Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their cust...
Senior data scientist. machine learning unifycx is seeking an exceptional senior data scientist – machine learning to develop our next-generation omnichannel cx delivery and process automation platform, lightbird. what will you do? as a senior data s...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsib...
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at unifycx that values collaboration, creativity, and diversity and puts people at the core of everything we do. our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. with a presence across the united states, india, the philippines, the dominican republic, jamaica, honduras, and colombia, unifycx offers opportunities to work in dynamic markets around the world. no matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. our foundation: glowtouch & collective solution unifycx is born from the integration of glowtouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of collective solution, known for its customized service solutions. explore opportunities ready to join us? check out our current openings below. u.s., colombia, dominican republic, honduras, jamaica, and philippines opportunities #j-18808-ljbffr...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, columbia. come be one of the pioneers at our newest location! pay: 2.7 mil cop monthly shifts: this program runs from 8:00 am to 8:00 pm and shifts are assigned within this timeframe.training: m-f 4 weeks production training hours: m-f timeframe: 8am to 8pm after training all agents begin their assigned production schedule within the 8:00am to 8:00pm hours of operation. what will you do? · responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. · obtain specific information from a traffic citation and input it into the computer system. · obtain specific information regarding a member’s past driving record and enter it into the computer system. · providing instructions and requirements to members. · relay laws and procedures members must follow for a traffic citation to be handled accordingly. · instruct members of any paperwork needed to work the case and input these instructions into the computer system. · complete various forms of paperwork including membership changes and request for driving records. · precisely note member files in the computer system. · perform other duties as assigned by team lead as needed. · maintain proper records of attendance in the system and adhere to schedule shift. who are you? · you have a high school diploma. · 2+ years custo...
Join to apply for the analytics engineer role at unifycx. as an analytics engineer, you will bridge the gap between data analysis and data engineering. you will be responsible for transforming raw data into clean, reliable data sets, building robust ...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript ...
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