You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term. We would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive, and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together. That's Sharing Expertise. Job Summary Acts as the initial entry point for all employees, administers incoming queries, provides HR information, and performs transactional tasks. Solves queries requiring specific HR knowledge and higher policy interpretation. Focuses on compliant administrative/transactional tasks in Workforce Admin HR. Job Description All key tasks and responsibilities are delivered on the SSC scope level: Operational excellence - First point of contact for managers and employees for all HR transaction-related queries. Promotes efficient and effective process delivery by solving complex inquiries that require specific HR knowledge and/or higher policy interpretation. Handles telephone calls and email queries into the HR SSC, acting as the first filter. Takes ownership of resolving callers’ issues, providing guidance, and solving problems when possible; refers issues to HR Back-Office (Specialists) when unable to resolve personally. Ensures all queries are logged using the enquiry management tool. Updates the HR database with employee details and amendments. Handles general inquiries supported by predefined answers. Provides administrative support and process expertise, identifying improvement potentials. Supports training of new agents. Provides timely, accurate, and value-adding answers to complex HR-related queries from employees and managers. Maintains detailed knowledge of processes and policies for designated countries, business streams, or globally. Handles Workforce Admin processes, including maintaining employee data, managing transfers, offboarding, change requests, leave of absence, terminations, and preparing documents. Performs ad hoc reporting as needed. Delivers country-specific, business stream, or global training to front office. Shares information with relevant colleagues and interprets policies to solve problems. Supports training of new agents and participates in cross-departmental projects and initiatives. Education Bachelor's degree required. Experience and Qualifications Fluent in English (B2), Portuguese (B2), and organizational language. 1-2 years of HR front office/customer service experience required; SSC experience desirable. 2-4 years of HR experience preferred, especially in Workforce Admin; SSC experience desirable. If you meet the requirements and have your immediate leader's approval, please send your updated resume and approval email to Mariana Perez Villamil, along with a brief paragraph explaining your motivation for applying. B. Braun offers opportunities; your development is in your hands! #J-18808-Ljbffr