strong verbal and written communication skills. Proficient in Microsoft Word, Excel, and PowerPoint; Access and Visio are pluses. Proven team player with excellent interpersonal skills. Detail-oriented and results-driven. Ability to work independently and maintain confidentiality. Keen analytical and problem-solving skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Employees are responsible for information security and must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of accessed information. Report any suspected security violations or breaches. Complete all mandatory security trainings as per Mastercard’s guidelines. #J-18808-Ljbffr