PosiciÓn: aprendiz ubicaciÓn: bogotá, colombia propÓsito: suministrar apoyo al equipo de rtr en los procesos contables y financieros, con el fin de garantizar el correcto cierre mec, control de información y reporte entes de control. responsabilidade...
Get ai-powered advice on this job and more exclusive features. title: specialist (finance) otc location: gsc bog ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the kpis. key respons...
Join to apply for the ocean freight forwarder role at dhl global forwarding . get ai-powered advice on this job and more exclusive features. location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities respond to customers consistently and confidently by providing accurate information such as shipment status, tracking, documentation requirements, transit time, and prices (via phone calls and emails as required). have ocean operational knowledge covering shipment creation, tracking, and delivery at destination. enhance service experience in dhl by exercising professionalism and empathy when dealing with each customer's varying needs and demands. effectively communicate with dhl network colleagues, emphasizing a sense of urgency on behalf of the customer. meet all commitments to customers regarding follow-up and ongoing communication. follow up with dgf operations for bookings, scheduling, and pre-alerts. validate and share details with the customer. coordinate and resolve exceptions with dgf operations and send proactive updates to the customer. handle customer requests for quotations and forward them to the quotations team for processing; pass leads to sales. record customer complaints, resolve them, or assign tasks to relevant functions. be well-versed with freight forwarding terms, especially incoterms, and connect locally...
Av-302576 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 46 global forwarding, freight dhl global forwarding (colombia) s.a.s. title: specialist - afr location: gsc bog ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. - key responsibilities: - analyze, process instruction/requirements and manage the import/ export ofr/afr operations for different customers. - frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls and status reports. - proactive monitoring of shipment status in internal tools (cw1, dhli, fsi3) but also on carrier’s websites. - give support on track & trace activities and performance reporting for shipment management service line. - add value to our customers through continuous improvement initiatives. - cross-training within the team skills / requirements: - students/professionals in industrial engineering, international business, or related fields. - minimum of 1 year in logistics. ofr/ afr knowledge is a plus. - good communication in english b2 (verbal and written). - customer service and communication skills - teamwork and autonomy - employees who have been in the organization for 12 months or in their current role - employees that are not in transition projects relevant information: - type of contract: indefinite - directly with dhl colombia. - performance bonus up to 16% of salary - food allowance...
Av-296792 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 46 global forwarding, freight dhl global forwarding (colombia) s.a.s. job tittle: specialist afr (oam) location: gsc bog administer air freight (afr) operations and customer service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies. key responsibilities: - take ownership of transport orders, ensuring timely pickup, and optimizing booking processes - prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. - collaborate with counterparts to validate and finalize documents. - assign tasks to supporting functions and monitor performance. - meet and exceed customer expectations as well as internal key performance indicators, - as customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes. - record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - effectively communicates...
Join to apply for the team leader - ofr role at dhl global forwarding continue with google continue with google 2 days ago be among the first 25 applicants join to apply for the team leader - ofr role at dhl global forwarding location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. title: team leader (ofr) location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. key responsibilities: - actively lead the team of ofr specialist in charge, looking for operational excellence through respect and results. - measure and control the performance of the program and resources according to the objectives defined. - during the implementation phase. - control the processes within the quality standards and guarantee the compliance with administrative rules. - actively participate and maintain an excellent relationship with process owners/ business partners. - provide timely feedback for the team in charge. - define the processes, kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the client with the support of opex & transition manager. - analyze and present the capacity utilization of the programs in charge. - gsconnect usage and accuracy of the information. skills / requirements: - professional...
Title: expert - oms location: gsc bog coordinate incoming and outgoing shipments from various origins within or outside of the americas to various destinations worldwide, managing orders, suppliers, and carriers. ensure compliance with established sop processes, generating accurate and timely invoicing. monitor and manage vendors and designated carrier contract allocation per the customer’s requirements. key responsibilities: * audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from origins. * booking coordination based on documentation, reporting and contracts. * ensure all carrier issues are captured and relayed to the customer in a timely manner. * track open orders and monitor systems visibility. * monitor and report on sop compliance. who can apply: * professionals/students in industrial engineering, business administration, international business or similar occupations. * minimum 2 years experience in international commerce, logistics or transportation. * experience managing and coordinating outbound and/or inbound operations. * knowledge on foreign trade * good level of ms excel and other ms office tools. * fluent communication in english – b2 level (verbal and written). * customer service and communication skills. * teamwork and autonomy required skill profession operations specialties managers...
Title: specialist - ofr location: gsc bog ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. key responsibilities: * analyze, process instruction/requirements and manage the import/ export ofr operations for different customers. * frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls and status reports. * proactive monitoring of shipment status in internal tools (cw1, dhli, fsi3) but also on carrier’s websites. * give support on track & trace activities and performance reporting for shipment management service line. * add value to our customers through continuous improvement initiatives. * cross-training within the team skills / requirements: * students/professionals in industrial engineering, international business, or related fields. * minimum of 1 year in logistics. ofr knowledge is a plus. * good communication in english b2 (verbal and written). * customer service and communication skills. * teamwork and autonomy * employees who have been in the organization for 12 months or in their current role * employees that are not in transition projects relevant information: * type of contract: indefinite - directly with dhl colombia. * performance bonus up to 16% of salary required skill profession business operations specialists...
Title: associate cdz crt location: gsc bog support customs operations for the business partner in mexico by monitoring and following up on shipments, ensuring timely and accurate documentation processing, and handling invoice generation and verification processes. responsibilities include validating and updating import/export data in internal systems such as cw1, and customs management (cm), using reference documents from platforms. additionally, ensure compliance with customs regulations to avoid delays or penalties, coordinate with internal and external stakeholders to resolve issues proactively, and support continuous process improvements to enhance service quality and operational efficiency. key responsibilities: * check documents and verify if the information is correct. * enter exception codes. * customs procedures for mexico. * continuous improvement of process to avoid errors (qms) working together as a team. * support transition activities and provide operational excellence for dgfmx. skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * excellent verbal and written communication skills & business skills in english (b2) and spanish. * good level of ms excel and other ms office tools. * customer service and communication skills. * teamwork and autonomy relevant information: * type of contract: indefinite - directly with dhl colombia. * performance bonus up to 16% of salary required skill profession business operations specialists...
Job role: expert – business support / customer implementation expert dhl global forwarding (gsc) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. we are part of deutsche post dhl, the world’s leading logistics provider with operations in over 220 countries. we have an exciting opportunity for a “customer implementation expert” to implement business gained and retained from our customers. the primary objective is successful onboarding of business timely and in a qualitative way. key responsibilities: * project intake & pre-sales engagement * participate in bid team handover calls to gather critical information required for effective project planning and implementation readiness. * serve as a gatekeeper in the pre-bid stage, ensuring customer requirements are aligned with dgf’s global standard processes and capabilities. * collaborate with internal stakeholders to assess feasibility, secure required approvals, and flag any compliance or service-level risks early in the process. * training & team support * provide training, mentorship, and ongoing support to implementation team members to ensure consistent application of dgf’s global onboarding standards and best practices. * act as a subject matter expert (sme), helping to build team capability and resolve operational challenges across active projects. * governance & quality control * review and validate implementation document created by team members before roll...
Title: specialist - ofr location: gsc bog ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. key responsibilities: * analyze, process instruction/requirements and manage the import/ export ofr operations for different customers. * frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls and status reports. * proactive monitoring of shipment status in internal tools (cw1, dhli, fsi3) but also on carrier’s websites. * give support on track & trace activities and performance reporting for shipment management service line. * add value to our customers through continuous improvement initiatives. * cross-training within the team skills / requirements: * students/professionals in industrial engineering, international business, or related fields. * minimum of 1 year in logistics. ofr knowledge is a plus. * good communication in english b2 (verbal and written). * customer service and communication skills. * teamwork and autonomy * employees who have been in the organization for 12 months or in their current role * employees that are not in transition projects relevant information: * type of contract: indefinite - directly with dhl colombia. * performance bonus up to 16% of salary required skill profession business operations specialists...
Av-290507 - palmira,valle del cauca,colombia - vollzeit - unbefristet - 46 - global forwarding, freight - dhl global forwarding (colombia) s.a.s. office clerk cali, colombia en dhl global forwarding, las personas son lo más importante. por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. nos encontramos en la búsqueda de nuestro próximo office clerk. tu objetivo serÁ: introducir y actualizar datos en el sistema de dhl y/o de los clientes basándose en la información suministrada de los diferentes procesos operativos y según los estándares de calidad definido con cada cliente. tus principales responsabilidades: - ingresar y mantener actualizado los datos en los sistemas de dhl, zonas francas, dian y/o clientes según sea el caso en el tiempo establecido. - realizar los cierres diarios de las transacciones en el sistema. - archivar la documentación diariamente. - generar ingresos o movimientos en los sistemas picking y/o packing list acorde a las ordenes o instrucciones de los clientes y/o su jefe inmediato. - generar reportes según los requerimientos internos de dhl y/o establecidos con los clientes. experiencia, formaciÓn competencias requeridas - bachiller, deseable estudiante de carrera tecnólogica o técnica, office excel intermedio. - experiência en cargos similares de mínimo 1 año. ¿por qué hacer parte del equipo dhl? en dhl, serás parte de un equipo sólido que respeta a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo y tendrás la oportunidad de experimentar el espírit...
Av-288653 - funza,cundinamarca,colombia - vollzeit - befristet - 46 - global forwarding, freight - dhl global forwarding (colombia) s.a.s. v¿ posiciÓn: aprendiz de calidad ubicaciÓn: funza cundinamarca, parque industrial san carlos ii. propÓsito: realizar labores de soporte y apoyo al líder del proceso de la bodega. funciones - apoyo y soporte a temas administrativos. - gestión de temas logísticos de cada site requisitos deseados: - estudiante de programas técnico en procesos industriales, regente de farmacia, técnico o tecnólogo en gestión integrada de procesos, técnico o tecnólogo en gestión logística - el programa y la institución deben tener convenio sena. - no haber firmado un contrato de aprendizaje avalado por el sena previamente. - debe contar con el aval de su institución educativa, para la realización de las prácticas. - manejo intermedio o básico de herramientas de office, especialmente excel. habilidades y competencias: - interés en aprender y capacidad de aprendizaje. - autogestión. - optimización continua. - actitud y disposición de aprender. ¿por qué hacer parte del equipo dhl? formarás parte de un equipo sólido que valora a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo, experimentando el espíritu internacional único de dhl. ofrecemos beneficios y programas para ayudarte a gestionar tu tiempo dentro y fuera del trabajo, logrando un equilibrio saludable entre la vida laboral y personal. además, brindamos planes de compensación, incentivos y bonos altamente competitivos. dhl te...
Auxiliar de bodega cali ubicación de la posición: palmira (vía cerca al aeropuerto, colombia) en dhl global forwarding, las personas son lo más importante. por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. nos encontramos en la búsqueda de nuestro próximo warehouse assistant o auxiliar de bodega para realizar las actividades en el almacén según las instrucciones de su jefe inmediato (encargado de piso, encargado de cuenta o supervisor) y conforme a las normas de calidad y seguridad establecidas por dhl y/o el cliente, en turnos rotativos. responsabilidades clave: realizar actividades de recepción, alisto, acomodo, reabastecimiento, pre-chequeo y despacho de mercancía según procedimientos internos y/o del cliente. verificar la calidad de la mercancía en todos los procesos y reportar daños o anomalías. descargar y cargar contenedores, vehículos de carga en el almacén o en el medio de transporte. ubicar la mercancía en el almacén y garantizar que todo movimiento físico corresponda a registros en el sistema. operar equipos movilizadores de carga asignados, siempre que cuente con la certificación de montacarguista. ejecutar tareas o procesos con conocimientos específicos definidos por dhl o el cliente. colaborar en análisis de causas de no conformidades y generar reportes para el jefe de área. manejar y mantener en buen estado los equipos y máquinas utilizados en la operación. participar activamente en programas de reconocimiento. requisitos: bachiller experiencia en almacenamiento (no indispensable) habilidades clave / c...
Join our dynamic leadership team at dhl global forwarding, freight (dgff) gsc – global service centre! job title: service delivery head job location: bogotá, colombia strategically and operationally lead, develop and control the business and operations of the service line/s for bogotá location to achieve short-term and long-term objectives encompassing increasing of the value provided, ensuring operational resiliency and maximizing the effectiveness and efficiency of the services in accordance with the slas. the role reports into the center head and is a member of the senior management team (smt) of gsc bogotá. this role includes oversight of sales and cdz (customer development zone) service lines. key responsibilities: responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems, and schedules to drive service excellence, quality, productivity, and maximize value-add opportunities for our business partners. manage relationships and partnerships with business partners, key stakeholders, and larger business teams across different countries, overseeing a workforce of 60–70+ employees. oversee service delivery for one or more service lines and be responsible for sla commitments of bog center (as service delivery head). function as the main contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues. provide subject matter expertise to dgff business partners and countries on opportunities for process improvements and best pr...
Job title: field sales manager departamento: ventas – dhl global forwarding colombia s.a.s reporta a: marketing & sales director colombia & venezuela ubicación: nacional – colombia backup: field sales specialist versión del jd: 009 (vigente desde 26 de diciembre de 2024) objetivo del cargo planear y ejecutar el presupuesto de ventas del canal field sales, liderando y acompañando al equipo comercial para lograr el cierre efectivo de negocios, la retención de clientes y el crecimiento sostenible del portafolio. responsabilidades principales 1. gestión comercial y de equipos dirigir el rendimiento del equipo de field sales a nivel nacional. ejecutar los planes comerciales y objetivos estratégicos del canal. aplicar esquemas de incentivos alineados al plan de ventas. supervisar el cumplimiento del índice de ventas del equipo. liderar el equipo en bogotá y administrar el portafolio de cuentas ( business customers ). acompañar, formar y entrenar al equipo en captación, retención y desarrollo de clientes. diseñar la estrategia de ventas para el segmento bc junto con el director comercial y los station managers regionales. 2. calidad y medio ambiente cumplir y hacer cumplir las normas iso 9001, iso 14001, thermonet, y buenas prácticas de manufactura y distribución. dar seguimiento a kpis de calidad y medio ambiente. liderar planes de acción ante desviaciones, quejas o irregularidades operativas. apoyar auditorías internas y externas; identificar y reportar oportunidades de mejora. 3. seguridad y continuidad del negocio cumplir normas de seguridad, salud en e...
Get ai-powered advice on this job and more exclusive features. job title: field sales manager departamento: ventas – dhl global forwarding colombia s.a.s reporta a: marketing & sales director colombia & venezuela ubicación: nacional – colombia backup: field sales specialist versión del jd: 009 (vigente desde 26 de diciembre de 2024) objetivo del cargo planear y ejecutar el presupuesto de ventas del canal field sales, liderando y acompañando al equipo comercial para lograr el cierre efectivo de negocios, la retención de clientes y el crecimiento sostenible del portafolio. responsabilidades principales gestión comercial y de equipos dirigir el rendimiento del equipo de field sales a nivel nacional. ejecutar los planes comerciales y objetivos estratégicos del canal. aplicar esquemas de incentivos alineados al plan de ventas. supervisar el cumplimiento del índice de ventas del equipo. liderar el equipo en bogotá y administrar el portafolio de cuentas (business customers). acompañar, formar y entrenar al equipo en captación, retención y desarrollo de clientes. diseñar la estrategia de ventas para el segmento bc junto con el director comercial y los station managers regionales. calidad y medio ambiente cumplir y hacer cumplir las normas iso 9001, iso 14001, thermonet, y buenas prácticas de manufactura y distribución. dar seguimiento a kpis de calidad y medio ambiente. liderar planes de acción ante desviaciones, quejas o irregularidades operativas. apoyar auditorías internas y externas; identificar y reportar oportunidades de mejora. seguridad y c...
Join to apply for the aprendiz industrial project role at dhl global forwarding 5 days ago be among the first 25 applicants join to apply for the aprendiz industrial project role at dhl global forwarding get ai-powered advice on this job and more exclusive features. posiciÓn: aprendiz ubicaciÓn: colombia, bogotá propÓsito: apoyar administrativo al equipo de ip responsabilidades clave: depuración de files a cls, hacer el debido control semanal de los files que ya se pueden cerrar financieramente y pasarlos a cls. verificar con los proveedores si tenemos costos sin factura pedir al proveedor la factura para que pueda procesarse en system 21. apoyo con depuración de discrepancias (facturas de proveedores que no caen directo al file y debemos dar alcance en system 21) revisión y control con el customer de operaciones con revenue leakage. depurar sick files semanalmente apoyo con solicitud al proveedor de terrestres y hacer seguimiento para posicionar veh tanto en aéreo como marítimo, comunicación solo con el proveedor. (en caso de que aplique). apoyo con mantener el gp control al día, revisar los files que si estén estimados los wip y acr en cada file. apoyo para mantener indicadores de producto ip. requisitos deseados: estudiante en formación de programas técnicos o tecnólogos en logística, comercio exterior o carreras afines. el programa y la institución deben tener convenio sena. no haber firmado un contrato de aprendizaje avalado por el sena previamente. debe contar con el aval de su universidad para la realización de las práctic...
Title: specialist ofr (freight forwarding) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities : respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required). ocean operational knowledge covering shipment creation, track and trace and delivery at destination. enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. effectively communicate with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer. meet all commitments to the customers in terms of follow-up/ongoing communication. follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer. exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer. accept customer requests for quotations and send them to the quotations team for processing. pass leads to sales. record any customer complaints; solve customer complaints or assign tasks to other functions. well versed with freight forwarding terms especially incoterms and ways to connect locally to offer best solution to end customer...
Join to apply for the team leader - ofr role at dhl global forwarding continue with google continue with google 2 days ago be among the first 25 applicants join to apply for the team leader - ofr role at dhl global forwarding location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. title: team leader (ofr) location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. key responsibilities: actively lead the team of ofr specialist in charge, looking for operational excellence through respect and results. measure and control the performance of the program and resources according to the objectives defined. during the implementation phase. control the processes within the quality standards and guarantee the compliance with administrative rules. actively participate and maintain an excellent relationship with process owners/ business partners. provide timely feedback for the team in charge. define the processes, kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the client with the support of opex & transition manager. analyze and present the capacity utilization of the programs in charge. gsconnect usage and accuracy of the information. skills / requirements: ...
PosiciÓn: aprendiz ubicaciÓn: medellín, colombia propÓsito: apoyo en los procesos administrativos relacionados con el área de ventas responsabilidades clave: creación de brr subir documentos a pam apoyo administrativo al área de ventas requisitos deseados: estudiante en formación de programas técnicos o tecnólogos en negocios internacionales o carreras afines. el programa y la institución deben tener convenio sena. no haber firmado un contrato de aprendizaje avalado por el sena previamente. debe contar con el aval de su universidad para la realización de las prácticas. manejo intermedio de herramientas de office, especialmente excel (fórmulas y tablas dinámicas). habilidades y competencias: interés en aprender y capacidad de aprendizaje autogestión optimización continua servicio al cliente ¿por qué hacer parte del equipo dhl? formarás parte de un equipo sólido que valora a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo, experimentando el espíritu internacional único de dhl. ofrecemos beneficios y programas para ayudarte a gestionar tu tiempo dentro y fuera del trabajo, logrando un equilibrio saludable entre la vida laboral y personal. además, brindamos planes de compensación, incentivos y bonos altamente competitivos. dhl te brinda diversas oportunidades laborales en nuestras divisiones globales. nuestro sistema de gestión del desempeño identifica tu potencial, evalúa tu rendimiento y planifica tu desarrollo continuo. te capacitaremos para asumir responsabilidades y promoveremos tu crecimiento, tanto personal como profesional. ac...
Posición: aprendiz ubicación: colombia, bogotá propósito: apoyar administrativo al equipo de ip responsabilidades clave: 1. depuración de files a cls, hacer el debido control semanal de los files que ya se pueden cerrar financieramente y pasarlos a c...
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