Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: the card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communication: - maintai...
Position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems develop and maintain test documentation, including test scenarios, scripts, and test data identify and prioritize testing activities based on risk assessment and project timelines conduct various types of testing: functional, regression, performance, and usability testing automation and devops design and implement test automation frameworks using appropriate tools and technologies develop and maintain ci/cd pipelines for automated testing create and maintain automated test suites for different application types implement observability practices and monitoring for test environments collaborate with infrastructure teams to set up and maintain test environments technical implementation test and validate data pipelines between cloud platforms perform testing for ai/ml applications and rag systems execute testing for web applications and api integrations validate erp modules and customizations conduct performance testing and business process validation quality assurance process docum...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. guide skill-building, professional branding, and role transitions administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. collaborate with the leadership team to align career development plans with organizational structures and talent strategies. design and deliver workshops or resources on goal-setting, career planning, and self-development. monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities advanced near native english proficiency. excellent interpersonal, listening, and communication skills. strong multitasking skills. strong people skills. strong emotional intelligence skills. strong coaching skills. demonstrated expertise in career mapping and/or competency-based d...
Position overview: we are seeking an experienced data engineer with a devops mindset to join our dynamic team. this role involves developing and orchestrating data pipelines, strengthening our data infrastructure, and supporting data-driven decision-making processes. this is a hybrid position based in bogotá. technical requirements: 3-5 years of data engineering experience strong proficiency in python, sql, scala, and javascript extensive experience with cloud platforms (aws, gcp), including specific aws services (mwaa, glue, s3, dynamodb, secrets manager) experience with snowflake and astronomer for data warehousing and etl strong understanding of data warehousing, data lakes, and data management principles experience with data structures, oop, and software architecture patterns expertise in version control (git, github) experience in developing and consuming restful apis and managing webhooks advanced english proficiency preferred experience: experience with ai/ml pipelines and infrastructure knowledge of iac (cdk, cloudformation) experience with streaming data streamlit application development familiarity with observability tools understanding of data caching strategies core responsibilities: design, develop, and maintain scalable data pipelines focusing on: integration between cloud platforms and snowflake support for ai/ml workflows real-time data processing data quality and governance implement and maintain data observability practices contribute to devops automation and best practices develop and optimize data integrations for streamlit dataapps implement cachi...
Overview of the role: at horatio, we are seeking a detail-oriented and bilingual data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics , enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on the available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamlining existing processes and implementing new initiatives. requirements: knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience). familiar with data warehousing concepts, etl and...
Position summary: horatio is looking for a highly energetic quality assurance specialist. this person should be a self-motivated employee with high standards around client expectations, customer success, and quality measures. as a quality assurance specialist, you will be responsible for evaluating and assessing customer voice and non-voice interactions for accuracy, completeness, and adherence to established guidelines and procedures. responsibilities: assess and identify any errors, inconsistencies, or areas of improvement in ticket responses or calls. empathize with customers' concerns or frustrations expressed in any interaction, ensuring that agents respond appropriately and effectively. collaborate with customer support agents and team leads, providing constructive feedback and recommendations to enhance the overall quality of customer support interactions. escalate and communicate detailed information about tickets. answer operations questions concerning qa guidelines and policies. send out red flag/fatal error audits to quality assurance lead. understand the importance of customer satisfaction and the ability to evaluate tickets based on the resolution provided, customer sentiment, and overall experience. required skills/abilities: excellent (near-native) spoken and written english is a requirement for this job previous qa experience is preferred, within a healthcare account in a bpo environment. ability to analyze and solve complex technical issues. excellent written and verbal communication skills. familiarity with qa processes and method...
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