**Description**: The leading BPO solutions provider in Medellin Colombia, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business. We are looking for: Customer Support Specialist Responsibilities: - Interact with clients across channels, providing friendly and efficient assistance - Develop a deep understanding of our platform to address client inquiries accurately - Listen to client needs, collaborate with teams, and solve problems effectively - Document client interactions and transactions accurately in our systems - Guide clients on seamless utilization of our platform for accessing earned wages Qualifications: - Strong bi-lingual English / Spanish communication skills, both written and verbal - Customer-focused attitude with a genuine desire to help clients - Comfortable using technology and learning new software platforms - Problem-solving skills to handle various client situations **Key Responsibilities**: **Responsibilities**: - Interact with clients across channels, providing friendly and efficient assistance - Develop a deep understanding of our platform to address client inquiries accurately - Listen to client needs, collaborate with teams, and solve problems effectively - Document client interactions and transactions accurately in our systems - Guide clients on seamless utilization of our platform for accessing earned wages **About Virtual Staffing Solutions**: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.