Job summary At ContactPoint 360, we believe in delivering outstanding customer experiences — and that starts with empowered, well-trained teams. As a Senior Training Manager, you'll lead the strategy, design, and execution of training programs that build top-performing agents and future leaders. Qualifications - 4+ years of experience as a Training Manager or similar role in the BPO/call center industry. - Strong background in adult learning principles, instructional design, and facilitation. - Experience managing training teams in dynamic, multi-client environments. - Exceptional communication, stakeholder management, and leadership skills. Responsibilities - Design, implement, and continuously improve training programs for new hires, upskilling, and leadership development. - Lead and mentor a team of trainers and coordinators across different LOBs. - Partner with operations, QA, and client teams to identify performance gaps and tailor learning solutions. - Use data to drive decisions — measure training impact through performance metrics and learning analytics. Skills - Analytical mindset — able to interpret KPIs and translate them into actionable training strategies. - Proficiency with learning management systems (LMS), e-learning tools (Articulate, Canva, etc.), and Microsoft 365 or Google Workspace. - Bilingual (B2+ proficiency). Benefits At CP360, you're more than your title — you're part of a culture that celebrates creativity, collaboration, and continuous growth. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora