Motivated by reaching and exceeding goals and collecting defaulted payments - A go-getter attitude, passion for helping customers, and effective problem-solving skills - Energetic, proactive, intelligent and adaptive to new technologies - A bachelor’s degree preferred and at least 3+ years of work experience - Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - A desire to be apart of a team where you can take ownership of your work AND your team's success - The desire to grow professionally and contribute to the success and culture of the company - Calm in stressful situations - Personable and relatable, with the ability to connect with customers - Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - Self-starter who can work independently and think on their feet - A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - Speak Spanish and fluent English **What you'll do**: - You will manage the foundation of the WinIt platform: collecting defaulted payments - You will be responsible to run key parts of our day to day operations - Own customer payment issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - Collaborate with other operations teams to ensure a seamless customer experience Pay: From $2,500,000 per month **Language**: - English (required)