SENIOR DIGITAL MARKETING ACCOUNT MANAGER | [CUP-195]

Jumpfactor Marketing


Senior Digital Marketing Account Manager Join to apply for the Senior Digital Marketing Account Manager role at Jumpfactor Marketing Senior Digital Marketing Account Manager 3 days ago Be among the first 25 applicants Join to apply for the Senior Digital Marketing Account Manager role at Jumpfactor Marketing Get AI-powered advice on this job and more exclusive features. Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated , we are recognized globally as a top-tier MSP growth expert. We’re looking for driven, resourceful professionals who take ownership of their work, love building and optimizing, and have a passion for delivering exceptional outcomes . If you’re someone who enjoys solving complex problems, pushing boundaries, and leading in the ever-evolving digital landscape , Jumpfactor is the place for you. ROLE OVERVIEW: In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position. Jumpfactor's CORE VALUES: - Be STRATEGIC - Be PASSIONATE - Be TENACIOUS - Maintain INTEGRITY WHY EMPLOYEES LOVE JUMPFACTOR: - Very competitive compensation package. - You will work with a very skilled international team. - Endless growth opportunities and career advancement. - Performance-based bonuses that recognize your impact. - Access to paid training, courses, events, and conferences. - Enjoy paid social events that foster team camaraderie. - Engage in weekly learning programs to stay ahead. - Harness state-of-the-art technologies and tools for excellence. QUALIFICATIONS: - 4+ years of hands-on account management or customer service experience - 2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction. - 2+ years of project / task management experience. - Experience in SEO & Digital marketing. - Experience in mentoring junior Account Managers - High level of tech savviness and software proficiency. - Exceptional written and oral communication skills. - Strong organizational skills with meticulous attention to detail. ROLE AND RESPONSIBILITIES: - Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients. - Comfortably handle the larger/ enterprise accounts within your pod - Efficiently manage project scope, deadlines, and client expectations - Serve as a strong example for junior account managers - Demonstrate value and work completed to clients with a focus on leads & ROI. - Build rapport with all client stakeholders at all levels - Maintain retention levels& grow/ upsell accounts within target KPIs - Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed. - Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently. - Demonstrate strong leadership & coaching ability MINIMUM REQUIREMENTS: - Minimum 4+ years of account management experience - Proven relationship-building skills and/or client communication experience - Experience or Strong interest in SEO and digital marketing - The desire to learn and teach marketing techniques and best practices - Unique strength in communication and client relationship management - Experience in some level of project coordination or management NEXT STEPS: If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential. Job Type: Full-time, Permanent, 100% Remote Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Sales and Business Development - Industries Advertising Services Referrals increase your chances of interviewing at Jumpfactor Marketing by 2x Get notified about new Senior Account Manager jobs in Colombia . 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