Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: SMEs in this role get to: - Empower the Work: Create, Facilitate, and Huddle Sessions to equip staff with fundamental skills and knowledge. - Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams. - Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. - Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with the relevant skill sets to meet the production goals from the first-month post-nesting. Should partner with quality and training manager to identify skill and knowledge gap that leads to a stable performance trend. Work with the training manager to prepare training content to run a BQ intervention for the business. and Work with the training manager in catering the learning via the update management process and new launches. Qualifications: - Excellent Data Mining skills - Ability to think outside of traditional role to evaluate business implications - Ability to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Must have FY23 PDP score of Exceeds Most or Clearly Exceeds - Tenure of at least 12months - No Active DA Additional Information: All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr