Why SoftwareOne? Success at SoftwareOne is defined by what you deliver for our customers, the business, and our employees. Our team is energized, agile, and passionate about delivering Customer Happiness and results. Leaders empower their teams and foster an environment of Employee Happiness. We operate with humility, teamwork, and speed to lead change in a global economy. SoftwareOne is a leading provider of software and cloud technology solutions, headquartered in Switzerland, supporting approximately 65,000 customers worldwide with 8,700 employees. The Role We are excited to offer an opportunity to join us as a Technology & Infrastructure Project Manager in Help Desk operations. Scope: Full-time | Office: Medellín | Hybrid Daily Responsibilities Lead Help Desk operations projects and manage contracted services. Ensure stable operation of services and projects. Establish operational and project requirements. Propose operational models to improve process functionality. Define metrics for operations and projects. Ensure service processes meet agreements. Generate organizational and client reports. Develop practical plans, including task analysis. Identify areas for continuous improvement. Present and support reports for the business and clients. Maintain financial health of projects. Qualifications Profile: Systems Engineering or related field with proven experience in infrastructure project management. Required Skills: Experience managing technological projects using PMI and ITIL methodologies. Experience managing client processes directly. Certification: ITIL v4 Benefits Inclusive culture with values promoting appreciation and encouragement. Personalized development opportunities. Health policy for employees and preferential rates for family. 100% disability payment coverage. Referral incentive program. Access to Employee Funds with savings, credits, and discounts. Leisure, celebration, and recreation spaces. At SoftwareOne, we promote an environment of mutual respect and equal opportunities for all applicants and employees, regardless of race, color, religion, age, sex, national origin, disability, genetics, sexual orientation, gender identity, or expression. #J-18808-Ljbffr