Where Smart Stays Feel Like Home Our client, Placemakr, is reshaping the future of hospitality by blending the best of hotel stays and apartment living . Backed by venture funding and operating across top U.S. cities, they offer tech-enabled, flexible-stay properties designed for both comfort and convenience. Their mission is to provide guests with a smarter, more personal way to stay—whether for a night or an extended period. Join a team redefining the stay experience with innovation, care, and community at its core. Job Description As a Reservations Analyst , you’ll be at the core of delivering seamless guest experiences—managing bookings, aligning with internal teams, ensuring accuracy in data, and supporting global clientele from contract to arrival. You’ll help bridge systems and service in the new world of flexible stays. Job Overview Employment type: Indefinite term type contract Shift: Sunday to Thursday or Saturday to Wednesday, 09:00 AM - 06:00 PM Work setup: Work from home / Remote Your Daily Tasks Input all Hospitality Sales reservations into systems with accuracy and attention to detail Serve as the point of contact for Hospitality Sales guests from contract signing to day of arrival (includes weekend and late shift support: 3:00 p.m. – 11:00 p.m. ET) Maintain comprehensive knowledge of rate plans, room types, and products across existing and new assets Support Hospitality Sales clients by applying knowledge of offerings to deliver exceptional guest experiences Maintain in-depth understanding of unique properties and their surrounding areas to communicate effectively with clients Communicate proactively with Property Teams to align on weekly Hospitality Sales guest expectations and specific needs Review all reservations to ensure correct rate plans, accurate billing details, and proper routing setup Manage new and existing reservations for internal stakeholders, including corporate, group, and internal travel bookings Operate as the inventory gatekeeper and perform basic analyses of room nights, rates, and revenue data Prepare and distribute daily, weekly, and monthly inventory usage reports and generate reports on demand Prepare weekly occupancy forecasts and distribute them to all departments Collect and enter data accurately for reporting and analysis Conduct strategic data analysis to support decision-making and planning Requirements The Qualifications We Seek At least 2 years of relevant work experience Demonstrated proficiency in fundamental computer skills including but not limited to word processing, Microsoft Excel , PowerPoint , and Outlook / Teams Experience with Apaleo , Monday , and Hubspot CRM a plus Self-starter, results-driven, able to work independently and develop creative solutions to complex problems Systematic and process-oriented mindset with strong administrative skills Comfortable with change; thrives in dynamic, ever-changing environments Team-oriented mindset; ready to support teammates beyond designated responsibilities Compassionate and dedicated to guest support Accountable and action-oriented with a strong sense of ownership Detail-focused for accuracy in data entry and big-picture strategic analysis Excellent communicator with a habit of documenting decisions and sharing updates regularly Benefits Exciting Perks Await! 5 days work week Work from home arrangement Indefinite term type contract 20 vacation days in total (5 extra leaves convertible to cash) Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra