En scotiabank te ofrecemos oportunidades profesionales para expandir tu crecimiento profesional actualmente buscamos nuestro próximo asesor de experiencia al cliente en español (contact center). contrato obra labor. contribuir al éxito general de la ...
Requisition id: 228092 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. propósito el scotiahelps advisor, front end tiene la f...
**requisition id**: 32394 our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. el oficial de cobranzas, centro de contacto, es responsable de maximizar la recuperación de cobros en productos de créditos asignados y a la vez minimizar los costos de cobranza. el titular del puesto lleva a cabo actividades y seguimiento oportuno y eficaz de la cobranza para productos de crédito asignados en varias fases de pagos atrasados. se espera que el titular del puesto gestione llamadas de salida y de entrada para múltiples países, apegándose a la metodología establecida llevando a cabo una recuperación oportuna. el titular del puesto deberá reducir los índices de morosidad a través de una gestión eficaz, persuadiendo al cliente hacia una solución y ofreciendo soluciones de esquemas de pago adecuadas. deberán utilizar todos los recursos y puntos de venta disponibles y deberán emplear continuamente métodos de búsqueda extensivos buscando datos adicionales de los clientes, a través de la familia o referencias, apegándose a las políticas existentes. el titular del puesto deberá utilizar mucha creatividad y perseverancia en la gestión de cuentas problemáticas para obtener la cooperación del cliente, previniendo la categoría sin devengo de intereses o cancelación en libros y protegiendo el interés del banco. el titular del puesto es responsable de establecer, negociar y cumplir las metas u objetivos específicos que tendrán como resultado alcanzar altos níveles de productivida...
Position: cybersecurity analyst , security platforms engineering - onboarding and delivery purpose contributes to the overall success of the onboarding and delivery team in thesecurity platforms engineering department in canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities · champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. · work collaboratively within a team of security professionals and across the organization in matters of security, logging, and custody of security events and troubleshooting. · respond to incidents; resolve, triage, or escalate as appropriate to meet and exceed sla metrics. · support and maintain key production systems, ensuring 7/24 availability. · document and keeping comprehensive records of log sources, configurations, analysis procedures, troubleshooting and incident reports. · provide input to management reporting including executive summaries, condition status reporting, statistics, and action item tracking. · knowledge of various operating systems such as (linux, windows, aix, as400 and so on) · familiarity with the specific cloud platforms the organization uses (e.g., google cloud, aws, azure,) and their logging and monitoring services. · understanding of network protocols and the ability to analyze network...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose cca technology – retail digital engineering team is seeking a senior full stack developer who is proficient in both - react js and node js, to help design, develop and implement cloud-based application/s for customers in the caribbean region. this developer will be working with a team of developers in toronto, dominican republic, chile to implement the solution. the successful candidate will have the opportunity to be extended for further projects, based on needs. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - design, develop, and implement cloud-based applications, using in-demand languages and technologies (e.g. react js, node js). - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operatio...
Requisition id: 224302 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **purpose** **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge - assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity er issues), answering directly or escalating to appropriate parties for resolution - acts in an advisory role by providing end-user support for those interacting with hr systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible - ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps - ensures proper usage of knowledge management and case management systems to effectively respond to,document and monitor inquiries - seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to hr experience managers and senior manager, ghr operations. - common responsibilities begin when employees initiate contact with employee services and ends when inquiry is resolved or case is created for another group to action - understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions - actively pursues effective an...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the cca insurance technology team in canada & colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities - iteratively design, develop, test, deploy, maintain, and enhance high quality software solutions • create robust, resilient, high volume applications that are highly scalable and extensible • participate on an ongoing, active, and concurrent basis as technical consultant, informing design, development, coding, testing, and debugging of new / packaged solutions or significant enhancements to existing applications to deliver the best possible application performance • contribute clear and maintainable code to a shared codebase • ability to design, prototype, and strategize solutions to propose to the team / product owner/ business sponsor to drive improved technology solutions that support business strategy • participate in estimating, tasking, status, and stand-up meetings in agile work ceremonies • se...
Requisition id: 229620 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_ purpose_** contributes to the overall success of the _global human resources technology_ / solution architecture & engineering in colombia and canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities**: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - collaborate with business stakeholders and technical teams to gather requirements and deliver solutions. - ensure data accuracy, performance, and compliance with governance standards. - participate in the implementation of new systems or enhancements by running required conversion programs, performing shakedown testing of the production environments, preparing the change control release documentation and running the parallel test cycles. - keep current on rapidly changing technological trends, self-teach new technologies and maintain a broad understanding of the division's business and technology strategies. - understand how the bank’s risk appetite and risk culture should be considered...
**id de la solicitud**: 229732 **programa de referido de empleados - probable pago**: $0,00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs **purpose** contributes to the overall success of the global finance in global procurement services ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities** - provide frontline support for all complex user requests and issues related to procurement technology (ex. smartbuy). log, review and resolve l1 and l2 support issues related to procurement technology interact with employees and suppliers for p2p platform onboarding, catalogue set-up and maintenance, invoice processing guidance, p2p procurement as approver (hst, self-assess, booking hold) activities and purchase request guidance following sops and work instructions interact verbally and in writing with sourcing managers, suppliers, and occasionally evaluators to provide support before, or during an rfx (rfi, rfp, rfq) or e-auction perform rfx/e-auction event set-up, general support, training, evaluation and awarding activities maintain and implement rfx templates, following direction from the process & technology team prepare or update training materials. - operate the bank’s issue ticket management system to log, review and resolve complex level 1 and 2 support issues related to...
**id de la solicitud**: 23310 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. dominar y poseer la información necesaria sobre las características y productos con los que cuenta la institución, así como el manejo de los sistemas y diferentes aplicativos con el cual podrá obtener información relevante para asesorar a los clientes de forma correcta y promover cambios a los procesos existentes que permitan una mayor eficiencia en el servicio hacia los clientes externos (resuelve al primer contacto). responsabilidades principales servicio vip: atender y asesorar a los clientes vip (clientes de alto valor financiero) de la institución que se comunican telefónicamente. mantener los níveles de servicio establecidos para los clientes vip. pyme: atender y asesorar a los clientes empresariales, banca electrónica y pyme, sobre el manejo de los productos propios del segmento, brindando asesoría efectiva y atención personalizada a cada una de las solicitudes de nuestros clientes, resolviendo en una sola llamada y permaneciendo en constante actualización acerca de los productos que se ofrecen. bilingüe español / ingles - proporcionar una experiência de servicio profesional, amable, positivo y de calidad a clientes internos y externos satisfaciendo sus necesidades y construyendo relaciones sólidas y rentables. - atender y asesorar a los clientes de la institución que se comunican telefónicamente, escuch...
**id de la solicitud**: 229464 we are looking for a financial analyst - treasury to provide support treasury activities including bank´s relations, forex negotiation, cash flow projections and cash management. he /she will be responsible for research, analyze, build models and track financial data of the different business units as well the overall company. **responsibilities** - support fx operations, including developing fx negotiations, filling regulatory forms, making payments to foreign partners, track usd movements and support any other fx activity. keep track on the ar and follow ups. - support bank transactional portal: set up users, permits, limits and be key contact to the bank´s support for any requirement - support credit card opertions: request credit cards for new employees, manage limits, ensure policy is applied and be key contact for any credit card requirement - control and tracking of accounts transactions - support treasury payments activities, including issuing checks, supporting payment (incl. tax payments), chamber of commerce regulatory requirements, opening and closing accounts, - support cash management activities, including budget tracking, treasury plan, treasury report - create account receivable reports and follow up with business partners - ad-hoc project requested by the department **requirements**: - proven working experience as a finance analyst (treasury is a plus) - experience dealing with banks - hands on experience with statistical analysis and statistical packages - outstanding presentation, reporting and communicati...
Requisition id: 223528 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. position**:fullstack software engineer specialist** **_purpose:_** **must have skills**: 1) react (front-end) 3 to 5+ years of hands-on experience 2) node.js (backend for front-end layer) 3 to 5+ years of hands on experience 3) html, css, typescript 3 to 5+ years of hands on experience **nice to have skills**: - experience with accessibility (implement accessibility related functions onto app - code, etc.) 3 to 5+ years of hands on experience - prior fi / scotiabank experience preferred (digital) - agile/scrum - fi/banking experience **soft skills**: - hit the ground running - strong communication skills (written & verbal), interacting with product, design and back-end teams - self-starter that actively engages issues seeking resolution, ability to meet dynamic changes on prioritization **education**: - bachelor’s degree or equivalent in computer science - working conditions_ - work in a standard office-based environment; non-standard hours are a common occurrence. **#colgbs** location(s): colombia : bogota : bogota scotiatech is a business unit within scotiagbs, a scotiabank group company located in bogota, colombia. the scotiatech hub was created to support different technology systems and processes of the bank. we off...
1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. requisition id: 224507 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for providing a consistent and timely approach for workforce security screening (wss) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. this role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - initiate ongoing screening for active workers as required. - collaborates with key stakeholders throughout the workforce security screening process. - assesses and interprets the level of complexity of wss files that require adjudication (tier i, ii, and iii), escalates as required. - conducts tier i review (identify discrepancies and errors) and adjudication (fte and contingent workers as required). - monitor, track and report on wss activities and kpis to identify trends and program improvement opportunities. - training new team members on processes and procedures. continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. - ensures proper usage of knowledge management and case ma...
Requisition id: 225742 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for leading an employee services team, ensuring the effective and efficient response to hr-related inquiries from internal and external, including employees, dependents, retirees, candidates, contingent workers, third party vendors, etc. this role is responsible for acting in a people manager capacity to individuals in their team and managing inquiries that are either complex or escalated. accountabilities leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader bank relationships, systems and knowledge. ensures the team's operational goals, service standards and annual objectives are met. this includes ensuring the team operates within service level standards and services delivered are aligned to global hr's strategies and provide scotiabank employees with an exceptional employee experience during each interaction. provides guidance to employee services consultants on the proper usage of the knowledge management and case management systems, and drive effective and efficient responses to inquiries from employees, dependents, retirees, candidates and vendors regarding hr policies and procedures. develops and holds self and team accountable to meet objectives aligned to unit’s goals and kpis, prioritizing workload and re-aligning resources as required in order to optimize results and throughput coaches employee services consultants in assessing the level of c...
Id de la solicitud: 229662 gracias por tu interés en scotiatech, el nuevo e innovador centro tecnológico de scotiabank en bogotá. Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño. purpose the scrummaster is responsible for driving team effectiveness by identifying and removing impediments, supporting the team, and encouraging practices in accordance with agile principles. the scrum master is empowered to introduce better ways to boost team productivity. they lead the team by embodying agile values, facilitating ceremonies, and supporting a culture of continuous improvement and shared practices. the incumbent will be actively involved in the development and maintenance of a high-performing, self-organizing team. requirements: professional in computer engineering, business, information science, or another related field preferred 5 - 8 years of experience in it (highly desirable). b2+ english level more than 3 years of experience in people management and/or leadership of large cross-functional/cross-regional teams on major organizational projects, preferably in an agile work environment (must). project management experience with a strong understanding of agile project management principles and practices along with work experience as a scrum master on a recent project/initiative. have the scrummaster certification (csm) (must have). excellent oral and written communication skills and proven ...
Requisition id: 227146 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose contributes to the overall success of the hr services operations team in canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensure all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. • process position, job and employee data changes in hr systems throughout the employee lifecycle events • ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms • respond to inquiries pertaining to position management and employee lifecycle events and answering escalated issues from different stakeholders • understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. ...
Requisition id: 224871 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements. this team will also answer escalated questions where appropriate. accountabilities champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge enters/processes employee and/or job data changes in hr systems throughout the employee lifecycle events ensures data accuracy and integrity of employee records through established internal control mechanisms responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements, employment letter, etc) and answering escalated issues from different stakeholders runs regular daily/weekly reports to assess performance against standard procedures and service level agreements (sla’s) seeks opportunities to improve operational effectiveness, and propose recommendations to managers, employee lifecycle and senior managers, employee lifecycle understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions actively pursues effective and efficient ...
Requisition id: 228478 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose global banking and markets engineering (gbme) is the fast-moving, award-winning technology engine that powers scotiabank’s corporate, investment banking and capital markets businesses. gbme is searching for software engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms. the successful candidate will have a strong technical and engineering mindset. you will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within gbme . accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. work closely with end users, and business teams to understand business needs, conduct gap analysis and requirements assessments as needed partner with architecture on the design and integration deliver and enhance new and current solutions and applications be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing production quality code, and implementation design, deliver and implement a database schema design test sets and automate where possible, in...
Requisition id: 219488 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose contributes to the overall success of the information technology & solutions (it&s) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, and supporting applications software that is delivered on time and within budget. makes recommendations towards the development of new code or reuse of existing code. responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations. provides guidance and training to less experienced analysts and programmers. understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and ...
Requisition id: 224852 employee referral program – potential reward: $0.00 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for providing a consistent and timely approach for workforce security screening (wss) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. this role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. initiate ongoing screening for active workers as required. collaborates with key stakeholders throughout the workforce security screening process. assesses and interprets the level of complexity of wss files that require adjudication (tier i, ii, and iii), escalates as required. conducts tier i review (identify discrepancies and errors) and adjudication (fte and contingent workers as required). monitor, track and report on wss activities and kpis to identify trends and program improvement opportunities. training new team members on processes and procedures. continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor wss activities. determines and communicates start dates as req...
Requisition id: 217636 join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. |...
Requisition id: 225636 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the dataops engineer is responsible for building, maintaining, and optimizing scalable and reliable data pipelines and infrastructure in a cloud environment, under the guidance of the senior dataops engineer. this role collaborates with a global team of dataops engineers and cross-functional stakeholders to ensure high-quality data products and services that support the organization’s data-driven goals. by implementing dataops best practices and leveraging cloud technologies, the dataops engineer contributes to efficient data workflows, operational reliability, and seamless delivery across multiple countries. accountabilities • data pipeline development and maintenance: - design, develop, and maintain cloud-based data pipelines using platforms such as azure, gcp or aws (e.g., dataflow, bigquery, gcs, s3, lambda functions, cloud functions, composer). - implement automated data workflows, including etl processes, data quality checks, and orchestration using tools like python, spark, airflow or cloud composer. - ensure pipelines meet performance and reliability targets (e.g., 99.5% uptime, <1% error rate) as defined by slas. • cloud infrastructure support: - deploy and manage cloud data infrastructure components, ensuring scalability, secur...
Requisition id: 224302 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose responsible for responding to and providing support and coaching for hr solutions inquiries (email, on demand andtelephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. this role provides support to employees globally in line with global standard operating procedures (including escalation), desktop procedures and service level agreements(slas). accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge • provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, contingent workers, third party vendors, etc. regarding hr policies and procedures • assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity er issues), answering directly or escalating to appropriate parties for resolution • acts in an advisory role by providing end-user support for those interacting with hr systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible • ensures positive and consistent experiences by striving for excellence in understanding cli...
Requisition id: 219873 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose leads and oversees global kyc in colombia and the countries we support globally, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. accountabilities leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader bank relationships, systems and knowledge. refresh data and documentation for existing clients on an ongoing basis per periodic reviews cycle in accordance with firm’s policies, standards and procedures support kyc/aml, facilitating the refresh of global clients in an efficient, compliant, and client-centric manner interacting with bankers and relationship managers to obtain required information conduct follow up with internal partners to ensure timely actions on those cases that require their input update firm systems and databases with information / documentation obtained from clients handle inquiries and ad hoc requests from internal clients including compliance where required produce high quality error free work independently on a timely basis with at expected throughput rates ability to handle volume spikes and prioritize work including ad-hoc requests and projects to meet business demands in a timely manner understand and keep abreast with regulatory/ tax requirements for clients in kyc identify potential areas of improvement and respond to change e.g. r...
Requisition id: 171677 we are committed to investing in our employees and helping you continue your career at gsglobales. bilingual customer care advisor – canadian banking propósito contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. el agente de servicio al cliente ofrece un servicio de calidad a los clientes internos y externos mediante la entrega de una resolución rápida, precisa y profesional a consultas por teléfono, en línea y por escrito a través del uso efectivo del modelo de experiencia del cliente. la resolución incluye la culminación precisa de todas las actividades y operaciones requeridas. el agente de servicio al cliente es responsable de la profundización de la relación con el cliente mediante la identificación y discusión de la correspondencia adecuada entre las necesidades de los clientes y los productos y servicios disponibles. el titular será medido por los objetivos establecidos. prácticas de ventas proseguir activamente las operaciones eficaces y eficientes de sus áreas respectivas, asegurándose de que los mecanismos de control diario del negocio sean suficientes, se asimilen y sean eficaces para cumplir las obligaciones con respecto al riesgo operacional, el riesgo de cumplimiento normativo, el riesgo de lavado de dinero y financiamiento del terrorismo y el riesgo de conducta, por ejemplo, per...
Requisition id: 225354 employee referral program – potential reward: $0.00 we are committed to investing in our employees and helping you continue your career at scotiabank. puesto: it support analyst / it - vicepresidencia de operaciones / scotiagbs bogotá, colombia propósito brindar un soporte técnico básico y especializado para incidentes y requerimientos tecnológicos relacionados con las unidades de negocio y departamentos de gbs colombia de forma reactiva, preventiva, proactiva y predictiva. contribuir con el logro de los objetivos tanto del departamento de it como de la vicepresidencia de operaciones y de gbs colombia, a través de la ejecución de las actividades asignadas al rol y a las responsabilidades. proporcionar a todos los usuarios el más alto nivel de fiabilidad y disponibilidad de los recursos tecnológicos relacionados con equipos de computación, equipos telefónicos, dispositivos periféricos de hardware, equipos de audio/video, infraestructura de redes, servidores, así mismo las aplicaciones y el software. responsabilidades gestionar las tecnologías de la información, que incluyen y no se limitan a las plataformas de tecnología, sistemas de información, software corporativo, infraestructura de comunicaciones, canales de datos, canales de voz y equipos de cómputo, asegurando su disponibilidad y soporte. proporcionar soporte técnico relacionado con incidentes de hardware de computadores y equipos tecnológicos como computadoras, impresoras, periféricos, salas de conferencias, equipos móviles, y demás dispositivos de tecnología. proporcionar soporte técnic...
We are committed to investing in our employees and helping you continue your career at scotiagbs the payroll analyst is responsible for supporting the canadian payroll operations team with daily payroll functions including assisting the team with the bi-weekly payroll process, management of employee inquiries, preparation of roes, and tax forms and various projects. in addition, provide support with an eagerness to learn and be challenged. accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge • support the day-to-day payroll activities within the payroll operations team including preparation and processing of the biweekly payroll, the preparation of roes and tax forms using the sap payroll system • assist with payroll-related investigations escalated through the hr service – case management syste. • assists with year-end payroll activities (t4’s, rl1’s, reconciliations and filings) – on an as needed basis • lead the active claims process through exection of reports, audits and employee email communication • assits with year-end activities and processes such as auditing tax slips, and working with hr partners to ensure a successful year-end closing • ensures the processing and completion of all payroll data are in compliance with the bank’s policies and procedures, and regulatory requirements • understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions • leads by example by being a champion in pega case management, deli...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity an...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity an...
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