Mid-level Software Support (English and Portuguese), Colombia We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Hi there, this is Mariana from CI&T! I am a Talent Attracting Analyst looking for a Software Support Analyst. This person will have direct contact with an international client. The ideal candidate has a strong software background. Requirements: Solid experience with ITSM / ITIL . Experience with level 2 (L2) support, debugging , executing SQL queries on the database, analyzing and interpreting logs, detailing and troubleshooting complex technical solutions involving multiple components of an important app. Experience with scripting and creating service processes; flexibility to work in critical system scenarios for customers. Experience with Apps (React or Java). Experience with databases (PostgreSQL, etc.). English proficiency in reading and writing to communicate with native speakers. Portuguese proficiency in reading and writing to communicate with native speakers. Nice to have: Experience with control tools (Jira, Miro, Mural). Experience with cloud systems (AWS). #LI-MR5 #MidSenior Our benefits include: Maternity and Parental leaves Mobile services subsidy Sick pay and life insurance CI&T University Colombian Holidays Paid Vacations And many others. Collaboration is our superpower, diversity unites us, and excellence is our standard. We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions. #J-18808-Ljbffr