Control the route, power the bots—shape smart deliveries! autonomous mobility isn’t just the future—it’s the now, and avride is at the wheel. with over 10 million autonomous miles and 200,000+ successful deliveries, they’re redefining smart transport...
Role title: business development representative location: colombia role purpose: jumio is looking for a business development representative (bdr) based in colombia to support our latam team by generating qualified opportunities that contribute to pip...
Servir de enlace con los interesados del proyecto sobre una base continua. estimar los recursos y los participantes necesarios para alcanzar los objetivos del proyecto. establecer y gestionar continuamente las expectativas del proyecto con los miembros del equipo y otras partes interesadas. elaborar y entregar informes sobre la marcha, propuestas, requisitos, documentación presentaciones y administrar de manera proactiva los cambios en el alcance del proyecto, identificar las posibles crisis, y elaborar planes de contingencia. • recurso pm certificado y adm regional • bilingüe 100% • experiencia en it • con experiencia mínima de 10 años entregando servicios en centro américa dominicana, puerto rico, costa rica, guatemala, honduras, nicaragua, el salvador y panamá) • mantener y monitorear los planes y los calendarios de los proyectos. • realizar reuniones periódicas, facilitar las comunicaciones, asegurar la coordinación y la cooperación entre los miembros del equipo. • planificar y facilitar las reuniones de revisión de proyectos para agilizar los requisitos y la resolución de problemas. • organizar, asistir y participar en las reuniones de todas las partes interesadas. • evaluar los riesgos y problemas del proyecto y proporcionar soluciones cuando proceda. • mantener y actualizar la documentación del proyecto y los procedimientos de negocios en el sharepoint del equipo. • actuar como punto de contacto y comunicar adecuadamente el estado del proyecto a todos los participantes. required skill profession other general...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! overview publicis global delivery is looking for a senior social analyst l3 who wants to help our global clients succeed and our team continues growing. you will directly contribute to transforming our international clients 'businesses by running and activating social campaigns and guiding team members to improve their technical goals. the ideal candidate has independence and focus on quality and is eager to grow together with more than 5.000 employees of publicis global delivery in the world. if you are passionate about digital transformation, cross-team communication, and the digital ecosystem, we are looking for you! responsibilities - work directly with agencies in the us or europe to activate, monitor, and optimize social media campaigns for global clients. - proactively identify client’s growth opportunities and take actions to ensure it happens. - assist in social and digital media training sessions. - you will have the time and opportunity to grow and help others succeed. - oversee the development, the rollout, and the adherence to socia...
Job title : credit and collection sr management (portuguese speaker) - location: bogotá, colombia - job type: permanent, full time - languages: spanish, english and portuguese our team: sanofi business services (sbs), one of the 5 pillars of sanofi’s business services organization, is setting up a new captive business services centre in bogota to provide account-to-report, integrated order-to-cash as well as hr services. with respect to integrated order-to-cash (io2c) the business services centre will be covering the following areas of the process: - customer master data, pricing & commercial conditions - order management - credit management - collections management - cash application - claims & disputes management - ar monthly closing and reporting the purpose of this role is to: - deliver credit and receivables management services to sbs latam as per their respective service level agreements (slas) - manage incoming payments collections - manage credit assessments and order management - perform clearing of ar, analyse discrepancies, execute securitization program and factoring - review ar aging reports, perform collection & dunning, escalate & follow-up actions - address operational issues and follow through to resolution in an effective and timely manner - deliver operational kpis and comply with sanofi policies and guidelines - participate in continuous improvement initiatives the senior analyst, credit & collections management reports to collections management team lead and works closely with customer service, finance, trea...
Or our client, we are looking for a dynamic hr operations manager to lead our latam region. reporting to the global director of hr operations, you will be instrumental in optimizing hr processes, fostering a high performing team and ensuring compliance with local and global standards. this position offers a unique opportunity to shape the hr landscape in a fast-paced international organization. what you'll do: - strategic operational leadership: - oversee end-to-end hr service delivery across latam, managing employee data, tier 1 inquiries, benefits, leave, and reporting. - translate global hr strategies into effective regional operational plans, ensuring alignment with organizational goals. - drive regional initiatives to optimize self-service capabilities and standardize hr processes globally. - service excellence & team development: - develop and monitor service level agreements (slas) for the hr admin team, ensuring prompt and high-quality service. - process optimization & compliance: - manage hr reporting and analytics, providing accurate insights for data-driven decision-making. - ensure compliance with local labor laws and regulations, collaborating with legal and hr leadership. - collaborate with other regional hr operations managers to share best practices and drive consistency across regions. - utilize and optimize hr systems, hcm platforms, and self-service portals to improve efficiency. - experience: minimum 5+ years of progressive hr operations experience, preferably in a global company.2+ years of experience leading and developing hr...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we hire, boost, and develop the best people worldwide to deliver outstanding work for prominent clients within the groupe. in latam, we are over 1,700 passionate employees who love to push boundaries and drive innovative solutions. if you are a risk-taker and love developing bold ideas, pgd is the place for you. we move people, and people move us! job description publicis global delivery is seeking a programmatic specialist to help our global clients succeed and support our team’s growth. you will contribute to transforming our international clients' businesses by running and activating programmatic campaigns and guiding team members to meet technical goals. your responsibilities include implementing and managing paid marketing strategies, communication, budget allocation, and roi across digital channels. you will develop campaigns to ensure high-quality outcomes, leveraging media analytics and reporting. the ideal candidate is independent, quality-focused, and eager to grow with publicis global delivery’s team of over 5,000 employees worldwide. if you are passionate about digital marketing and possess the required skills, this role could be a perfect fit for you. responsibilities - lead strategy development and implementation through programmatic media buying and direct-to-publisher activities, using data-driven decisions. - manage all aspects of campaign execution, including planning, documentation, asset handling...
Or our client, we are looking for a dynamic hr operations manager to lead our latam region. reporting to the global director of hr operations, you will be instrumental in optimizing hr processes, fostering a high performing team and ensuring compliance with local and global standards. this position offers a unique opportunity to shape the hr landscape in a fast-paced international organization. what you'll do: - strategic operational leadership: - oversee end-to-end hr service delivery across latam, managing employee data, tier 1 inquiries, benefits, leave, and reporting. - translate global hr strategies into effective regional operational plans, ensuring alignment with organizational goals. - drive regional initiatives to optimize self-service capabilities and standardize hr processes globally. - service excellence & team development: - develop and monitor service level agreements (slas) for the hr admin team, ensuring prompt and high-quality service. - process optimization & compliance: - manage hr reporting and analytics, providing accurate insights for data-driven decision-making. - ensure compliance with local labor laws and regulations, collaborating with legal and hr leadership. - collaborate with other regional hr operations managers to share best practices and drive consistency across regions. - utilize and optimize hr systems, hcm platforms, and self-service portals to improve efficiency. - experience: minimum 5+ years of progressive hr operations experience, preferably in a global company.2+ years of experience leading and developing hr...
** important ** watch this quick loom video on how to get hired: c1 english level is required, the selected candidate will be speaking strictly in english during their whole shift. please submit your resume and audio recording in english job info job title customer support and admin virtual assistant - weekends job id yanmic industry property management location latam status full time work schedule 09:00am to 05:00pm edt - saturday and sunday this role requires weekend coverage and the ability to respond to urgent or emergency guest messages outside of regular working hours if needed. using your mobile phone is acceptable , as long as the property management software (pms) app is functional and you remain responsive. there is potential for this position to transition into a weekday role , but even then, weekend availability for urgent responses will still be required. a revised compensation package will be discussed if and when the role expands to weekdays. pay rate $1,000/month target start asap job details about the client: the client is a fast-growing property management company specializing in short-term rentals and airbnb operations. they leverage technology and streamlined systems to ensure smooth guest experiences and efficient backend coordination. with a commitment to reliability and service excellence, the client continues to expand their portfolio across multiple markets. about the role: we’re hiring a customer service & admin virtual assistant to support weekend airbnb guest communications and backend opera...
Join to apply for the technical support specialist | latam role at deel join to apply for the technical support specialist | latam role at deel who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world...
Join to apply for the senior search analyst role at publicis global delivery (pgd) 16 hours ago be among the first 25 applicants join to apply for the senior search analyst role at publicis global delivery (pgd) direct message the job poster from publicis global delivery (pgd) talent acquisition specialist | media and creative/production recruiter | human resources management specialist & business administrator |… company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! overview publicis global delivery is looking for a senior search analyst who wants to help our global clients succeed and our team continues growing. you will directly contribute to transforming our international clients 'businesses by running and activating search campaigns and guiding team members to improve their technical goals, having direct contact with worldwide agencies. this role will be responsible for campaign management activities such as campaign set-up, documentation creation and maintenance, qa, performance reporting, and billing reconciliation. you’ll identify and implement optimizations and provide input for the client. ...
Who we are mas global is a leader in digital engineering services, specializing in custom software engineering, cloud modernization, and expanding our leadership in data and ai-driven solutions. with onshore and nearshore teams in the same time zones, we deliver innovative and efficient solutions that streamline digital outcomes for midsize and global brands like johnson controls, dell, jpmorgan chase, and bloomberg. headquartered in tampa, florida, with a nearshore office in medellín, colombia, and teams across the us and latam, mas has been recognized five times by inc. 5000 as one of the fastest-growing companies in the united states. as a 100% women-owned and founder-led company, we also have a foundation, mas future, dedicated to impacting women and latinos through tech education and job opportunities. at mas, a certified great place to work, we are shaping the future of digital engineering through innovation, collaborative partnerships, and purpose-driven impact. your role as head of data & ai at mas global, you will lead one of the company’s most strategic growth areas by shaping, scaling, and evolving our data, ai, and cloud practices. you’ll define high-impact, client-centric offerings that blend cutting-edge technology with real-world business value. this is a hands-on leadership role that bridges strategy, architecture, and execution, positioning mas global at the forefront of data-driven transformation. you’ll collaborate closely with sales, delivery, and executive leadership, while fostering a culture of innovation and mentoring the next gener...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! overview publicis global delivery is looking for a programmatic specialist who wants to help our global clients succeed and our team continue growing. you will directly contribute to transforming our international clients' businesses by running and activating programmatic campaigns and guiding team members to improve their technical goals. you will be responsible for implementing and managing the overall paid marketing strategy, communication, budget allocation, and roi from different digital channels. you will develop specific campaigns to create and maintain high levels of quality outcomes with a deep understanding of media analytics and reporting. the ideal candidate has independence and a focus on quality and is eager to grow together with more than 5,000 employees of publicis global delivery in the world. if you are passionate about digital marketing and possess the required skills, this opportunity may be the perfect fit for you. responsibilities lead the development and implementation of strategies through programmatic media buying and direct...
** important ** watch this quick loom video on how to get hired: c1 english level is required, the selected candidate will be speaking strictly in english during their whole shift. please submit your resume and audio recording in english job title cold calling virtual assistant job id alimic industry insurance & real estate location latam job status full time work schedule 9-6 cdt monday/friday | flexibility salary $5-$7 - potential annual bonus target start date asap role overview about the client: the client is a trusted, full-service provider of insurance, real estate, and tax preparation services based in wisconsin. with a strong focus on community, they are committed to helping individuals and families protect their assets and plan for a secure future. the client is now expanding their reach beyond their primarily latino customer base to serve a broader, more diverse clientele. about the role: we are looking for a full-time bilingual cold calling virtual assistant to drive business development through outbound sales calls. the ideal candidate is fluent in both english and spanish, with a strong command of spoken english, and has a background in either insurance or real estate. you’ll be on the front lines of outreach, generating leads, qualifying prospects, and setting appointments to help grow the client’s customer base beyond their current network. this role is perfect for someone who thrives in a fast-paced, performance-driven environment and is comfortable with high-volume calling and crm usage. key responsibili...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! overview publicis global delivery is looking for a senior search analyst who wants to help our global clients succeed and our team continues growing. you will directly contribute to transforming our international clients 'businesses by running and activating search campaigns and guiding team members to improve their technical goals, having direct contact with worldwide agencies. this role will be responsible for campaign management activities such as campaign set-up, documentation creation and maintenance, qa, performance reporting, and billing reconciliation. you’ll identify and implement optimizations and provide input for the client. the ideal candidate has independence and focus on quality and is eager to grow together with more than 5.000 employees of publicis global delivery in the world. if you are passionate about digital transformation, cross-team communication, and the digital ecosystem, we are looking for you! responsibilities handling daily campaign maintenance, including pacing and performance, as well as troubleshooting and optimization p...
About andes. founded in 2011, andes global trading is a leader in the frozen and refrigerated meat trading industry across the americas, focusing on pork, beef, poultry, and vegetables. our offices, customers, and vendors are located around the region and the globe, including 20 countries we sell to and over 10 countries we currently buy from. position summary as a logistics specialist, you will coordinate our client’s logistical operations, ensure all systems are updated with supplier and shipping information, and assist with customs clearance, inland transportation, bookings, cargo tracking, and customer queries related to deliveries. at andes, we are proud to be a hands-on, fast-moving, entrepreneurial company. the ideal candidate thrives in a dynamic environment, has an entrepreneurial mindset, fits well culturally, and can bring structure to ambiguous, rapidly changing situations. key accountabilities - answer customer inquiries regarding order status, pricing, tracking, and bookings. - communicate daily with suppliers about purchase orders, production dates, and bookings. - coordinate invoicing and shipments across ground, air, and ocean modes. - compile reports and support team members. - resolve customer complaints by investigating issues, developing solutions, and advising management. - evaluate and recommend carriers for international shipments. - complete all paperwork for international shipments. - schedule and confirm pickups with carriers domestically and internationally. - confirm deliveries and troubleshoot late shipments or t...
Description about tripleten tripleten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. tripleten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. **these positions are based in the latam market*** ***please submit all resumes in english*** our expert tutors are role models for students studying on our programs. they mentor students, help them with difficult concepts and assignments, teach them the skills necessary to be a great professional. they guide students through the program and into their future careers, making sure all students get the most out of both regardless of their background. what you will do they are a core part of students’ educational process because they: - mentor students during 1-1 video calls - they deal with different questions from students including a deeper explanation of certain ...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator’s top companies list – a...
Inside account representative, startup latam, startup latam join to apply for the inside account representative, startup latam, startup latam role at amazon web services (aws) inside account representative, startup latam, startup latam join to apply for the inside account representative, startup latam, startup latam role at amazon web services (aws) get ai-powered advice on this job and more exclusive features. description would you like to be part of a team focused on delighting customers of all sizes, across a number of industries? do you have the sales acumen and technical aptitude to drive adoption of cloud services? amazon web services provides companies of all sizes with an infrastructure platform in the cloud. we are growing our sales team to help more companies make the move to aws, and achieve their business outcomes. if you are passionate about the cloud and have the skills, the isr role provides the opportunity to introduce the most relevant cloud solutions from the leading cloud company, to new and existing customers. description would you like to be part of a team focused on delighting customers of all sizes, across a number of industries? do you have the sales acumen and technical aptitude to drive adoption of cloud services? amazon web services provides companies of all sizes with an infrastructure platform in the cloud. we are growing our sales team to help more companies make the move to aws, and achieve their business outcomes. if you are passionate about the cloud and have the skills, the isr role provides the opportunity to ...
Description about tripleten tripleten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. tripleten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. **these positions are based in the latam market*** ***please submit all resumes in english*** our expert tutors are role models for students studying on our programs. they mentor students, help them with difficult concepts and assignments, teach them the skills necessary to be a great professional. they guide students through the program and into their future careers, making sure all students get the most out of both regardless of their background. what you will do they are a core part of students’ educational process because they: - mentor students during 1-1 video calls - they deal with different questions from students including a deeper explanation of certain ...
Proper is a quickly growing startup that values your skills, voice, and happiness. we’re a team of developers, designers, engineers, accountants, cpas, project managers, and creatives worldwide. but we’re also surfers, hikers, sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers.together, we provide the most technologically advanced property accounting services in the world.we’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.read more about what we do at proper.ai we’re seeking a learning and development trainer to join our team. proper is seeking a learning and development trainer who will not only facilitate training but will also monitor performance, iterate on methodologies, and ensure that the team consistently delivers a world-class customer experience.we’re looking for someone with a collaborative, positive, proactive attitude, and strong communication skills, who are excited to be working in a fast-paced environment that’s continuously evolving.if that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look forward to hearing from you!proper is a san francisco-based tech startup. this full-time position would be based in latam. role description - the learning and development trainer will be responsible for designing and delivering training programs across three major focus areas: - customer service excellence based on world-class...
3 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. uptalent.io is looking for a remote landscape designer to join our team of talented professionals. at uptalent, we provide top tier talent from latam to the most exciting companies in the world. as a remote landscape designer, you will have the opportunity to work with innovative companies and bring unique outdoor spaces to life. responsibilities - collaborate with clients to develop landscape design plans that meet their needs and vision - prepare design drawings using computer-aided design (cad) software - ensure all designs are compliant with local zoning and building codes - research and select appropriate plants, trees, and materials for each project - create project budgets and timelines and manage projects within those parameters - supervise and inspect construction work to guarantee adherence to the design plan and quality standards - provide excellent customer service to maintain client satisfaction and follow up with clients after project completion requirements - landscape design and/or urban design background - proficient in using different design software to create mood boards, conceptual design presentations, marketing renderings, & marketing presentations - passion for biology, biodiversity, and permaculture - highly imaginative in presenting conceptual designs visually - fluent in english and good communication skills - previous experience working for companies in the us is welcome - understanding of horticulture depending on...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we hire, boost, and develop the best people worldwide to deliver outstanding work for prominent clients within the groupe. in latam, we are over 1,700 passionate employees who love to push boundaries and drive innovative solutions. if you are a risk-taker and love developing bold ideas, pgd is the place for you. we move people, and people move us! job description publicis global delivery is seeking a programmatic specialist to help our global clients succeed and support our team’s growth. you will contribute to transforming our international clients' businesses by running and activating programmatic campaigns and guiding team members to meet technical goals. your responsibilities include implementing and managing paid marketing strategies, communication, budget allocation, and roi across digital channels. you will develop campaigns to ensure high-quality outcomes, leveraging media analytics and reporting. the ideal candidate is independent, quality-focused, and eager to grow with publicis global delivery’s team of over 5,000 employees worldwide. if you are passionate about digital marketing and possess the required skills, this role could be a perfect fit for you. responsibilities - lead strategy development and implementation through programmatic media buying and direct-to-publisher activities, using data-driven decisions. - manage all aspects of campaign execution, including planning, documentation, asset handling...
** important ** watch this quick loom video on how to get hired: c1 english level is required, the selected candidate will be speaking strictly in english during their whole shift. please submit your resume and audio recording in english job title : virtual scheduler for applied behavior analysis (aba) services job id : irana2 industry : health wellness location : latam shift options : 8 am – 4 pm pst or 12 pm – 8 pm pst (preference for 12 pm – 8 pm shift) pay rate : $6 - $7 per hour target start : asap position overview: we are seeking a highly organized and detail-oriented virtual scheduler to coordinate scheduling for our applied behavior analysis (aba) services. this full-time role requires exceptional logistical skills, strong communication abilities, and fluency in spanish to effectively interact with parents and staff. the ideal candidate will manage complex scheduling needs, cancellations, and rescheduling while considering geographical constraints in los angeles. key responsibilities: - coordinate schedules between therapists, clients, and staff availability - manage cancellations and reschedule appointments efficiently (estimated 27 steps per change) - factor in geographical constraints and travel times for staff traveling to clients’ homes - build and maintain relationships with spanish-speaking parents and staff - utilize excel and proprietary ehr scheduling software for appointment coordination candidate requirements: - fluent in spanish (to communicate effectively with spanish-speaking parents) - strong problem-solving skil...
Job title: senior customer service specialist location: remote 100% salary: 1500 - 2000 usd (doe) + performance bonuses. working hours: 8am - 5pm pst about the role: we’re seeking a seasonedsenior customer service specialist to join our customer support team—with the opportunity to grow into ateam lead role. this position is ideal for an experienced customer service professional who thrives in complex, multi-channel environments and is ready to take the next step in their career by mentoring others and driving process improvements.you’ll bring5+ years of customer service experience , preferably with3 years in e-commerce , and expertise in managing customer interactions viaemail and social media platforms (facebook, instagram, tiktok) . key responsibilities: senior specialist support: - manage escalated and complex customer inquiries acrossemails and social media platforms with a focus on resolution, customer satisfaction, and efficiency. - process backoffice tasks such as refunds, returns, replacements, and order adjustments with high attention to detail. - support cross-functional collaboration to resolve customer pain points and improve workflows. leadership development & team support - mentor and support junior team members by sharing best practices and providing informal guidance. - assist in onboarding and training new team members as needed. - act as the first point of contact for escalations from the team when the supervisor is unavailable. process & performance optimization - identify trends in customer inquiries to recommend process en...
Get ai-powered advice on this job and more exclusive features. salesforce developer our salesforce developer focuses on customizing and developing applications within the salesforce platform. the role involves working with the salesforce platform to build custom solutions that meet the unique business needs of an organization. you would work closely with product owners to understand their needs and the technical requirements to enhance overall functionality and support the client efficiently. we offer stability and flexibility to join working groups and challenging projects for our clients, including in the financial sector (public and private, such as banks and insurance companies). academic/training requirements: - completed university education or equivalent training (baccalaureate or higher) - graduate in computing, information technology, systems, or related engineering - secondary vocational training in software development - at least 3 years of salesforce development experience specific knowledge required: - salesforce certified platform developer i or ii, or similar - proficient with soql and/or sql - understanding of salesforce architecture and apis, including integration with service cloud and sales cloud - experience with agile and waterfall methodologies and all sdlc phases responsibilities: - collaborate with clients and stakeholders to understand their processes and needs - design and develop custom applications using salesforce declarative tools - customize and extend salesforce with custom objects, fields, workflows, and validat...
Estamos buscando un/a especialista en gestión de incidentes para liderar la coordinación, respuesta y estandarización de la gestión ante incidentes críticos que puedan impactar la atención, experiencia o percepción del cliente en nuestros mercados de latinoamérica. tu misión: minimizar el impacto operativo, técnico o de procesos mediante una gestión ágil, efectiva y clara de incidentes, asegurando una experiencia consistente para el cliente y cumpliendo con los sla definidos. responsabilidades: • gestionar el ciclo completo de incidentes críticos: detección, priorización, seguimiento, resolución y cierre. • coordinar la respuesta entre equipos multidisciplinarios: customer service, it, producto, logística, entre otros. • establecer y mantener un modelo regional de respuesta, con criterios estandarizados y objetivos de tiempo (ttr). • monitorear incidentes activos y comunicar el estado de forma clara y oportuna a equipos internos y stakeholders. • activar comités de crisis cx según la criticidad del incidente. • realizar análisis de causa raíz y definir planes de acción correctivos y preventivos. • elaborar reportes ejecutivos e informes de impacto en kpis clave (csat, sla, fcr, churn). • colaborar con equipos de journey design, qa y operaciones locales para la mejora de procesos afectados. perfil requerido: formación: • profesional en ingeniería, administración, gestión de servicios, operaciones o carreras afines. experiencia: • mínimo 3 años de experiencia en gestión de incidentes, coordinación de crisis, operaciones o atención al cliente. idiomas: • in...
About the role as a senior payments analyst, you will be responsible for ensuring the correct and timely preparation of payments to merchants at latam level (7 countries) following the protocols established in each country. ensure bank reconciliation...
Our company salvatech is a global employer of record (eor) and nearshore recruitment company helping international businesses build remote teams in latam without opening a legal entity. our all-in-one service covers recruitment, compliance, onboardin...
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