Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitc...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitc...
Company overview: didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. li-hybrid team overview: didi is the world's largest mobility technology platform. with over 10 years in the market, we are the leading company in app-based services for smart transportation, food delivery, payment services and now groceries! making life better and easier for people every day. when you join didi, you will become part of an open, inclusive and diverse community of more than 12,000 employees around the world. from day one you will find a rich collaborative global culture where your responsibilities will have a direct impact on the strategy and growth of the company. role responsibilities: - manage the large retailer brands wi...
Company overviewdidi global inc. is the world's leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: overviewjoin the new verticals team for the delivery (couriers) and play a key role in driving success at one of the fastest-growing companies in latam. in this data-driven role, you will contribute to defining and executing business projects that will shape new ventures for the didi operation from a delivery perspective. we are looking for curious, proactive individuals with strong analytical and communication skills who can test hypotheses, present insights effectively, and collaborate with stakeholders to develop impactful strategies. if you're passionate about using data to drive results, streamline processes...
Company overview didi global inc. is the world's leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: team overview you will be part of our field strategy – goal setting and tactics team, leading key initiatives to drive growth across latam . the goal setting and tactics team is responsible for developing tools and processes that guide the commercial team toward achieving our annual goals. in this role, you will collaborate with a team of orangers and influence key stakeholders to create a positive impact on our results. this data-driven position requires a unique blend of strategic business thinking, hands-on problem-solving, and strong interpersonal skills . as a member of the goal setting and tactics team, y...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the finance business partner sr. analyst role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the finance business partner sr. analyst role at didi get ai-powered advice on this job and more exclusive features. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by buildi...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the cx quality assurance sr. analyst role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the cx quality assurance sr. analyst role at didi get ai-powered advice on this job and more exclusive features. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusi...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the bd hunter role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the bd hunter role at didi about the company didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. about the team/role la función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. el ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas. in this role, you'll be... prospectar clientes, adquiriendo un conocimiento profundo de las necesidades para d...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the central ops strategy sr. analyst role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the central ops strategy sr. analyst role at didi get ai-powered advice on this job and more exclusive features. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a saf...
Join to apply for the cka hunter sr role at didi 1 day ago be among the first 25 applicants join to apply for the cka hunter sr role at didi get ai-powered advice on this job and more exclusive features. about the company didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. about the team/role la función principal de un city key account hunter es prospectar nuevas cuentas clave a través de un riguroso trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de potenciales clientes. el city key account hunter debe tener conocimiento del mercado y sus drivers, e identificar las principales necesidades de cada cuenta para planificar y ejecutar estrategias persuasivas que le permitan adquirir las mejores cuentas del mercado, logrando la confianza que les permita asociarse y trabajar juntos. de la mano de mandos intermedios/altos, jefes de operaciones y personal del restaurante. por ello, buscamos personas con excelentes habilidades comerciales, visión d...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the passenger operations manager role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the passenger operations manager role at didi about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosyste...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the senior analyst user experience role at didi didi bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the senior analyst user experience role at didi about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecos...
Job description about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news about the team/role the team leads the design and continuous optimization of support processes by identifying opportunity areas, monitoring performance, and implementing effective solutions to enhance efficiency and customer service quality. process monitoring & tracking track and analyze support processes and performance metrics to ensure process efectivness. identify failures, or incorrect solutions within processes. process mapping & optimization document and map process flows to visualize current workflows. design and propose improvements to streamline operations. solution de...
Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. in the street, at work, by taxi or express, as a driver or customer, we are the starting point for thousands of people every day and we also want to be part of their professional path. didi's mission is to revolutionize urban mobility and transform the life of people. diversity goes beyond ethnic, physical, sexual, sensory and gender differences! our goal is to cultivate an inclusive environment by focusing on high performance and valuing diversity in our work environment. we respect and value the differences! come and be part of a diverse environment where your ideas and opinions will always be heard. inclusion and diversity are in our recruitment principles. in this rol...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview you will be part of our field strategy team, your team is in charge of implementing key initiatives to drive growth across latam. strategy team is in charge of creating tools and processes to guide the commercial team towards our yearly goal. you will be working with a team of orangers and influencing key stakeholders to create a positive impact on our results. this data driven role calls for a rare combination of business strategic thinking and hands-on problem solving, as well as a strong stake holders management skills. strategy team members are very important for the ...
Company overview didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. team overview la función principal de un city key account farmer es desarrollar y mantener una cartera de cuentas clave para que tengan un rendimiento sobresaliente dentro de la plataforma. un city key account farmer debe buscar una colaboración beneficiosa para todas las partes implicadas con el fin de lograr un crecimiento rentable para didi y los restaurantes/marcas asociados. el city key account farmer debe lograr un buen conocimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando una visión estratégica para mejorar su rendimiento y a través de un excelente servicio al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. role responsibilities ser el primer y principal punto de contacto con las cuentas clave de su cartera, garantizando visitas/comunicación cercana y constante con los restaurantes para aportar una visión estratégica, responder a sus preguntas y diseñar conjuntamente planes de ...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview being the eater engagement operations senior analyst for didi food central and south america will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region. this data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. you will be involved in: (i) definition of the overall business operation strategy, (ii) support the team structuring initiatives that will allow increasing traffic and eater frequency/retention, and (iii) work closely with experts i...
Didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, formas parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día, encontrarás una cultura global colaborativa donde tus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. funciones principales del farmer el farmer es responsable de desarrollar y mantener un portafolio de restaurantes para lograr un desempeño destacado en la plataforma didi food. debe buscar una colaboración ganar-ganar para todas las partes involucradas, logrando un crecimiento rentable para didi y los restaurantes asociados. el farmer debe entender profundamente el negocio, convirtiéndose en asesor de los restaurantes, aportando visión estratégica para mejorar su desempeño y brindando una excelente atención al cliente para mantener relaciones comerciales exitosas a largo plazo. responsabilidades ser el principal punto de contacto con los restaurantes a su cargo, garantizando comunicación constante y cercana, aportando visión estratégica, resolviendo dudas y diseñando planes de acción conjuntos para el crecimiento de los restaurantes y la mejor experiencia en la app. analizar datos para comprender las dinámicas y comportamientos de los restaurantes aliados, diseñando e ...
Company overview didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. team overview la función principal de un farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de didi food. un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para didi y los restaurantes asociados. el farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. role responsibilities ser el primer y principal punto de contacto con los restaurantes a su cargo, garantizando una cercana y constante comunicación, para aportar con una visión estratégica, responder sus preguntas y diseñar en conjunto sólidos planes de acción para el crecimiento de los restaurantes y la mejor experiencia al usu...
Didi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the growth & product marketing sr analyst role at didi didi bogota, d.c., capital district, colombia join to apply for the growth & product marketing sr analyst role at didi about the company didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news about the team/role as marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview as part of the broader central ops organization, as a pricing analyst you will have to monitor, structure and execute everything related to pricing, from monitoring of the marketplace, to improving user experience while managing to reach business and financial goals. this position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. the ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention ...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview we are looking for a business development manager to build strategic alliances with top brands in areas like retail, restaurants, and telecommunications. your goal will be to integrate these partners into our platform in ways that add real value for our drivers, improving their earnings and fostering loyalty to didi. you’ll work closely with internal teams to ensure these benefits are easy to access and drive a positive impact on driver engagement. if you’re a strategic thinker, skilled negotiator, passionate about creating win-win solutions, and user-driven, we’d love to...
Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. the customer experience (cx) operations & product operations team is at the core of optimizing our customer service processes and ensuring a seamless experience for users. as a cx ops & product ops analyst, you will be responsible for improving and implementing operational processes, collaborating with cross-functional teams, and ensuring that technology and automation are effectively leveraged to enhance service quality. this role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement. you will work closely with internal teams, including product, engineering, and customer support, to ensure smooth operations and an exce...
Our company: voyager global mobility (vgm) is a leading provider of car leasing solutions tailored for the mobility app industry, including services for companies like uber and didi. with our headquarters in new york city, usa, we operate a global network of branches across the united states and latin america, committed to offering exceptional service and innovative solutions to our clients. position overview: as a fleet support and telematics representative, you will play a crucial role in providing outstanding support to our clients in the united states and latin america on our global business services (gbs) team based in colombia. you will handle various types of customer interactions including calls and tickets, addressing customer concerts about their vehicle, resolving issues by directing them to a local repair shop, advising when the car needs to be towed and arranging the tow as well as getting the necessary approvals for the repairs, and ensuring customer satisfaction with our car leasing solutions. key responsibilities: customer interaction: respond to inbound & outbound calls, emails, and tickets from customers in the united states and latin america. address inquiries related to questions about mechanical problems or repairs and helping them resolve the issue or get the vehicle to an approved repair shop. there are also times when we need to reach out to our customers to ensure they are getting the required preventative maintenance & inspections performed based on internal and governmental schedules. issue resolution: diagnose and resolve customer issues efficien...
Didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. la función principal de un city key account farmer es desarrollar y mantener una cartera de cuentas clave para que tengan un rendimiento sobresaliente dentro de la plataforma didi food. un city key account farmer debe buscar una colaboración beneficiosa para todas las partes implicadas con el fin de lograr un crecimiento rentable para didi y los restaurantes/marcas asociados. el city key account farmer debe lograr un buen conocimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando una visión estratégica para mejorar su rendimiento y a través de un excelente servicio al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. - ser el primer y principal punto de contacto con las cuentas clave de su cartera, garantizando visitas/comunicación cercana y constante con los restaurantes para aportar una visión estratégica, responder a sus preguntas y diseñar conjuntamente planes de acción sólidos para generar crecimie...
Company overview didi es la plataforma de tecnología de movilidad más grande del mundo. con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. haciendo la vida mejor y más fácil para las personas todos los días. cuando te unes a didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa. team overview la función principal de un city key account farmer es desarrollar y mantener una cartera de cuentas clave para que tengan un rendimiento sobresaliente dentro de la plataforma didi food. un city key account farmer debe buscar una colaboración beneficiosa para todas las partes implicadas con el fin de lograr un crecimiento rentable para didi y los restaurantes/marcas asociados.el city key account farmer debe lograr un buen conocimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando una visión estratégica para mejorar su rendimiento y a través de un excelente servicio al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. role responsibilities - ser el primer y principal punto de contacto con las cuentas clave de su cartera, garantizando visitas/comunicación cercana y constante con los restaurantes para aportar una visión estratégica, responder a sus preguntas y diseñar conjuntamente...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview the customer experience coordinator will operate within social media channels, leveraging listening tools to monitor interaction quality, track cx metrics, and identify opportunities to mitigate reputational risks for the brand. the ideal candidate will possess a strong analytical background, experience in customer operations, and a deep understanding of social media platforms to drive impactful, data-informed decisions. role responsibilities identify operational opportunities and generate insights by monitoring and analyzing social media activities. monitor and analyze c...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitc...
Company overview didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitc...
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