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Job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts...
Job summary: a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities: administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and maintain dashboards, filters, and reports to meet stakeholder needs. evaluate and implement jira plugins/add-ons and integrations with third-party tools. collaborate with cross-functional teams to gather requirements and translate them into effective jira solutions. perform routine audits, system maintenance, and upgrades. provide user support and training on atlassian tools. ensure adherence to best practices and maintain system documentation. monitor and resolve performance or functional issues related to the atlassian platform. skills and experience: required: 2+ years of hands-on experience administering jira and confluence in a professional environment. strong understanding of jira configuration elements: ...
Job summary: the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities: - provide l3 troubleshooting escalated support issues related to datacenter and server operations. - design and define operating runbooks to maintain network performance and reliability. - coach and support other engineers to resolve issues efficiently. - perform a root cause analysis to maintain the quality and efficiency standards. - assist in delivering new client migrations and complex projects. - lead the implementation and maintenance of cloud and on-premises network solutions. - offer recommendations to enhance client network environments and technologies. - support sales team in solutioning opportunities through customer meetings and executive presentations. - manage complex technical problems and ensure compliance of auxis operating processes. - provide monthly analytics report on team performance and capacity. - oversee the execution of technical training programs for the team. - maintain awareness of current and emerging technologies relevant to networking and related operations. - make recommendations for performance improvements and automation to enhance operations. skills and experience: experi...
Job summary: the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with the callers t...
Job summary: the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with...
Job summary: the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. **responsibilities**: - provide l3 troubleshooting escalated support issues related to datacenter and server operations. - design and define operating runbooks to maintain network performance and reliability. - coach and support other engineers to resolve issues efficiently. - perform a root cause analysis to maintain the quality and efficiency standards. - assist in delivering new client migrations and complex projects. - lead the implementation and maintenance of cloud and on-premises network solutions. - offer recommendations to enhance client network environments and technologies. - support sales team in solutioning opportunities through customer meetings and executive presentations. - manage complex technical problems and ensure compliance of auxis operating processes. - provide monthly analytics report on team performance and capacity. - oversee the execution of technical training programs for the team. - maintain awareness of current and emerging technologies relevant to networking and related operations. - make recommendations for performance improvements and automation to enhance operations. skills and ex...
Job summary: a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. **responsibilities**: - administer and support jira software, jira service management, and confluence across multiple projects and teams.- design, configure, and maintain custom workflows, screens, fields, and permissions in jira.- manage jira user permissions, project roles, and group memberships.- develop and maintain dashboards, filters, and reports to meet stakeholder needs.- evaluate and implement jira plugins/add-ons and integrations with third-party tools.- collaborate with cross-functional teams to gather requirements and translate them into effective jira solutions.- perform routine audits, system maintenance, and upgrades.- provide user support and training on atlassian tools.- ensure adherence to best practices and maintain system documentation.- monitor and resolve performance or functional issues related to the atlassian platform. skills and experience: **required**: - 2+ years of hands-on experience administering jira and confluence in a professional environment.- strong understanding of jira configuration elements...
Job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities - generate accurate and timely client invoices based on contract terms and billing schedules. - review and verify invoices for accuracy, completeness, and adherence to company policies. - coordinate with internal teams to obtain necessary information for invoicing. - address client inquiries related to invoices promptly and professionally. - monitor and manage outstanding receivables for multiple client accounts. - ensure timely and accurate application of payments received. - investigate and resolve discrepancies or issues related to payments and client accounts. - follow up with clients on overdue payments through calls, emails, or other communication channels. - maintain accurate records of client payments, adjustments, and collection activities. - collaborate with clients to establish and communicate payment terms and schedules. - monitor and analyze cash flow trends and aging reports to identify potential collection issues. - recommend and implement strategies to improve cash flow and reduce delinquency rates. - properly prepare needed financial...
Job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities 1. generate accurate and timely client invoices based on contract terms and billing schedules. 2. review and verify invoices for accuracy, completeness, and adherence to company policies. 3. coordinate with internal teams to obtain necessary information for invoicing. 4. address client inquiries related to invoices promptly and professionally. 5. monitor and manage outstanding receivables for multiple client accounts. 6. ensure timely and accurate application of payments received. 7. investigate and resolve discrepancies or issues related to payments and client accounts. 8. as a subject matter expert, provide support and coaching to the more junior ar clerks with inquiries related to the ar process. 9. follow up with clients on overdue payments through calls, emails, or other communication channels. 10. maintain accurate records of client payments, adjustments, and collection activities. 11. collaborate with clients to establish and communicate payment terms and schedules. 12. monitor and analyze cash flow trends and aging reports to ...
Job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (ifrs-gaap). the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands, seeking supervisory assistance as appropriate. responsibilities 1. oversee the day-to-day operations of the client’s accounting department, including managing the general ledger, accounts payable, accounts receivable, and payroll functions. 2. ensure timely and accurate financial reporting by preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements. 3. maintain up-to-date knowledge of accounting principles and standards, ensuring compliance with ifrs-gaap and other regulatory requirements, and stay informed about changes in accounting regulations and industry trends. 4. develop and implement accounting policies, procedures, and controls to ensure the accuracy and completeness of financial data, including reviewing and updating accounting manuals and processes as needed. 5. collaborate ...
Job summary the soc analyst is responsible for administering and supporting clients' operating system environments according to best practices, ensuring high levels of system availability and performance, with a focus on supporting security threat incidents. responsibilities 1. provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. 2. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. 3. proactively ensure the highest level of systems and infrastructure availability. 4. collaborate with client application teams to resolve operating system, availability, and performance issues. 5. monitor security, backup, and redundancy systems according to predefined standards. 6. work closely with and support the it service desk, engineering team, and vendors to expedite issue resolution. 7. regularly review event logs based on organizational/client requirements. 8. administer assigned tickets properly, including documentation, updates, and management of ticket performance. 9. identify opportunities for alert reduction and automation. 10. contribute to the enhancement of standard operating procedure documentation. 11. identify alert patterns and suggest solutions. 12. manage, prioritize, and document security threat incidents effectively. 13. coordinate technical responses across it, ot, and cloud teams for security incidents exceeding high and critical thresholds. skills and experience 1. proficiency in english and spanish (oral and written, ...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient the operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities ● partner with business leaders to establish a robust framework for data collection, analysis, and reporting. ● provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows. ● ensure data integrity: maintain data accuracy and implement data governance practices. ● collaborate cross-functionally: partner with team members to support data-informed decision-making processes. ● create an...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities 1. answer customer calls regarding client services (passports and visas). 2. meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. 3. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. 4. walk customers through the process and educate them on the requirements. 5. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. 6. resolve customer concerns through a one call resolution vision. 7. listen carefully to our customers to ensure appropriate responses. 8. tactfully handle upset customers with empathy. 9. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. 10. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. 11. input all concerns or suggestions for company follow-up, as well as survey responses. 12. adhere to department guidelines when servicing our customers. 13. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. 14. notify management of problems or trends and pro...
Join to apply for the framework – automation developer i role at auxis get ai-powered advice on this job and more exclusive features. job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the application development lifecycle, including design, construction, system and integration testing, implementation, and support and maintenance, addressing complex business and technical requirements. responsibilities - work closely with senior developer and solution architect to understand functional and technical design. - create and maintain process definition documents (pdd) with supervision from business analysts. - develop and configure automation processes according to the solution design document (sdd) to meet requirements, following best practices. - adhere to design and coding standards, policies, and procedures. - perform thorough unit testing to ensure quality of coded components. - analyze, understand, and document business processes in detail as needed. - communicate project risks and issues to the project manager and contribute to change control processes. - collaborate with operations to stabilize, enhance, or fix automations. skills and experience must haves: - proficiency in english and spanish (oral and written, 85% or higher, b2+ or above). - at least 1 year of relevant experience. - high school diploma. - ability to build a robot with guidance. - 6+ months of experience in uipath. - uipath developer...
Join or sign in to find your next job join to apply for the senior accounts receivable clerk role at auxis 3 days ago be among the first 25 applicants join to apply for the senior accounts receivable clerk role at auxis job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices pro...
Senior service desk analyst (l1) – job summary the senior service desk analyst (l1) is the first point of contact for it support, delivering top-tier customer service across multiple accounts. responsibilities include handling calls, chats, and tickets; resolving tier 1 issues using knowledge bases and personal expertise; and escalating complex issues to higher-level support. the role covers desktop support, applications, hardware, networking, and telecom systems. key responsibilities manage and assign tickets for auxis clients troubleshoot and resolve user issues or escalate as needed maintain detailed documentation and follow up with users improve processes and update knowledge base content use it tools for service, incident, and infrastructure management comply with operational and security standards requirements 2–4 years in technical support; itil knowledge preferred skilled in active directory, network printers, and windows environments strong customer service and ticket management experience high school diploma required; it degree or coursework preferred skills & attributes bilingual (english/spanish) with strong communication skills results-driven, ethical, adaptable, and analytical committed to learning and collaboration preferred certifications itil, cisco ccna, microsoft 365, comptia a+ #j-18808-ljbffr...
Job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities - generate accurate and timely client invoices based on contract terms and billing schedules. - review and verify invoices for accuracy, completeness, and adherence to company policies. - coordinate with internal teams to obtain necessary information for invoicing. - address client inquiries related to invoices promptly and professionally. - monitor and manage outstanding receivables for multiple client accounts. - ensure timely and accurate application of payments received. - investigate and resolve discrepancies or issues related to payments and client accounts. - follow up with clients on overdue payments through calls, emails, or other communication channels. - maintain accurate records of client payments, adjustments, and collection activities. - collaborate with clients to establish and communicate payment terms and schedules. - monitor and analyze cash flow trends and aging reports to identify potential collection issues. - recommend and implement strategies to improve cash flow and reduce delinquency rates. - properly prepare needed fin...
Job summary the observability engineer will design, implement, and maintain observability solutions for complex systems and applications. this role requires a solid understanding of monitoring and observability practices, as well as expertise in tools and technologies used to collect and analyze performance, logging, and metrics data. responsibilities - monitoring setup and configuration: configure monitoring tools to gather data from various systems, applications, and network components. define metrics, configure data collection agents, and ensure proper connectivity and access. - alert management: monitor alerts, perform triage to identify critical issues, analyze alert patterns, and configure escalation workflows to ensure timely response and resolution. - performance analysis and troubleshooting: use tool features to analyze metrics, logs, and traces. conduct root cause analysis, troubleshoot issues, and identify areas for optimization. - incident response: collaborate across teams to respond to incidents quickly, handling triage, communication, and coordination with stakeholders. participate in post-incident reviews to identify improvements. - dashboard and visualization: develop and maintain dashboards and visualizations that offer a consolidated view of system health and performance. customize dashboards based on specific business and operational requirements. - capacity planning and scalability: monitor resource utilization and trends to forecast capacity needs. collaborate on resource planning and provisioning to support scalability and optimal performan...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
Accounts payable clerk location co-barranquilla posted date 3 weeks ago(12/18/2023 10:10 am) job id 2023-3014 # positions 5 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as purchasing and receiving, to ensure proper documentation and approval for purchases. respond to inter...
Collections analyst location cr-h-costa rica | co-barranquilla | co-bogotá posted date 1 week ago(1/3/2024 1:57 pm) job id 2024-3074 # positions 1 category fao job summary as a collections clerk, you will be responsible for handling the collections process on behalf of our clients. your primary goal will be to ensure timely and accurate collection of outstanding payments from customers, while maintaining strong relationships and providing excellent customer service. the ideal candidate will have a solid understanding of collections procedures, strong communication skills, and the ability to work efficiently in a fast-paced environment. responsibilities manage a portfolio of client accounts and perform collections activities to ensure timely payment of outstanding invoices. utilize various communication channels (phone, email, mail) to contact customers and address payment delinquencies, negotiate payment arrangements, and resolve outstanding issues. document all collection activities, including customer interactions, payment commitments, and updates on account statuses, using our internal systems. follow company and client-specific collections policies and procedures, ensuring compliance with industry regulations and guidelines. collaborate with internal teams, such as client services and accounting, to obtain necessary information, resolve disputes, and provide updates on collection efforts. provide exceptional customer service by promptly responding to customer inquiries and addressing concerns related to billing and payment. generate regular reports on collections perfor...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:57 pm) job id 2023-3042 # positions 3 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center. responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as pu...
Customer service supervisor location co-barranquilla posted date 2 hours ago(12/7/2023 2:00 pm) job id 2023-3011 # positions 1 category business support job summary the supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with team leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity responsibilities team supervision: serve as the “go-to” person on the customer service team, providing support and subject matter knowledge to other team members, as required. support team leads and agents on the escalations of questions and issues related to processes and brand standards. establish and administer team schedules to ensure the required coverage and service level compliance. work with team leads to prepare service level reports and pr...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues ...
Join to apply for the framework – automation developer i role at auxis get ai-powered advice on this job and more exclusive features. job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, ...
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