Customer success engineer – energy components americas support location: bogota, colombia model of work: hybrid please submit your cv/resumé in english. only resume submitted in english will be considered. about quorum software quorum software connects people and information across the energy value chain. twenty years ago, we built the first software for gas plant accountants. pipeline operators came next, followed by land administrators, pumpers, and planners. since , quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. the trusted source of decision-ready data for 1,+ companies, quorum software makes the essential connections that let us work better together in the connected energy workplace. for more information, visit quorumsoftware.com be a part of our legacy quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. from emerging companies to supermajors, throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. who we are looking for: are you excited by challenges?...
Overview this individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. the individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. the role requires extensive interactions with customers via written and verbal communications. responsibilities responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within sla timelines work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents participate in the configuration, enhancement, and testing phases associated with software changes implement and support of master data management solutions ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions ensure proper documentation of assigned incidents, including internal and external communications responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve respond to and resolve client incidents via jira, salesforce service cloud, email, telephone, webex, microsoft teams, with end-to-end responsibility ability to work effectively with global cross-functional teams responsible for periodic after hours on call supp...
Qa analyst i location: bogota, colombia model of work: hybrid please submit your cv/resumé in english.resumes ot submitted in english will not be considered. are you excited by challenges?do you enjoy working in a fast-paced, international and dynamic environment?then now is the time to join quorum software, a rapidly growing company and industry leader in oil & gas transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. from emerging companies to supermajors, throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. about quorum software quorum software connects people and information across the energy value chain. twenty years ago, we built the first software for gas plant accountants. pipeline operators came next, followed by land administrators, pumpers, and planners. since , quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. the trusted source of decision-ready data for 1,+ companies, quorum software makes the essential connections that let us wo...
Overview energy components global solutions is a product suite developed by quorum for the oil and gas industry. it monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world. quorum also offers industry standard for oil companies’ operations of personal transport, logistics and safety. job responsibilities lead technical l2 team for break-fix /cloud operation ensure incident response plans are executed per operations procedures coordinate and lead incident response teams to minimize downtime and impact on operations implement and manage cloud monitoring tools to proactively identify and address potential issues drive continuous improvements initiatives break-fix / cloud operation teammaintain detailed documentation of operational procedures, incident reports, and other relevant documentation. ensure that documentation is up-to-date and accessible to the team. integrate cloud operations with broader itsm processes for efficient service delivery. address and prioritize issues based on their impact on users and critical business functions.ensure team provides timely and accurate support on a daily basis and ensure that all individual and team kpis are met; alert any risks which would make it impossible to meet those kpiscollaborate with the cloud managers of product lines to streamline escalations between teams and regularly monitor the health of the escalations provide customer feedback to key stakeholders, and ensure feedback is communicated to the teamrecruit and t...
Overview this individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our reservoir engineering software applications. the individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. the role requires extensive interactions with customers via written and verbal communications. responsibilities analyzing and recreating of complex issues, triaging issues to provide detailed problem descriptions for coordinating with engineering working with clients on a daily basis to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary answer quick questions on system functionality and/or configuration understand the importance of customer relations and support processes work with various team members to resolve the issues reported create supporting documentation that clearly demonstrates that issue resolution and/or enhancement to be delivered solves the business problem reported complete administrative tasks required to track request through lifecycle curate knowledge base content participating in the configuration, enhancement, and testing phases associated with software development and implementation ensuring successful completion of personal and team deliverables and other duties as assigned. requirements bachelor degree in reservoir engineering, business or related disciplines that have ...
Overview we are looking for driven and enthusiastic people to work as a qa automation engineer ii for quorum. a qa automation engineer ii is expected to apply computer skills, analytical thinking to design, document, execute and report on quality testing of the company’s software. a basic understanding of the fundamental concepts of testing and how to construct tests that exercise all key application features is required. this position requires strong communication skills and the ability to work with a team in a fast-paced agile environment. various aspects of testing theory, test automation, and the quorum suite of products will be introduced by direct supervision. responsibilities estimate the effort required to complete tasks based on the design. formulate work breakdowns outlining the steps required to accomplish each assigned task. prepare and maintain documents, flow charts, test data, and diagrams as needed to describe the test’s intended functionality, the data flow, the logic used and any significant considerations made. participate in a scrum team and attend specification workshops to ensure all user stories have the requisite acceptance criteria, work as a member of a scrum team to define test plans, test cases, and test procedures to validate requirements against developed software. prepare test environments and test data. perform component, integration, system, and acceptance level testing. record and report failures and bugs to relevant team members; assist in prioritizing, investigating and correcting failures. review existing test procedures and test cases f...
Global benefits coordinator location: bogota, colombia model of work: hybrid please submit your cv/resumé in english. only resume submitted in english will be considered. are you excited by challenges?do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. responsibilities process administration of global employee benefits and savings programs such as group insurance, pension plans, short and long-term disability and wellness coordinate the transfer of data to benefit providers from payroll/hris when available. support benefit applications, changes and terminations to insurance carriers for processing. coordinate the disability programs with third parties in us and canada coordinate invoice management within benefits by processing monthly and yearly invoices, reconciliation of invoice data and charges and invoice tr...
Overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional level of support to customers. an ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. the cse is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training. responsibilities technical & customer support troubleshooting issues over the phone and support portal. training of new users and consulting best practices. graduating new customer from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives. follows and contributes to processes and procedures in place to implement new customers. provide feedback to product & development group of customer requests for feature and product development. participate in quality assurance testing for new application releases and data import projects. tracking time, maintaining documented relationships, and identified risks in the company crm application. prioritizing support and development tasks and allocating time. performing actions necessary to retain customers. configuration of application interacting with land team members, outsourced developm...
Overview this individual will work as part of a team focused on providing strategic advice and developing solutions to complex business problems through the configuration, integration, testing and support of our business software applications. strong desire for continuous learning and growth of technical skills, problem solving skills and business acumen are key, since much of the work is done under client direction, the position could involve extensive user interaction and require great interpersonal skills. responsibilities develop client relationships, provide strategic advice and develop solutions to complex business problems through the configuration, integration, testing and support of their saas business software applications. work with clients on a daily basis to obtain business and technical specifications so a desire for continuous learning, problem solving skills and business acumen are key. involved in development, application installations, data conversions, enhancements, and testing phases associated with software development and implementation and ensure successful completion of personal and team deliverables. in addition, they will also be responsible for the project environment management, including software updates and managing security as well as training it personnel. and other duties as assigned. requirements bachelor’s degree 3+ years in a services delivery role with understanding of functional components of software implementation projects experience participating in the configuration, enhancement, and testing phases associated with software developme...
Overview this individual will work as part of a team focused on providing strategic advice and developing solutions to complex business problems through the configuration, integration, testing and support of our business software applications.consultants will participate in quorum’s new hire orientation training program which focuses on software technology and provides the necessary foundation and skills to start building a successful career. for this reason, you are not required or expected to have a technology or programming background. however, a strong desire for continuous learning and growth of technical skills, problem solving skills and business acumen are key, since much of the work is done under client direction, the position could involve extensive user interaction and require great interpersonal skills. responsibilities working with clients on a daily basis to obtain business and technical specifications to help implement next generation software solutions working in small project teams on established activities or as a part of larger projects participating in the configuration, enhancement, and testing phases associated with software development and implementation ensuring successful completion of personal and team deliverables working closely with our software engineering teams to integrate release software into client environments providing guidance and mentoring for less experienced consultants participating in company building exercises, such as recruiting or delivery of internal training courses and other duties as assigned. requirements bachelor degree i...
Overview this individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. the individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. the role requires extensive interactions with customers via written and verbal communications. responsibilities responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within sla timelines work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents participate in the configuration, enhancement, and testing phases associated with software changes implement and support of master data management solutions ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions ensure proper documentation of assigned incidents, including internal and external communications responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve respond to and resolve client incidents via jira, salesforce service cloud, email, telephone, webex, microsoft teams, with end-to-end responsibility ability to work effectively with global cross-functional teams responsible for periodic after hours on call supp...
Join to apply for the support consultant - midstream applications (hybrid work schedule) role at quorum software 5 hours ago be among the first 25 applicants join to apply for the support consultant - midstream applications (hybrid work schedule) role at quorum software support consultant (midstream applications) location: bogota, colombia work hours: 6:00am - 3:00pm central standard time model of work: hybrid please submit your cv/resumé in english. resumes not submitted in english will not be considered. are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. overview as a support consultant, you will join a highly effective global team known for delivering exceptional client support. this role is perfect for growth-focused individuals. you'll have the opportuni...
Business analyst ii (hybrid work schedule) join to apply for the business analyst ii (hybrid work schedule) role at quorum software business analyst ii (hybrid work schedule) 1 week ago be among the first 25 applicants join to apply for the business analyst ii (hybrid work schedule) role at quorum software model of work: hybrid please submit your cv/resumé in english. only resumes submitted in english will be considered. business analyst location: bogotá, colombia model of work: hybrid please submit your cv/resumé in english. only resumes submitted in english will be considered. are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. overview we are seeking a motivated and detail-oriented business analyst to join our team. the ideal c...
Qa analyst ll location: bogota, colombia model of work: hybrid are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment? then now is the time to join quorum software, a rapidly growing company and industry leader in oil & gas transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. from emerging companies to supermajors, throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. responsibilities prevent bugs and rework by setting quality expectations with developers, analyzing and clarifying requirements, and preparing test cases to drive confirmatory testing. collaborate with developers to ensure efficient delivery of working software. discover issues beyond confirmatory testing through exploratory testing, prioritizing product areas based on risks. perform manual regression testing of product releases, especially features not covered by automated tests. perform other duties as assigned. requirements strong team spirit, communication, and people skills. ability to work collaboratively and help others improve results. strong analytical thinking and learning mindset to understand busin...
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