Buscamos profesional en sistemas o afines funciones: administrar la plataforma de virtualización vmware. soporte al sistema operativo de máquinas virtuales windows 2016 y superior. soporte a sistema operativo linux red-hat, oracle-linux y olvm. propo...
Ibm bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the desarrollador back-end role at ibm ibm bogota, d. c. capital district, colombia join to apply for the desarrollador back-end role at ibm introduc...
Somos una empresa de desarrollo de software con presencia en colombia y estados unidos. ¡apasionados por lo que hacemos! si eres profesional: ingeniería de sistemas, ingeniería de software, ingeniería electrónica o carreras afines. conocimiento: -linux (debian, ubuntu server, centos, red hat) -microsoft windows server (2012/2016/2019), active directory, gpo, dns, dhcp, iis -vmware esxi, vsphere, hyper-v, proxmox. -nociones de docker para entornos mixtos. -vlans, switches, direccionamiento ip, firewall básico, wi-fi corporativa -soporte a infraestructura de isp o empresas en parques industriales. -instalación y mantenimiento de servidores físicos, ups, cabinas de almacenamiento, cableado estructurado, racks. -conocimientos prácticos de iso 27001, política de backups, continuidad del negocio. contrato: indefinido modalidad: presencial salario: 7.500.000 - 8.000.000el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: postgrado / especialización - 10 años de experiencia...
Descripción de la oferta rol: desarrollador/a java pythonrequisitos: profesional y/o estudiantes de ultimo semestre en el área de sistemas. con experiência superior a un (1) en desarrollo con java y python. conocimiento en bases de datos sql server. se ofrecen beneficios como: cursos, capacitaciones y certificaciones gratis con nuestros parners (ibm, microsoft, red hat, aws, oracle y sap). descuentos para medicina prepagada y medicina domiciliaria. auxilio académico. fondo de empleados. día libre por cumpleaños, día libre por graduación y día de chequeo medico. medio día libre por cumpleaños de hijos. condiciones laborales: lugar de trabajo: bogotá home office híbrido. tipo de contrato: a término indefinido. salario: a convenir de acuerdo a la experiência laboral. postularme ahora periferia it group es una compañía integral de soluciones tecnológicas con presencia y trayectoria en estados unidos, perú, méxico y colombia. con más de 10 años suministrando servicios de it, otorgamos ventajas competitivas, impulsamos negocios y generamos valor agregado a los proyectos de nuestros clientes, empresas reconocidas y sólidas en el mercado. en periferia it group encontrarás el espacio ideal para desarrollarte profesionalmente enfrentando nuevos y emocionantes retos cada día, apoyado en tecnologías innovadoras, partners reconocidos y un gran equipo dispuesto a respaldarte. ver todo >...
In this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. a career in ibm consulting is rooted by long-term relationships and close collaboration with clients across the globe. you'll work with visionaries across multiple industries to improve the hybrid cloud and ai journey for the most innovative and valuable companies in the world. your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the ibm portfolio; including software and red hat. curiosity and a constant quest for knowledge serve as the foundation to success in ibm consulting. in your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. in this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. our delivery centers offer our clients local...
In this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. a career in ibm consulting is rooted by long-term relationships and close collaboration with clients across the globe. you'll work with visionaries across multiple industries to improve the hybrid cloud and ai journey for the most innovative and valuable companies in the world. your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the ibm portfolio; including software and red hat. curiosity and a constant quest for knowledge serve as the foundation to success in ibm consulting. in your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. in this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. our delivery centers offer our clients l...
Reconocida multinacional requiere profesional ingeniero de infraestructura con experiencia mínimo 5 años en el rol manejo de openshift, como ingeniero de infraestructura, ayudarás a definir requisitos, diseñar y construir componentes de tecnología de centros de datos y realizar pruebas. se espera que seas un experto en la materia (sme), que colabores y gestiones al equipo para su rendimiento y que seas responsable de las decisiones del equipo. además, interactuarás con varios equipos y contribuirás a la toma de decisiones clave, además de proporcionar soluciones a los problemas de tu equipo inmediato y de varios equipos. se requiere un dominio avanzado de redhat openshift container. se recomiendan red hat 3scale api management, single sign on (sso) operations y container platform deployment automation con dominio avanzado. • diseñar e implementar soluciones de infraestructura escalables y confiables • colaborar con equipos multifuncionales para garantizar una ejecución fluida del proyecto • solucionar y resolver problemas de infraestructura • mantenerse actualizado con las últimas tendencias y tecnologías de la industria • contribuir a iniciativas de mejora de procesos condiciones del cargo: contrato obra labor se realiza por 12 meses y pasan con posibilidad a accenture con contrato indefinido horario lunes a viernes 9 a 18hs (hora mex gmt-6) remoto salario: 17.000.000 con todas las prestaciones sociales seguro de vida (panamerican life). ? planes vacacionales (convenio aviatur) ? descuentos educativos (técnicos, profesionales y de idiomas) ? alianzas financieras (créditos ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
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