Join Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Technology Business Partner Manager What you will doExpectations / scope / complexityKnowledge Broad functional and technical knowledge of all key IT domains and service management lifecycleExpanding knowledge of related Technology disciplinary areas, relevant IT industry trends and application of IT standardsKnowledge of industry and business principles, understands customer's core business, processes and prioritiesEnhances own knowledge through understanding business trends and objectivesProblem SolvingApplies analytical skills to evaluate and interpret sophisticated situations / problems using multiple sources of informationForecasts, models and utilizes sophisticated analytical toolsAnticipates and prevents potential problemsCreates new procedures and processes to drive desired / improved resultsHandles diverse scope of issues that require evaluation of a variety of factors including current business trendsAutonomyWork is guided by operational and project objectivesManages or contributes to multiple assignments, projects, processes and sitesIndependently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectivesContributionContributes to department / unit / team by ensuring quality of tasks / servicesInterprets customer needs to identify potential opportunitiesProvides training and guidanceExtends capabilities by working closely with senior staff / experts within and outside internal organization, esp. with regional and global DTI service owners / leads / teamsResponsible for DTI service delivery monitoring, IT business partnering, governance / policies, systems, budgets, activities and progressPosition specific responsibilities & tasksBusiness relationship management:Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about DTI services, SLA's and service road mapsDrives alignment of DTI service roadmaps and local business needs, plans and prioritiesParticipates in country leadership team meetings, presenting strategic DTI topics and leading DTI related discussions as appropriateProvides country leadership oversight and progress updates of DTI portfolio of local demand, projects, escalations, improvement actions and other relevant developmentsPlans and drives end-user communications to advise / update and get feedback from users about key DTI developments / changes, DTI processes and DTI capabilitiesService delivery management & escalation:Works with DTI service owners / teams to ensure DTI service delivery in line with commitments and SLA'sReviews DTI service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) usersDrives service issue escalations up the DTI management chain towards resolutionOversees performance of local MSP / vendor (staffs) delivering global DTI servicesService delivery development:Work with DTI service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road mapsCoordinates or supports local deployment of global IS service projectsInformation management:Advises business leads and ensures local systems adhere to Amgen's requirements and policies regarding security, compliance, reliability, functionality and continuityAnalyses local systems against global DTI services / roadmaps and proposes migration plans accordinglyAdvises business leads on applying generic DTI best practices related to data & information management and automation of business processesManages / guides new DTI demand as raised by local business leads / users in accordance with defined IS processesAnalyses technology aspects of business improvement ideas and plans and proposes initial DTI project or delivery plans accordinglyPlans and manages DTI components of local DTI driven business projectsCountry DTI governance & management:Manages all DTI related topics / aspects and required improvements at country levelEstablishes and maintains specific local DTI policies and proceduresHandles local IS operating expenses, advising business on IS run and project budgets, providing transparency on DTI spendLeads local vendors and contractsHandles local DTI assets and procurementLocal DTI team management:Recruits and on-boards new DTI staffs when relevantEnsures DTI staffs are trained and comply with appropriate standards and proceduresLeads activities, workload and overall performance of DTI teamPerforms all regular HR processes to ensure IS staffs are engaged and proficientContributes to the team's activities, meetings and improvements initiativesDTI compliance management:Maintains knowledge of DTI quality and compliance policies, SOPs and associated documentsCreates and contributes to development and maintenance of relevant policies, SOPs and associated documents for DTISupports, participates in and responds to questions and findings from regulatory and other audits.Ensures compliance with Amgen's corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security.What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications. Basic Qualifications: Doctorate degreeOR Master's degree and 2 years of related experience OrBachelor's degree and 4 years of related experience OrAssociate's degree and 8 years of related experience OrHigh school diploma / GED and 10 years of related experience Preferred Qualifications: Fluency in written and spoken EnglishIn-depth knowledge of IT industryExperience in pharmaceutical industry and exposure to working in regulated environments Experience in a similar role including 2 years line management experience Broad knowledge of key IT domains & layers incl. : application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies Experience in information / application management, IT service management and Technology project management Experience in IT (team) management and governance! Experience in development of processes / SOP's, policies and associated documents Knowledge of pharmaceutical business processes and operationsDemonstrable record of (1) information / functional IT analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics Experience in applying IT standard process methodologies: Agile SAFe, ITIL (v3) CompetenciesDisplays strong management and delegation skills! Applies conceptual thinking operating at strategic / tactical level Demonstrates excellent communication and presentation skills Possesses strong negotiating and influencing skills Demonstrates excellent organisation and time management skills Routinely applies analytical skills to solve sophisticated problems Exhibits leadership/authority, coaching and motivation abilities What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 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