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Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. at maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. with over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. join us as we harness cutting-edge technologies and unlock opportunities on a global scale. together, let's sail towards a brighter, more sustainable future with maersk. your responsibilities: ensure the delivery of a superior customer experience to our maersk customers. coach, develop and build a high performing team. proactively identify issues and mitigating them, ensure issues raised are resolved quickly. drive the root cause analysis and actions plans to solve from root the issues. outline the operational processes and their constant review and improvement. closely collaborate with other teams. actively build strong relationships with customers. make sure that lean management principles are followed. build a strong succession plan. ensure that internal and external kpis are on target. present plans to improve productivity and efficiency. drive a correct workload balance across the team. actively participate in new accounts implementations. coaching and lead team members. drive trans...
Join to apply for the customer experience team leader - 4pl role at a.p. moller - maersk continue with google continue with google join to apply for the customer experience team leader - 4pl role at a.p. moller - maersk maersk is a global leader in integrated logistics and have been industry pioneers for over a century. through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. at maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. with over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. join us as we harness cutting-edge technologies and unlock opportunities on a global scale. together, let's sail towards a brighter, more sustainable future with maersk. your responsibilities: ensure the delivery of a superior customer experience to our maersk customers. coach, develop and build a high performing team. proactively identify issues and mitigating them, ensure issues raised are resolved quickly. drive the root cause analysis and actions plans to solve from root the issues. outline the operational processes and their constant review and improvement. closely collaborate with other teams. actively build strong relationships with customers. make sure that lean management principles are followed. build a strong succession plan. ensure that internal an...
We offer: we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. energizing and pioneering, this is also an environment that keeps you motivated. you’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. we have a competitive compensation and benefits package for full-time employees. our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. we value the diversity of our talent and will always strive to recruit the best person for the job. we’re proud of that and we see it as a genuine source of strength for building high performing teams. key responsibilities : owns all airfreight operations activities under file management for the customers under purview including: all file management activities post booking. documentation. system updates. operational finance. proactive communication with customer service in case of exceptions. support of customer service in customer query resolution and exception handling. we are looking for : bachelor’s degree in international business, industrial engineering, international trade or logistics. 5 years of...
Location: colombia or medellin (with cac regional scope) modality: hybrid, monday to friday 8:00am - 5:30pm languages: english (b2 or higher), spanish as a solution design engineer , you'll be at the center of our contract logistics operations across the cac region. based in colombia, you will design tailored warehousing and distribution solutions for national and international clients across various industries. this is a strategic and technical role that connects commercial, operations, implementation, and support functions (hsse, hr, it) to transform customer requirements into scalable logistics solutions. your focus will be on dry warehousing, with occasional exposure to last-mile distribution. what you’ll do: design & solution development create customized, data-driven logistics solutions (layout, storage, resources, technology). lead the design of warehouse layouts using autocad and 3d tools (sketchup, class). build financial models (excel) for cost estimation, p&l analysis, roi, and business cases. drive innovation and continuous improvement through solution pilots and process optimization. client engagement & proposal management collaborate directly with clients during rfqs, tenders, and commercial presentations. lead workshops, identify business needs, and articulate value-added logistics solutions. present technical and commercial proposals with a consultative approach. project management & implementation act as a central point of contact coordinating with internal stakeholders and external partners. oversee solution deployments from planning through ex...
Your responsibilities: ensure the delivery of a superior customer experience to our maersk customers. coach, develop, and build a high-performing team. proactively identify issues, mitigate them, and ensure quick resolution of raised issues. drive root cause analysis and develop action plans to address issues at their source. outline operational processes, regularly review, and improve them. collaborate closely with other teams. build strong relationships with customers. ensure adherence to lean management principles. develop a strong succession plan. monitor and meet internal and external kpis. present plans to improve productivity and efficiency. maintain a balanced workload across the team. participate actively in new account implementations. coach and lead team members. lead transformation and change management projects. ensure team compliance with standard processes, customer-specific sops/iops, and monitor kpis. onboard new team members. manage the team's skill matrix. build and maintain strong customer relationships, understanding their business needs and drivers. assist in resolving customer issues and engage relevant stakeholders for timely solutions. set clear objectives and guide the team to achieve targets and standards. contribute to profitable business and cost control. assist in new account implementation tasks, including sop mapping and system configuration. what we are looking for: at least 3 years of experience in a similar role with direct or indirect reports. customer service management experience in international transportation, logistics, or freight fo...
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