About the opportunity this individual will oversee our axp public cloud customers and solutions, from onboarding to revenue retention. the individual will work collaboratively and driving end to end customer engagement processes, adoption, expansion and renewals. work with team to increase customer references and stories. the job also includes developing or fine-tuning best practices, reporting and customer analysis and working with cross functional teams, sales, services, support, engineering, and partners. the axp customer success manager is expected to learn the customer business needs and identify how avaya may help the customer. about you to be successful in this role you will have to have strong relationship skills, be able to work in a matrix organization, have experience in a saas business overachieving on net revenue retention targets. experience • strong results in driving key customer success kpis • demonstrated ability to improve end-to-end processes based on industry best practices and lessons learned. skills & competencies • customer engagement and success competencies and proficiencies • knowledge with customer success tools and processes • negotiation skills • sales and commercial skills additional information • full time • hybrid • up to 50% travel benefits • well-being : we provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. we also provide wellness and employee assistance programs. • recharge & refuel : we work in a dynamic ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
About avaya avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections – with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com short description are you a dynamic sales professional with a passion for technology and a proven track record in enterprise ucaas or ccaas sales? avaya is seeking a talented partner sales account manager to join our team in columbia . if you are ready to take on a new challenge, we want to hear from you! why avaya? innovative solutions : be part of a company that is at the forefront of communication technology. career growth : opportunities for professional development and career advancement. dynamic environment : work in a fast-paced, collaborative, and supportive environment. key responsibilities account management : maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. ensure high levels of customer satisfaction while protecting the interests of both the customer and avaya. sales strategy : maximize opportunities by driving the customer planning process. lead virtual account teams to build strategies that deliver bal...
El mejor contact center de manizales busca para su equipo de trabajo , persona con gran orientación al logro, capacidad de trabajo bajo presión y muy buen manejo de equipos para incorporarse a nuestro equipo de trabajo en manizales como gerente de operaciones senior. si cumples con la experiencia y los demás requisitos que requiere el cargo no esperes mas para iniciar el cambio. postulate ahora !! funciÓnes del cargo: liderar, motivar y direccionar gestión de equipo en el cumplimiento de metas y objetivos requeridos. promover alcances y trabajo en equipo más que desempeños individuales desarrollar acciones que contribuyan a mantener ambientes de colaboración, disciplina y respeto en equipo de trabajo. requisitos: experiencia en el cargo como gerente de operaciones o gerente de servicio contact center de mas de 1 año. experiencia liderando equipos de trabajo y desempeñando funciones de interlocución con clientes a niveles relevantes de mas de 1 año. dominio de conceptos financieros (ebitda, churn, margen bruto, margen directo) conocimientos de crm's y aplicativos específicos de contact center (avaya. presence, go contact) , conocimiento en kpi's y slas de operaciones call center. deseable experiencia en campañas del sector bancario. beneficios: contrato a termino indefinido directo con la compañía. salario de $ 3.935.637 + incentivo mensual por cumplimiento de indicadores y todas las prestaciones sociales de ley. oportunidad de crecimiento y la mejor estabilidad laboral del mercado. excelentes horarios. dale inicio al cambio. postulate ya !!...
Eseit, escuela superior de empresa, ingeniería y tecnología, forma parte de planeta formación y universidades, la red internacional de educación superior de grupo planeta. como red internacional, actuamos como sello de garantía tanto para estudiantes como instituciones al contar con el aval de formar parte de grupo planeta , el mayor grupo editorial y de entretenimiento en lengua española. nacimos con el objetivo de capitalizar el talento en áreas stem y conectarlo con el tejido empresarial y tecnológico. como institución educativa experta en dichos campos, tenemos la posibilidad de brindarle a nuestros estudiantes una experiencia educativa internacional, soportada bajo los estándares de planeta formación y universidades. nos diferenciamos del resto de instituciones por nuestra visión práctica y futurista de la educación y del tejido empresarial. nuestra manera de comprender la realidad permite que nuestros alumnos reciban una formación flexible y adecuada a los requerimientos profesionales del mercado. descripción de la oferta importante institución educativa requiere asesor comercial para ventas de programas de pregrado y posgrado. funciones: gestionar oportunidades de matrícula a través de llamadas salientes y seguimiento de leads interesados en los programas académicos de eseit. realizar llamadas de ventas con enfoque consultivo, brindando toda la información necesaria para que el estudiante se decida por la matrícula. superar objeciones y ofrecer soluciones a los estudiantes para asegurar que avancen en el proceso de matrícula. requisitos: título de bachillerato (se va...
Buscamos un controller/gtr para incorporarse a nuestro equipo. si tienes un mínimo de sexto semestre cursado y aprobado en carreras relacionadas con ciencias sociales y humanas, economía, administración, contaduría o ciencias de la educación, y cuentas con experiencia mínima de un año en labores similares, esta oportunidad es para ti. tu rol implicará el seguimiento de instrucciones precisas y el manejo de indicadores clave en el entorno de un contact center. serás responsable de supervisar la torre de control y gestionar dinámicas de seguimiento de indicadores. requisitos técnicos avanzados incluyen manejo de excel, access y sql, y experiencia con plataformas como avaya, presence suite o brightpattern. tu capacidad para trabajar con estos sistemas y tus habilidades analíticas serán fundamentales para el éxito en este puesto. si tienes un enfoque meticuloso y una capacidad para trabajar bajo presión, este puesto es ideal para ti. nos interesa tu compromiso con la excelencia y tu capacidad para contribuir al desarrollo estratégico del equipo. Únete a nosotros y ayuda a mejorar la eficiencia operativa y la calidad del servicio en nuestro contact center. si crees que tienes lo que se necesita, ¡aplica ahora!...
Join to apply for the telecom support engineer ii role at concentrix 23 hours ago be among the first 25 applicants join to apply for the telecom support engineer ii role at concentrix job description we're concentrix, the intelligent transformation partner. solution-focused, tech-powered, and intelligence-fueled. as a global technology and services leader, we power the world’s best brands with data, insights, industry expertise, and advanced technology solutions. we are committed to creating impactful careers across over 70 countries, attracting top talent. in our information technology and global security team, you will deliver cutting-edge technology infrastructure, software solutions, and security for our staff and clients. you will collaborate with top professionals to design, implement, and strategize it, security, and application development in today’s hyperconnected environment. you will be part of the core technology team shaping the future of our services. our team members are dedicated to ensuring exceptional relationships and have been recognized with awards such as "world's best workplaces," “best companies for career growth,” and “best company culture.” we embrace diversity and value curiosity and eagerness to learn. your talent for helping others and exceeding expectations will fit perfectly with our culture. join us and be part of this journey toward greater opportunities and brighter futures. the telecom engineer is responsible for supporting voice platforms globally. skills: hands-on experience with audiocodes sbc, asterisk gateway...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Estamos buscando profesionales con experiencia en plataformas de contact center para liderar un importante proyecto con más de 300 agentes. perfil requerido: formación desde tecnólogo hasta profesional en ingeniería de telecomunicaciones, electrónica, sistemas o áreas afines. 2 a 3 años de experiencia en roles similares, especialmente en proyectos con bpos y operaciones de gran escala. conocimientos técnicos en plataformas como: wolkvox, genesys, five9, gocontact, avaya, cloudtalk experiencia en administración, soporte y configuración de soluciones de contact center y redes. capacidad de análisis técnico: interpretación de logs, resolución de incidencias y soporte de tercer nivel. conocimientos en infraestructura, servidores y redes de datos. manejo y coordinación directa con fabricantes y proveedores de soluciones tecnológicas. responsabilidades: brindar soporte técnico y operativo a la plataforma de contact center. coordinar con el cliente (bpo con más de 300 operadores). gestionar plataformas y mantener comunicación constante con los agentes. realizar monitoreo continuo y proponer mejoras para el rendimiento del sistema. ubicación y condiciones: modalidad: 100% presencial horario: lunes a viernes de 7:30 a.m. a 5:30 p.m. lugar: medellín salario: entre $3.000.000 y $4.000.000 contrato: término indefinido...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage, and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adherin...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an analytical and attentive person to join us as professional services engineer. the successful candidate will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. the engineer should be able to draft the plan, outline the checks, deploy, and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. responsibilities implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products....
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
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