At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a **technical support lead** to join one of our **clients**' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. **responsibilities**: **deep troubleshooting & debugging** - diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools - reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity **end-to-end ticket ownership** - manage support tickets from first report through confirmed resolution - provide accurate root cause analysis and timely follow-up - translate technical findings into clear, actionable guidance for customers and tier 1 support **documentation & process design** - create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation - maintain a structured, searchable, and up-to-date knowledge base **communication & collaboration** - act as the primary technical point of contact for escalated issues - work directly with third-party engineering teams to expedite fixes with clear context and ownership **quality metrics & continuous improvement** - monitor support kpis such as csat, first-contact resolution, and sla compliance - lead post-mortems on critical or escalated issues and implement preventive improvements - 5+ years of hands-on experience in technical support or field engine...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a internal auditor / jira productivity analyst to join one of our **clients**' teams. if you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. **responsibilities**: - analyze engineering time logs vs jira velocity (story points per sprint) - track effort vs delivery: compare logged hours (timing, gitlab, jira) with actual output - identify delivery bottlenecks per team / per product - produce weekly reports: underperformance, overengineering, velocity gaps - assist cto, chief of staff, and head of ai in decision-making using live productivity data - maintain dashboards and alerts for performance anomalies - investigate incident logs and link root causes to engineering workflows - 3-5 years in data analytics, bi, or engineering performance roles - experience with jira, gitlab, confluence, time-tracking (timing, harvest, etc.) - strong sql, looker/power bi/tableau - background in saas, agile teams, or tech finance/fp&a; is a strong plus - precision mindset — this is an audit function, not interpretation...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a head of solution engineering to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. responsibilities : lead, mentor, and develop a high-performing team of solution engineers . provide technical leadership throughout all stages of client engagement: pre-sales, solution architecture, and implementation. act as a key technical consultant throughout the sales cycle: clearly and convincingly present product capabilities and business value to prospective clients. work closely with sales, product management, and development teams to design and deliver optimal client solutions. oversee the integration and implementation of solutions for clients, ensuring smooth and timely deployment. take into account all aspects when developing solutions: liquidity flows, execution models, risk parameters, and infrastructure compatibility. create and maintain up-to-date documentation, technical guides, and training materials for clients and internal teams. actively identify customer needs and suggest improvements based on feedback and market trends. define and monitor key performance indicators (kpis) to assess team productivity and customer satisfaction levels. represent the company in technical meetings with external stakeholders, maintaining high standards of professionalism and technical expertise. extensive technical experience in financial technology , trading platf...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software systems strong skills in debuggi...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a software engineering manager to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. about the client our client is the leading pet registration platform across north america, partnering with over 250 jurisdictions. their mission-driven technology consolidates pet information into a single system and offers a suite of services for pet owners, community members, and shelters. these include registration, lost pet alert systems, an ai-powered pet tracker, and an upcoming mobile app dedicated to pet parenting—all aimed at ensuring pets have safe, happy homes. their impact is measurable: more than 6 million pets enter shelters annually, but only 10% return home. the platform’s tools and resources are designed to change this. job description: the platform features an intuitive online licensing system, branded web experience, real-time reporting, fulfilment, customer service, and pet-owner services. this role will focus on enhancing the pet owner experience, leading the effort to redesign and implement the client’s design framework across a modern front-end architecture. the engineering manager will lead a blended team of internal and third-party engineers, collaborating closely with product and design to deliver user-centric, accessible, and high-performing features. this role reports to the director of software engineering and will work closely with cross-f...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a internal auditor / jira productivity analyst to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. responsibilities : ● analyze engineering time logs vs jira velocity (story points per sprint) ● track effort vs delivery: compare logged hours (timing, gitlab, jira) with actual output ● identify delivery bottlenecks per team / per product ● produce weekly reports: underperformance, overengineering, velocity gaps ● assist cto, chief of staff, and head of ai in decision-making using live productivity data ● maintain dashboards and alerts for performance anomalies ● investigate incident logs and link root causes to engineering workflows ● 3–5 years in data analytics, bi, or engineering performance roles ● experience with jira, gitlab, confluence, time-tracking (timing, harvest, etc.) ● strong sql, looker/power bi/tableau ● background in saas, agile teams, or tech finance/fp&a is a strong plus ● precision mindset — this is an audit function, not interpretation...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a conversion and retention agents to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. job title: conversion & retention agent locations: anywhere about the role: we’re seeking dynamic conversion and retention agents to join a fast-paced, high-energy sales environment in the capital market and igaming sectors. your mission? turn leads into clients and keep them engaged and trading. responsibilities: engage new leads, convert them into active clients maintain strong relationships with existing clients upsell and cross-sell financial products or services provide high-level client support to boost retention meet and exceed kpis in a performance-driven setting native or fluent in english + one of the following: spanish, german, dutch, french, italian, portuguese, etc. 1–2+ years’ experience in conversion/retention excellent communication & negotiation skills results-driven, motivated by performance and bonuses ability to work under pressure in a target-driven team why join: competitive base salary + generous commissions international, multicultural work environment opportunity to grow within a leading industry relocation assistance may be provided...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a sales development representative (sdr) to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. key expectations: reach out to clients’ prospects on their behalf via personalized outreach methodologies and techniques using email and linkedin. identify potential clients in the startup ecosystem, product companies, and businesses needing custom software solutions. proactive attitude towards new campaign ideas. responsibilities : develop and execute a strategic lead generation plan involving a custom approach to prospects. write b2b messaging for custom outreach campaigns sent via email and linkedin. schedule semi-automated, semi-manual email send-outs. handle responses: work with objections, schedule appointments, and follow up with prospects. build long-term, trusting relationships with prospects. proactively seek new business opportunities in the market. set up meetings or calls between (prospective) clients and the business development manager. report weekly sales metrics and performance goals to the sales team and management. use automation tools (snov.io, mixmax, etc.) to launch massive outreach campaigns 2 years of experience as an sdr or in a similar client-facing role. advanced level of english (b2-c1). experienced in using sales tools, g-suite services, and various crm systems. analytical mindset with the ability to interpret data and make data-dri...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a bilingual business analyst to join one of our clients ' teams. if you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. location: remote (must be available during eastern time business hours) industry: insurance / insurtech type: full-time language requirements: bilingual – english & spanish responsibilities collaborate with clients and tech teams to analyze business problems and propose solutions plan and design simple to moderately complex business processes and system modifications gather, analyze, and document business requirements create test case scenarios and support business application testing draft user stories and business requirements documentation support qa, uat, and release phases of projects contribute to time estimations and procedural documentation aid in understanding technical aspects of mobile/web apps mentor other analysts and oversee their work as needed degree in business, it, or a related field experience in the insurance industry is required (health insurance or insurtech preferred) certification in health insurance (ins/loma/iii) is a plus strong knowledge of agile methodologies and tools (scrum, epics, sprints) solid business analysis skills: facilitation, process mapping, uat, requirements gathering excellent time management and communication skills familiarity with system functionality, data integration, and process documentation technical writing exper...
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