Get AI-powered advice on this job and more exclusive features. The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities: Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, engineering team, and customers to properly address customer problems Troubleshoot and configure software and hardware Assist customers wherever possible Qualifications: Fluency in written and spoken English Customer service oriented Strong written and verbal and troubleshooting skills Solid knowledge in Linux and networking Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering, Art/Creative, and Sales Industries Software Development, Technology, Information and Media, and IT Services and IT Consulting Referrals increase your chances of interviewing at Proxidize by 2x Get notified about new Technical Support Engineer jobs in Colombia . Bogota, D.C., Capital District, Colombia 6 days ago Advanced Technical Support Engineer - Windows Bogota, D.C., Capital District, Colombia 1 week ago L2 Technical Support Consultant & Backend Engineer (LATAM, remotely) Bogota, D.C., Capital District, Colombia 1 day ago IT Support Engineer - (Customer focused) Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Engineer – Level 1 (IT Help Desk) – Colombia Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 6 days ago Senior Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 4 hours ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr