¡sé parte de nuestro equipo apuss sas! estamos en la búsqueda de personal que compartan nuestra pasión por las ventas, que quieran aprender y llevar al máximo sus ingresos. ¿qué te ofrecemos? salario básico con cumplimiento de metas + comisiones. (co...
En concept bpo nos esforzamos por crear un ambiente donde el talento humano sea el verdadero motor para generar valor a nuestros clientes. ¿qué buscamos? experiencia en servicio al cliente. técnica finalizada. mínimo 6 meses en contact center. habili...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa del sector servicios ubicada en envigado solicita para su equipo de trabajo personal con experiencia mínima de 6 meses para desempeñar el cargo de analista de cx. formación académica: técnico/a o tecnólogo/a en gestión administrativa o estudiante de administración de empresas, mercadeo, ingeniería industrial o afín. funciones específicas: - realizar seguimiento y análisis de encuestas de satisfacción. - contactar usuarios para envío y captura de encuestas (contactibilidad). - gestionar casos y pqrs en la plataforma interna. - generar reportes de desempeño del contact center alineados a kpis. - identificar oportunidades de mejora en la experiencia del usuario. conocimientos: - excel intermedio. - manejo de plataformas de análisis de encuestas y pqrs. - atención al usuario y gestión de indicadores de experiencia de cliente. salario: $1.423.500 básico según experiencia + prestaciones sociales + bonificación por cumplimiento de métricas. horarios: lun...
Description : the opportunity sales specialist work focuses on a combination of general sales and marketing work including face-to-face and/or remote sales to new or existing customers. how you´ll make an impact assessing customer needs and suggesting appropriate products, services, and/or solutions. planning, developing, and delivering the marketing strategy for products/services and associated brand(s). evaluating, measuring, and managing the product/brand p&l (e.g., budgeting, expenditures, profitability, return-on-investment, etc.) incumbents in this specialization may also provide customer service and support, such as information on product/price and resolution of issues related to billing, shipping, delivery, complaints, etc. incumbents matching this specialization are compensated based on the achievement of sales targets. responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines your background bachelor's degree in electrical engineering at least 5 years of experience in related functions intermediate english level knowledge of the energy market (mandatory) knowledge and experience in control and protection solutions for substations (scada and telecommunications) knowledge and experience in high-voltage electrical applications. knowledge of the mining and oil & gas market (desirable) more about us work-life balance growth globally benefits above the law culture of continuous improvement qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use ...
Purpose & overall relevance for the organization: partner with the market and global teams to secure the best availability for the business within the given cost constraints. responsible for converting demand into supply and providing actionable insights while leading the creation and deployment of innovative planning solutions. responsibilities: performance : drive performance improvements by addressing key drivers, communicating success, initiating and coordinating escalations create visibility on market projected availability and inventory performance translate commercial needs related to availability and inventory into supply chain requirements/ solutions manage risk/ opportunities related to availability and inventory process owner : responsible for the documentation and enhancement of a specific process (performance, efficiency) and initiating continuous improvement in collaboration with involved stakeholders project support: implementation of a project/ pilot within area of responsibility monitor bu/ channel/ bm performance and perform root-cause analysis, identification of drivers and trends ensure preparation for business control activities (demand & supply meeting, launch, nos & teamwear s&op meetings) coordinate and execute performance improvements across teams: af escalation, early call-off, other exceptions act as the first point of contact for the process related issues and escalations acting as the backup for the team leader key relationships: demand planning business unit market scm visibility & performance sports marketing knowledge sk...
About the role: we are looking for a versatile and data-savvy social and influencer data & insights analyst to support the operational, analytical, and governance needs of our growing marketing technologies ecosystem. this role will play a key part in managing data quality, ensuring consistent reporting, supporting platform automation, and contributing to innovative solutions that drive better decision-making across our marketing and influencer efforts. you’ll work closely with enterprise tools like sprinklr and creatoriq, as well as contribute to the development and maintenance of dashboards, automation logic, and ai-enhanced solutions. we’re seeking someone who combines technical acumen with an eye for process improvement and strong collaboration skills. key responsibilities: assist in defining data requirements and facilitating integrations between key marketing platforms and our centralized data lake. collaborate with data engineers and other technical teams to ensure seamless, structured data flow from tools (sprinklr, creatoriq, tubular labs etc.) maintain and optimize custom reports, dashboards, and performance metrics across marketing platforms. contribute to the ongoing automation of workflows and insights delivery, leveraging built-in ai and automation capabilities where available. act as a critical point of contact for a new ai-powered brand safety monitoring solution focused on influencer content. support ongoing qa, logic refinement, and validation to ensure system accuracy and responsiveness. monitor and support the effective use of social listening tool...
About the role as an operational excellence partner at maersk, you will lead continuous improvement initiatives within our warehouse operations in funza. your mission will be to drive efficiency, productivity, and cost reductions through data-driven problem-solving and lean methodologies. this is a hands-on, floor-based role with impact across all organizational levels, from frontline staff to site managers and senior leadership. maersk is rapidly growing in central america and colombia, offering strong career growth opportunities in logistics, supply chain, and operational excellence. key responsibilities identify and implement improvement opportunities in warehouse operations (inbound, outbound, inventory, picking, dispatch). lead lean/kaizen projects focused on savings, productivity, and process optimization. design and track performance kpis related to inventory accuracy, service level, picking errors, and process efficiency. coach and train warehouse staff in lean culture and continuous improvement tools. present findings and influence change across all levels using data-backed insights. drive a culture of operational excellence and standardization. requirements degree in industrial engineering, logistics, production, or related fields lean six sigma yellow or green belt (preferred) 2–5 years in logistics operations (warehousing, inventory, transportation) strong data analysis skills: advanced excel, power bi, wms, erp systems experience with lean tools: 5s, vsm, kaizen, smed, kanban intermediate english (reading/writing; verbal is a plus) soft skills hands-on, proacti...
In this role , you'll get to: be the primary contact and advocate for approximately 150 medium-sized business customers become an expert in inbound marketing and become the trusted marketing advisor to each of your customers maintain a revenue base by managing account retention and renewal drive upgrade revenue from new product feature adoption and expanded usage work as part of the team to develop strategies for scale and growth we are looking for people who: prior experience with sales or account management teams experience working with small business owners and marketers a verifiable track record of consistently meeting and exceeding revenue goals a firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills clear and articulate communication skills and the ability to effectively drive a phone conversation phenomenal organizational skills the ability to thrive in a fast-paced environment inbound marketing knowledge is a plus strong saas business acumen is a plus experience with marketing automation software is a plus we know the and can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. if you need accommodations or assistance due to a disability, please reach out to us . at hubspot, we value both flexibility and connection. whether you’re a remote employee or work from the office, we want you to start your journey here by building strong connections with your team and peers. if you are joining our engineering team, you will be req...
Gic global integration service consultant provide service/ support to customers using hcm integration with client's hr system of record on global/regional platform guiding principles responsible for client system maintenance on global/regional level = make configuration system changes on behalf of all countries within his/her regions of responsibility expected to co-ordinate internal technical communication across the regions with local application support teams responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc. closely co-operate with global integration architect (gia) on global alignment take responsibility for testing co-ordination within the regions support the gia in case of any issue/ccr (customer change request) estimates and regional/global implementation activities responsible for consistency message and quality level of service across regions become a regional cs single point of internal contact for any technical discussion topics related to global integration functionality. technical responsibilities monitor integration errors for live clients proactively react to integration issues support all integration issues related to integration mapping responsible to deliver technical solution for global tickets responsible to set up complex global/regional integration tickets/ccr analysed and designed by the gia in the system create test cases and cooperate with gtt (global testing team) in regression testing after monthly feature packs keep cli...
Https://www.2brothersmoving.net/join-us/ who we are: at 2 brothers moving & delivery our mission is to remove the pain from relocation for portlanders and beyond. our company understands that our growth and success stems directly from our people. we understand that by hiring a-players that are not only passionate about their position but also invested in our company as a whole creates an incredible formula for a thriving organization. 2 brothers empowers people to grow in our values as leaders who serve, who create life-long relationships, dig deep and challenge the status quo, all while having fun doing it. no industry revolution springs from individuals either. it takes an entire team united behind something big. together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of post-its a week, and we give the best high-fives in town. ----------- 2 brothers moving & delivery has an opportunity for a part-time (25hrs per week) full charge accountant skilled in quickbooks & payroll. as the accountant you'll manage the company finances and run everything from getting our employees paychecks to keeping our reports in line for taxes. this position is full-time and has a flexible schedule available during normal business hours of 7am - 6pm pacific time. role (duties): this role will be asked to do the following functions on a regular basis: payroll & benefits admin (20%) - verify timesheet policy compliance, prepare bi-weekly payroll, prepare unscheduled payroll checks & reimbursements as needed, manage pto banks and benefit deductions. account...
Job description at amaris consulting, our managers are best described as entrapreneurs. they have the opportunity to shape the future of amaris consulting and potentially rise as the leaders of tomorrow. as manager at amaris consulting, you will be navigating the following 3 core dimensions : business development & client relations: conduct market research to pinpoint prospective clients. initiate contact with potential clients through cold calling. coordinate meetings to identify projects where our expertise can be invaluable to clients. recruitment & team leadership: take charge of recruiting your consultant team by seeking out top-tier talent with relevant expertise. foster growth and skill enhancement for your consultants across diverse projects, ensuring their long-term professional progression. maintain regular check-ins with your consultants to guarantee the success and satisfaction of projects. business unit oversight: steer your business unit with a focus on its overall health and success. oversee profit & loss assessments to proactively identify and rectify potential business challenges. devise strategies to enhance turnover and contributive margin. your profile: fluent in spanish and english strong interest in the business development role desiring to work in a dynamic and international environment join us if you're aiming for the directorial ranks! embark on a journey with us and harness your inherent managerial prowess. amaris consulting is proud to be an equal opportunity workplace. we are committed t...
Across latin america, . morgan is a leading financial provider and among the top global banks in all product areas. as a result of our long-standing regional presence, we have built long-term and trusted relationships with latin american industry leaders, financial institutions, governments, family-owned businesses and private clients. . morgan’s commitment to the region enables us to deliver a broad range of capabilities to meet our clients' financial needs in the local and global markets in the areas of investment banking, asset management, treasury services, wealth management and corporate banking. as part of the corporate & investment bank business, global banking consists of coverage bankers (client executives) and product execution teams for payments, trade, equity capital markets (ecm), mergers & acquisitions (m&a), and debt capital markets (dcm). client executives organized by industries and countries serve as the primary point of contact for . morgan's issuer clients. key responsibility includes building and maintaining client relationships, opportunity identification that fit client strategy and industry expertise. product bankers provide execution capabilities, scale, global platform and comprehensive solutions for client financial needs. as a corporate sales vice president you will be part of the coverage team, helping to cover local large corporates & multinational clients, companies operating in colombia. the position is based in bogota, colombia. job responsibilities: work with bankers and other lobs to build and manage the firm’s relationships with local l...
Description : la oportunidad ejecutar las labores de servicios que incluye: montajes, pruebas, puesta en servicio y mantenimientos, ejecutando proyectos contratados por la compañía, mediante el uso de personal, herramientas y equipos de la planta o externos según la necesidad, con el fin de cumplir con lo estipulado en los contratos y lograr la satisfacción del cliente. como vas a generar impacto incrementar e impulsar el proceso de ventas captando nuevas oportunidades durante los servicios. capturar y explorar productos y servicios durante la ejecución de los proyectos, manteniendo siempre actualizada la base instalada en servis. realizar supervisión, de todas las actividades necesarias para llevar a cabo la ejecución de los proyectos de servicios. ejecutar las labores de servicio en campo coordinando el personal, herramientas y equipos. garantizar el buen uso de los recursos (equipos, herramientas, instalaciones, etc). diligenciar y controlar formatos de inspección de equipos / herramientas verificar el estado de materiales, equipos, herramientas y epp de personal técnico. tu perfil profesional en ingeniería eléctrica, electrónica, mecánica o afín. experiencia de 2 años como ingeniero de procesos de transformadores de potencia/ experiencia en ensamble, instalación y pruebas de transformadores. idioma inglés intermedio (b1) conocimientos en montajes, pruebas, puesta en servicio y mantenimiento de transformadores. certificación para trabajo en alturas mas sobre nosotros balance vida trabajo prestaciones superiores a las de ley crecimiento global cultura de mejora continua q...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: ibventur - grupo fire / embajador de marca * funciones del cargo: embajador de ibventur - grupo fire horario: lunes a viernes turno madrugada 2:00am 8 horas diarias. lugar de trabajo: sede pereira salario: $1.423.500+ aux de transporte + prestaciones de ley + recargos según aplique + variable de $200.000 requisitos: bachiller con 6 meses de experiencia en call center servicio al cliente capacitación: 1 día contrato fijo a 3 meses * requisitos: -· bachiller, técnico o tecnólogo -· mínimo 6 meses de experiencia en call center o servicio al cliente presencial -· manejo de herramientas ofimáticas, análisis y gestión de información. -disponibilidad turnos madrugada * condiciones oferta: * beneficios: -plan carrera -programas de crecimiento personal y espiritual -descu...
Job description our purpose title and summary director, product management, platformsteam overview: the cardholder services (chs) team at mastercard delivers best-in-class travel, everyday, and insurance benefits that are embedded in card products. chs is responsible for the end-to-end strategy, sourcing, and scaling of benefit offerings through strong vendor partnerships and cutting-edge technology. the team manages the global p&l, supplier agreements, oversees vendor and technology roadmaps, and drives alignment across global mastercard teams. role overview: the director of product management will join mastercard's cardholder services (chs) team to manage the digital platform at the heart of the chs ecosystem. the benefits platform serves as the main system of record for cardholder benefit eligibility and content, enabling real-time benefit verification, customer-facing benefit experiences, and seamless integration with contact centers to ensure mastercard cardholders enjoy consistent, high-quality benefits wherever they are. this key director role will be accountable for leading benefits platform product strategy end-to-end, partnering closely with engineering teams to enhance platform capabilities and deliver roadmap priorities. the director will drive platform growth by expanding vendor integrations and customer adoption, leveraging innovative technologies to enhance platform features and addressing all aspects necessary to bring product features to market, including go-to-market strategies, pricing, sales training, and technical documentation. additionally, this r...
Convocatoria a nivel nacional para profesionales en psicología, trabajo social, sociología, antropología o áreas relacionadas con la salud mental que conformarán el equipo psicosocial para apoyar al país en esta contingencia del covid-19. los profesionales interesados deben tener en cuenta que se deben registrar y tener en cuenta: – una disponibilidad de mínimo 4 horas diarias. – habilidades ofimáticas. – gusto por la modalidad de teletrabajo. – computador. – internet. – competencias comunicacionales basadas en la empatía y vocación por el servicio. la labor será realizar contacto telefónico con usuarios que requieran asesoría psicosocial por la contingencia del covid-19. la gestión será mediante la empresa likeu de servicios bpo y contact center. los profesionales de las áreas anteriormente mencionadas deben registrarse en el siguiente enlace: para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....
Position summary we are seeking a detail-oriented and experienced global payroll analyst to support and ensure accurate, timely, and compliant payroll processing across multiple countries. this role involves handling complex payroll operations, maintaining accurate records, and ensuring compliance with local regulations and company policies. the ideal candidate brings practical experience, works independently with general guidance, and has strong problem-solving and communication skills. key responsibilities process payroll transactions including calculation of gross-to-net payments (e.g., salary, overtime, bonuses, commissions, deferred compensation, etc.) ensure accurate payroll-specific data maintenance such as changes in compensation, benefits, deductions, and employment status (e.g., hires, terminations, leaves of absence). reconcile payroll records, ensuring accuracy of payments, deductions, and general ledger entries. verify and audit payroll data inputs and outputs for consistency and compliance. monitor global payroll legislation to ensure compliance across jurisdictions. serve as a point of contact for employees and managers to resolve payroll-related inquiries. maintain and manage employee records related to time off (vacation, sick leave, etc.). collaborate with hr, finance, and external vendors to support payroll processes and continuous improvement initiatives. support the union process for usa payroll weekly. qualifications bachelor’s degree in finance, accounting, industrial engineer, or a related field, or equivalent practical experience. 3+ years of experi...
Developmentbogota+3 more what's this role about? influence: interacts with and influences department/project team members. frequent external contact with customers and suppliers. in predictable and structured areas may supervise others. decisions may impact work assigned to individual/phases of project. complexity: broad range of work, sometimes complex and non routine, in variety of environments. autonomy: works under general supervision. uses discretion in identifying and resolving complex problems and assignments. determines when problems should be escalated to a higher level. business skills: understands and uses appropriate methods tools and applications. demonstrates analytical and systematic approach to problem solving. takes initiative in identifying and negotiating appropriate development opportunities. demonstrates effective communication skills. contributes fully to the work of teams. can plan, schedule and monitor own work (and that of others where applicable) competently within limited time horizons and according to health and safety procedures. is able to absorb and apply new technical information. is able to work to required standards and to understand and use the appropriate methods, tools and applications. appreciates wider field of information systems, how own role relates to other roles and to the business of the employer or client. what skills and experience do you need? +5 years of experience working with ruby. high skills in rails. some knowledge of react/javascript is nice to have. experience mentoring or providing feedback to other developers or trai...
* descripción empresa: somos más de 90 mil personas que, día a día, dedicamos nuestra pasión y energía a cumplir nuestro propósito de “simplificar y disfrutar más la vida”. propósito que hoy vive a través de nuestro ecosistema físico y digital en todas nuestras empresas (falabella retail, sodimac, ikea, tottus, mallplaza, falabella inmobiliario, falabella.com, linio, falabella financiero, banco falabella, falabella soriana, seguros falabella, fazil, fpay y falabella corporativo) y países (argentina, brasil, chile, china, colombia, india, méxico, perú y uruguay). valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. y sabemos que existe una forma de hacerlo: como un solo equipo. conoce más oportunidades para vivir la #experienciafalabella en https://muevete.falabella.com/ * misión del cargo: responsable de solucionar las pqrs de sellers desde sales force, con perfil analítico y proactivo en pro del nps, contact ratio, sla y ssat * funciones del cargo: gestión de casos: 1. asegurar la correcta gestión de las solicitudes de sellers dentro de los tiempos de respuesta. 2. levantar alertas reactivas cuando los casos sobrepasen las tasas de contactabilidad promedio. 3. realizar el seguimiento correspondiente a los casos que deban ser escalados o gestionados desde otras áreas. 4. realizar contactos a los sellers informando el estado de sus solicitudes. gestiones offline: 1. realizar llamad...
Job description this is a remote position. are you an experienced and meticulous bookkeeper looking to play a pivotal role in a rapidly growing finance firm? we're a dynamic bookkeeping and finance company dedicated to providing innovative financial solutions, helping our clients make informed decisions and achieve remarkable growth. in just six months, we've grown to over 31 clients, and we're looking for a senior bookkeeper to join our expanding team! as a senior bookkeeper, you'll be instrumental in managing the financial health of our diverse client base. you'll work closely with our clients, ensuring their financial records are accurate, up-to-date, and compliant, directly contributing to their success and our firm's continued growth. what you'll do: manage end-to-end bookkeeping: oversee and perform comprehensive bookkeeping duties for multiple clients, including accounts payable, accounts receivable, general ledger, and journal entries. reconciliation expert: conduct thorough bank and credit card reconciliations to ensure accuracy and resolve discrepancies promptly. financial reporting: assist in the preparation of financial statements (profit & loss, balance sheet) and other financial reports as needed. client collaboration: act as a primary point of contact for assigned clients, building strong relationships and providing exceptional service and clear communication. tax preparation support: support the tax preparation process by organizing and verifying financial data. quickbooks mastery: utilize quickbooks extensively to manage client account...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: atención servicio al cliente para los usuarios de acueducto. * funciones del cargo: asesor de servicios (sac) salario básico + aux de transporte + prestaciones de ley + variable $107.850 (pago mensual el día 2 de cada. contrato: termino fijo por tres meses, con probabilidad de ser renovado de acuerdo a desempeño. lugar de trabajo: optimus calle 26 #96 j - 66. horarios laborales: lunes a domingo dentro de la franja horaria de 6:00am a 10:00 (turnos rotativos). contratación inmediata. requisitos: 1. bachillerto 2. 6 meses de experiencia en call center líneas de servicio al cliente. * requisitos: -· bachiller, técnico o tecnólogo -· mínimo 1 año de experiencia en call center o servicio al cliente presencial -· manejo de herramientas ofimáticas, análisis y ges...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: responsable de los procesos de selección para el cubrimiento de las vacantes del sector gobierno * funciones del cargo: reclutamiento y selección de los perfiles solicitados entrevistas por competencias manejo de carpetas específicas de la unidad manejo de la base maestra del proceso con actualización diaria seguimiento carpetas en drive * requisitos: -· bachiller, técnico o tecnólogo -· mínimo 1 año de experiencia en call center o servicio al cliente presencial -· manejo de herramientas ofimáticas, análisis y gestión de información. -· disponibilidad turnos 7*24 * condiciones oferta: * beneficios: -plan carrera -programas de crecimiento personal y espiritual -descuentos con diferentes aliados -afiliación a fondo de empleados * descripción proceso de selección: e...
Analista de servicio al cliente. serás responsable de garantizar una prestación del servicio al cliente, alineada con los estándares de calidad y las condiciones pactadas con los clientes corporativos, mediante el análisis de los reportes operativos del contact center, la identificación de oportunidades de mejora y la implementación de soluciones que aseguren el cumplimiento de las políticas y la estrategia del proceso. asimismo, gestionar internamente o con actores del país las desviaciones que afecten el servicio para asegurar una operación eficiente y orientada a la excelencia. funciones: realizar seguimiento a los casos escalados a otras áreas, asegurando respuestas oportunas y de calidad, además de apoyar la gestión de recursos necesarios para la operación del equipo. apoyar el cumplimiento de los indicadores de operación, generando informes que permitan detectar desviaciones y tomar decisiones informadas para mantener y mejorar el desempeño. asegurar que el equipo cuente con el conocimiento necesario sobre productos, servicios, procedimientos y herramientas, manteniendo actualizada la documentación de apoyo, y comunicando los cambios oportunamente para garantizar una atención efectiva y de calidad. obtener, depurar y transformar datos para su análisis mediante herramientas como python, r o sql, y construir dashboards e informes interactivos que faciliten la interpretación de los resultados para la toma de decisiones. liderar reuniones periódicas con el equipo operativo para revisar resultados clave, identificar oportunidades de automatización...
This is a remote position. job highlights contract: independent contractor schedule: 9:00 am to 6:00 pm downey, ca time pst job description we are seeking a bilingual medical receptionist who is fluent in spanish and english (neutral accent) with over 3 years of experience in a healthcare office setting. the ideal candidate has a strong background in working with ppo (preferred provider organization) insurance plans and excels in providing compassionate, efficient support to both patients and medical staff. as the first point of contact, you will be responsible for creating a welcoming and organized environment, ensuring a seamless patient experience from check-in to check-out. key responsibilities greet and check in patients in both english and spanish, ensuring all required documentation is collected and accurate schedule, confirm, and manage patient appointments using ehr/emr systems answer and direct incoming calls in a professional and courteous manner verify insurance eligibility and coverage, with a strong understanding of ppo insurance plans collect co-pays, process payments, and explain basic billing questions to patients maintain accurate and confidential patient records in compliance with hipaa regulations communicate clearly with patients regarding appointment details, delays, or required paperwork coordinate effectively with doctors, nurses, and administrative staff to support clinic workflow assist with administrative tasks such as medical...
Realize your potential by joining the leading performance-driven advertising company! as a publisher account manager on the publisher enterprise team in colombia, you’ll play a vital role in optimizing existing relationships by up-selling new initiatives to publishers and improving the metrics on their site. to thrive in this role, you’ll need: ba/bs required a minimum of 3 years of client-facing experience in the digital media/online publisher space a solid understanding of web technologies and the digital media revenue ecosystem, including web advertising measurements and analytics outstanding relationship management and customer service skills to go above and beyond for your clients. very strong analytical skills to collect business intelligence by monitoring/identifying trends with data highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client high attention to detail, organized with strong communication skills experience with crm software and ms excel (or google sheets) fluency in english and spanish up to 25% travel will be required how you’ll make an impact: as a publisher account manager, you’ll bring value by: managing and growing relationships with premium publisher clients and strategic partners understanding the company’s strategic objectives and map taboola platform capabilities to the needs of the organization developing relationships at all levels across the organization understanding client strategic objectives & kpis in order to be able to intelligently identify opportunities and ...
This is a remote position. schedule: 40 hours/week, monday to friday 8am to 4pm est client timezone: eastern time (us) client overview: join a thriving premium service company in southwest florida providing high-end residential and commercial cleaning, property care, and maintenance services to an exclusive clientele. this established business serves luxury homes and commercial properties, managing multiple service lines and maintaining the highest standards of service and discretion. with a growing team of 15+ field professionals and partnerships with premier property management companies, this dynamic organization is expanding its operations and seeking key talent to support its growth. job description: take on a pivotal role as the central coordinator for this expanding service company, managing critical communications and operations for multiple service teams. you’ll be the essential link between field teams, property managers, and clients, ensuring smooth daily operations while maintaining the highest levels of service and discretion. this position offers significant growth potential as the organization expands, with opportunities to shape processes and take on increased responsibilities. the ideal candidate will thrive in a fast-paced environment, excel at multitasking, and demonstrate strong problem-solving abilities while maintaining careful attention to detail. responsibilities: serve as the primary point of contact for client communications and service coordination process and manage incoming work orders from multiple property management platforms...
Realizar la cobranza de la cartera asignada al contact center de fga, basándose en los procedimientos y políticas establecidas previamente por la compañía y buscando contribuir a la consecución de los objetivos. competencias servicio al cliente | neg...
¿quieres cambiar el mundo? eso es lo que hacemos en cabify. nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un b...
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