As a Sportsbook Technical Support 2 analyst , you will be expected to deal with inquires that come from customers and internal GS teams, support our new Multibet product among other upcoming ones, besides deeply investigate about specific cases that might not have a straightforward solution, know how to escalate to development teams, in addition to other support-related tasks. We are looking for a proactive, confident, goal-seeker analyst that is encouraged to learn and can communicate effectively while working under pressure and multitasking. Main Responsibilities Communicating with bookmakers and other Genius Sports teams effectively. Supporting the Multibet product and upcoming products for our team. Solving and prioritizing problems related to SBTS2 customers Escalating relevant information to the Development Team when necessary Providing feedback to clients in an efficient and professional manner Investigate, create and transfer procedure's knowledge base for known issues and solutions. Completing additional tasks assigned by the line manager Required skills Good oral and written English skills Computer usage (MS Office, Outlook, SQL and Jira are a plus) Problem-solving and escalating procedures Teamwork Multitasking Accuracy and pressure handling What’s in it for you? As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. How we work We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Full Legal Name (First, Second and Last Name) in English. * Have you been employed by Genius Sports previously? * Select... What sports do you regularly follow or feel most confident about? * Football Volleyball Basketball Tennis What is your monthly salary (COP) expectation? (Please include currency symbol). * How did you hear about us? * Select... Are you authorised to work in the location to which you are applying? * Select... Have you attached your CV in English?Please note we will only require your CV in English. * Select... Global D&I Demographics At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued. We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous , you will not be personally identifiable by any of the data you include. This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help. #J-18808-Ljbffr