Job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the applica...
Senior service desk analyst (l1) – job summary the senior service desk analyst (l1) is the first point of contact for it support, delivering top-tier customer service across multiple accounts. responsibilities include handling calls, chats, and ticke...
Senior accounts receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:08 pm) job id 2023-3041 # positions 1 category fao job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. as a subject matter expert, provide support and coaching to the more junior ar clerks with inquiries related to the ar process follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate paym...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Auxis colombia - virtual job fair location cr | co-barranquilla | co-bogotá posted date 1 hour ago(1/16/2024 11:02 am) job id 2024-3085 # positions 20 category admin job summary complete our online application to receive an invitation to our job fair from january 29th to february 2nd! during this virtual event, you will have the opportunity to have one-on-one sessions with the recruiting team, gain insight into our different functions, and learn about our core values and what you can expect from auxis’ unique culture. we currently have openings in the following positions : customer service agents (20) customer service analyst mandarin (1) staff accountant (5) auditor (1) accounts payable clerk (10) accounts recievable clerk (10) senior accountant (5) collections analyst (3) accounting clerk (10) accounts payable/receivable supervisor (1) accounts receivable lead (1) accounts payable lead (1) senior accounts receivable clerk (2) retail analyst level i (5) service desk level i (5) junior rpa (3) benefits - permanent contract (health, pension, layoffs) - prepaid medical plan - life insurance plan - career plan. - training and development programs. - employee recognition program. - paid time off and family-paid leave. - paid day off for your birthday! - auxis english internal program - referral program. -hybrid positions. responsibilities auxis is a management consulting and outsourcing firm focused on helping senior executives achieve peak performance in their back office so they can become more scalable, cost-effective and innovative. our areas of focus include: nea...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Account receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:23 pm) job id 2023-3044 # positions 3 category fao job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analyze cash flow trends and aging reports to identify potential collection issues. recommend and implement strateg...
Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. skills and experience...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Senior accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:37 pm) job id 2023-3040 # positions 1 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Join to apply for the retail analyst level i role at auxis 21 hours ago be among the first 25 applicants job summary the retail analyst level i is the first point of contact for users calling our it service desk. they answer incoming calls, track information in a call tracking system, troubleshoot basic end-user issues on various software applications, hardware, pos systems, and provide basic desktop support. unresolved issues are escalated to tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign tickets appropriately. provide first-level contact, communicate resolutions, and follow up with customers. escalate unresolved queries to the next level of support. utilize excellent customer service skills to exceed customer expectations. ensure proper recording, documentation, and closure of tickets. recommend procedure modifications or improvements. maintain knowledge of relevant product offerings, support policies, and delivery methods to provide accurate solutions. perform other related tasks as directed by the service support team lead. adhere to operational processes and security policies. use auxis service management tools for incident, problem, change, and configuration management. use monitoring and management tools for devices and infrastructure applications. attend scheduled operational and project meetings. skills and experience proficiency in english and spanish (oral and written, 85% or higher, b2+ level). ...
Join to apply for the senior accountant role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the role involves managing daily accounting operations, ensuring accurate and timely financial reporting, and guiding the accounting team. the sr. accountant also assists in developing and implementing accounting policies, procedures, and controls to ensure compliance with generally accepted accounting principles (ifrs-gaap). the sr. accountant must be able to work in a fast-paced environment, prioritize tasks, and seek supervisory assistance as needed. responsibilities oversee daily accounting operations, including managing the general ledger, accounts payable, accounts receivable, and payroll. ensure timely and accurate financial reporting through preparing and reviewing financial statements. maintain compliance with ifrs-gaap and stay updated on accounting standards and regulations. develop and update accounting policies, procedures, and controls. collaborate with finance, tax, and audit departments to ensure accuracy of financial information. provide guidance, training, and mentorship to the accounting team. assist in budgets, forecasts, and financial analyses. participate in special projects as assigned. review accounting documents for accuracy and make corrections as needed. manage subsidiary accounting records and process flows. report on departmental metrics and statistical data. general requirements skills...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting as a workday patt consultant, you’ll have the opportunity to: lead post-production support engagements, delivering exceptional service and innovative enhancement solutions for a diverse portfolio ranging from fortune 500 companies to startups optimize existing workday payroll configurations by identifying areas for improvement and implementing efficient solutions provide strategic guidance on workday best practices for post-production maintenance and system optimization resolve complex payroll issues through expert troubleshooting and root cause analysis drive continuous improvement initiatives to enhance system performance and user experience mentor fellow consultants and contribute to knowledge sharing within our practice support clients through critical payroll processes, including year-end activities and regulatory updates support business development efforts by crafting proposals and pursuing new opportunities experience and requirements: 4+ years of hands-on experience supporting workday payroll, absence, and time tracking post-production environments, with recent exposure to the latest features and updates current workday payroll certification, absence and/or time tracking experience in consulting with a workday service partner, supporting and maintaining systems ability to manage multiple support engagements while maintaining high service quality attention to det...
Join or sign in to find your next job join to apply for the account receivable clerk role at auxis 2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analy...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation and closure. recommended procedure modifications or improvements. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). additional responsibilities include: comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) relat...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting we are seeking a senior backend php developer with strong expertise in php , mysql , and the laravel framework to join our development team. the ideal candidate will play a key role in building and maintaining scalable backend systems that support our web applications and services. key responsibilities: design, develop, and maintain backend services and apis using php and laravel build and optimize mysql database queries and structures for performance and scalability collaborate with frontend developers, designers, and other backend engineers to deliver high-quality solutions troubleshoot, debug, and upgrade existing systems ensure best practices in coding, testing, and documentation requirements: strong, hands-on experience with php proficient in mysql database design and performance tuning solid experience working with the laravel framework in production environments understanding of restful apis, version control (git), and backend architecture best practices advanced conversational english level , with the ability to effectively communicate in technical and collaborative settings seniority level mid-senior level employment type contract job function consulting, engineering, and information technology industries outsourcing and offshoring consulting, software development, and it services and it consulting #j-18808-ljbffr...
Join to apply for the service desk analyst (l1) role at auxis 1 day ago be among the first 25 applicants join to apply for the service desk analyst (l1) role at auxis get ai-powered advice on this job and more exclusive features. job summary the s ervice desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. job summary the s ervice desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service d...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: answer customer calls regarding client services (passports and visas) meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify...
Systems administrator get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis job overview the system administrator iii is responsible for provisioning, installing, managing, and maintaining windows servers, m365, manage engine, rubrik, zoom, goanywhere, and vm environments , including active directory . this role also involves technical research, innovation , and ensuring system integrity and security. key responsibilities system maintenance & monitoring : oversee server resources, logs, backups, and security updates. technical support : provide tier ii/iii support , troubleshoot issues, and ensure high-quality customer service. upgrades & configuration : plan and execute system upgrades, apply patches, and ensure system integrity. team leadership & collaboration : mentor junior admins, coordinate with teams, and manage task prioritization. documentation & compliance : maintain system documentation, follow sops, and adhere to structured change management. qualifications & skills education : bachelor's in computer technology or equivalent experience. experience : 6+ years in microsoft domain networks and server hardware design. hands-on expertise with active directory (gpo, dns, dhcp), windows server (2012–2022), microsoft 365, zoom, vmware, manage engine, and windows 10/11 . experience with powershell scripting, automation, and digital certificates . cloud experience (azure/aws) and itil knowledge are a plus. soft skills : strong communication, time management, problem-solving, and teamwork abilities. this role is ideal for a...
Job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications or improvements. update or create knowledge base articles to ensure accuracy in service desk procedure. stay updated on relevant product offerings, current support policies,...
1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description auxis is a management consulting and outsourcing company dedicated to helping senior executives achieve peak performance in their back office operations, maximizing scalability, cost-effectiveness, and innovation. our expertise spans nearshore outsourcing, cloud computing, shared services, robotics process automation (rpa), help desk & desktop support, and finance & accounting. with over 25 years of experience and consistent recognition as one of the top 100 global outsourcing providers by iaop, auxis provides customized solutions that drive rapid paybacks, significant cost savings, and enhanced operational efficiencies. role description this is a full-time hybrid role for a sr. accounts payable clerk, located in bogota, d.c., with some work from home flexibility. the sr. accounts payable clerk will be responsible for processing invoices, maintaining accurate financial records, utilizing accounting software, and ensuring timely payments. additional responsibilities include managing vendor communications, reconciling accounts, and supporting month-end close activities. qualifications strong finance and accounting skills proficiency in accounting software experience with invoicing processes excellent communication skills attention to detail and strong organizational skills ability to work independently and as part of a team bachelor's degree in finance, accounting, or related field experience in a shared services environment is a plus ...
Join to apply for the framework – automation developer i role at auxis get ai-powered advice on this job and more exclusive features. job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the application development lifecycle, including design, construction, system and integration testing, implementation, and support and maintenance, addressing complex business and technical requirements. responsibilities work closely with senior developer and solution architect to understand functional and technical design. create and maintain process definition documents (pdd) with supervision from business analysts. develop and configure automation processes according to the solution design document (sdd) to meet requirements, following best practices. adhere to design and coding standards, policies, and procedures. perform thorough unit testing to ensure quality of coded components. analyze, understand, and document business processes in detail as needed. communicate project risks and issues to the project manager and contribute to change control processes. collaborate with operations to stabilize, enhance, or fix automations. skills and experience must haves: proficiency in english and spanish (oral and written, 85% or higher, b2+ or above). at least 1 year of relevant experience. high school diploma. ability to build a robot with guidance. 6+ months of experience in uipath. uipath...
Job summary the soc analyst is responsible for administering and supporting clients' operating system environments according to best practices, ensuring high levels of system availability and performance, with a focus on supporting security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. collaborate with client application teams to resolve operating system, availability, and performance issues. monitor security, backup, and redundancy systems according to predefined standards. work closely with and support the it service desk, engineering team, and vendors to expedite issue resolution. regularly review event logs based on organizational/client requirements. administer assigned tickets properly, including documentation, updates, and management of ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operating procedure documentation. identify alert patterns and suggest solutions. manage, prioritize, and document security threat incidents effectively. coordinate technical responses across it, ot, and cloud teams for security incidents exceeding high and critical thresholds. skills and experience proficiency in english and spanish (oral and written, 85% or higher), b2+ or above. ...
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