**Title: Specialist (Finance) OTC** **Location: GSC BOG** Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. **Key Responsibilities**: - Request and/or confirm payment supports to clients as appropriate. - Perform account reconciliations with clients as required. - Timely management of balances in favor with clients or with internal areas. - Strict compliance with the collection policy according to the escalations and established times. - Management and compliance with KPI's and assigned budget. - Develop a sustainable relationship with internal and external stakeholders. - Annual update of the process support documentation. - Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. - Maintain communication with internal/external/third parties to meet customer expectations. - Provide proactive problem resolution and corrective actions to ensure service excellence. **Skills / Requirements**: - Students/Professionals in fields such as public accounting, finance, business administration, or financial management. - A minimum of 1 years of experience managing accounts payable processes. - Good level of MS Excel and other MS Office tools. - Customer service and communication skills.