Business Process Analyst Bilingual Junior Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Chazey Partners - A QX Global Group Company Employment Type: Full-time Experience Level: Intermediate (2 – 4 years) Workplace: Hybrid Seniority Level: Junior / Mid-level About the Role We're looking for a Business Analyst to support and help drive strategic business initiatives, create and maintain operational reports , analyze and monitor workflow , and evaluate production processes by monitoring activities in real-time . The analyst will also be responsible for identifying process improvement opportunities , maintaining budget accuracy, and enhancing forecast modeling and capabilities. This role involves extensive interaction with Workforce Management, Implementation Services, Customer Service, and Service Operations teams, as well as Service Operations vendors. Analyze, monitor, and evaluate the service center workforce and production processes in real-time. Work within SQL to develop and maintain queries for data extraction. Deliver reports using Excel, Power BI, and Tableau . Update and maintain SLA/KPI metrics with current information for various processes. Maintain budget accuracy and improve forecast capabilities. Identify process improvement opportunities to increase workforce efficiencies. Analyze pending volume to detect potential bottlenecks. Collaborate with outsource partners to ensure timely processing. Create dashboards and ad-hoc reports for monitoring and improvement. Implement long-term strategies and adapt to immediate workforce needs. Conduct research and data collection to support operational excellence. Desired Skills and Qualifications • Advanced analytical skills • English proficiency at minimum B2, C1, or C2 level • Problem-solving and strategic planning abilities • Ability to work under pressure and handle challenges Qualifications 1-3 years of related experience Proficiency in Microsoft Office , including Salesforce.com and SharePoint Strong expertise in Microsoft Excel Strong organizational and teamwork skills Bachelor’s degree in Economics, Finance, Engineering, Business Administration, or related fields What We Offer Opportunity to join a dynamic and supportive tech team Competitive salary and comprehensive benefits Hybrid work position with a long-term contract Inclusive and collaborative work environment Ready to elevate your career? Apply now and make an impact with your skills. #J-18808-Ljbffr