Position Title: Quality Control Specialist Location: Remote Employment Type: Full-Time Experience Level: 4+ Years Company: Teamficient - www.teamficient.com Salary Range: $800 - $1000 (Negotiable for highly experienced candidates) Company: Teamficient - www.teamficient.com Salary Range: $800 - $1000 (Negotiable for highly experienced candidates) Job Overview: We’re looking for a detail-oriented and proactive Quality Control Specialist to join our team. This role plays a critical part in ensuring the quality and effectiveness of our lead generation and client communication efforts. You will be responsible for monitoring calls and campaigns, supporting training initiatives, and helping maintain high-performance standards across the team. Key Responsibilities: Monitor and evaluate call recordings to ensure alignment with quality standards and scripts Audit outbound campaign materials, including emails, call scripts, and social media content Provide clear, actionable coaching and feedback to improve communication performance Maintain and manage QA scorecards, tracking dashboards, and regular evaluation schedules Identify and report gaps in performance, compliance, or training needs to management Participate in weekly QA calibration sessions and monthly performance reviews Provide backup support for inbound and outbound calls during staff absences or high-volume periods Qualifications: Bachelor’s degree in Communications, Business, or a related field Minimum of 4 years of experience in quality assurance, coaching, or supervisory roles Familiarity with CRM systems, QA tools, and virtual call platforms Exceptional attention to detail and organizational skills Excellent verbal and written communication abilities Strong analytical and problem-solving capabilities Bilingual in English and Spanish is preferred System Requirements: Desktop/Laptop Intel Core i5 4GB RAM for multitasking requirements Workstation free from any Noise and Distractions Backup Internet Connection USB Headset with Noise Cancelling Backup for Power Outage: Generator/UPS or Alternative Location Benefits: Competitive salary based on experience Friendly, collaborative, and inclusive team culture Opportunity to work on innovative, international digital projects This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! For any questions, please send an email to [email protected] (Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)