Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Lean Solutions Group Talent Acquisition | Recruiter | Headhunting | TA Coordinator Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1). The Operation Manager will be required to work On-Site in Barranquilla. JOB SUMMARY: The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation. RESPONSIBILITIES: Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls. Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements. Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups. Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing. EDUCATION AND EXPERIENCE: 2+ years of experience in Leadership roles. Advanced English proficiency. Microsoft Office (Teams, Outlook), LSG Portal, 3CX. BENEFITS High competitive salary. Schedule from Monday to Friday (Weekends Off). Growth opportunities. Located in: Barranquilla City. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Lean Solutions Group by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr