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Press tab to move to skip to content link select how often (in days) to receive an alert: title: fullstack software engineer specialist requisition id: 223528 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in b...
**requisition id**: 32394 our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. el oficial de cobranzas, centro de contacto, es responsable de maximizar la recuperación de cobros en productos de créditos asignados y a la vez minimizar los costos de cobranza. el titular del puesto lleva a cabo actividades y seguimiento oportuno y eficaz de la cobranza para productos de crédito asignados en varias fases de pagos atrasados. se espera que el titular del puesto gestione llamadas de salida y de entrada para múltiples países, apegándose a la metodología establecida llevando a cabo una recuperación oportuna. el titular del puesto deberá reducir los índices de morosidad a través de una gestión eficaz, persuadiendo al cliente hacia una solución y ofreciendo soluciones de esquemas de pago adecuadas. deberán utilizar todos los recursos y puntos de venta disponibles y deberán emplear continuamente métodos de búsqueda extensivos buscando datos adicionales de los clientes, a través de la familia o referencias, apegándose a las políticas existentes. el titular del puesto deberá utilizar mucha creatividad y perseverancia en la gestión de cuentas problemáticas para obtener la cooperación del cliente, previniendo la categoría sin devengo de intereses o cancelación en libros y protegiendo el interés del banco. el titular del puesto es responsable de establecer, negociar y cumplir las metas u objetivos específicos que tendrán como resultado alcanzar altos níveles de productivida...
**requisition id**: 143945 **cost centre**: contact centre charges from colombia **employee referral program - potential reward**: $2,323,640.00 we are committed to investing in our employees and helping you continue your career at scotiagbs location(s): colombia : bogota : bogota scotiagbs is a scotiabank group company located in bogota, colombia created to support different processes of the bank and the development and execution of its global services. we offer an inclusive, positive work environment, and competitive benefits....
Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología y operaciones, capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. **responsabilidades del rol**: - gestionar y dar seguimiento a las cuentas por cobrar asignadas, identificando y resolviendo cualquier problema o discrepancia en los pagos. - reconciliar las cuentas individuales de los clientes asegurando igualdad de saldos entre nuestros erps y la contabilidad. - aplicación de pagos en ar vs bancos manteniendo un control proactivo de saldos pendientes, cumpliendo con las normativas vigentes. - documentar los casos de clientes que requieren order release con pd 1 y o excedente cumpliendo con los requerimientos de doa corporativo. - investigar y resolver consultas de los clientes sobre facturas o estados de cuenta, proporcionando un excelente servicio al cliente. - mantener registros precisos de las transacciones financieras y actualizar la base de datos de cuentas por cobrar. - colaborar con otros departamentos, como ventas y servicio al cliente, para abordar cualquier problema relacionado con los pagos. **¿qué necesitas para postularte?** - profesional en carreras administrativas y o contables. - experiência previa en la gestión de cuentas por cobrar o un rol similar. - conocimientos sólidos de software de contabilidad y sistemas de gestión de cuentas por cobrar (sap, qad, sap by desin). - excel avanzado y deseable conocimiento en power bi. - manejo de platafor...
**id de la solicitud**: 209360 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en gsglobales. **propósito** quien ocupe esta posición forma parte del equipo de gestión de credenciales de acceso, responsable de ejecutar el proceso de gestión de credenciales de acceso a todos las plataformas tecnológicas utilizadas en gbs colombia, tanto en lo referente a las credenciales básicas requeridas para la conexión de los usuarios a la red corporativa de scotiabank como de las credenciales de aplicaciones de negocio usadas en las unidades de servicio y áreas de soporte de gbs colombia, asegurando el cumplimiento de los procedimientos establecidos y de los níveles de servicio acordados. contribuir con el logro de los objetivos tanto del departamento de it como de la vicepresidencia de operaciones y de gbs colombia, a través de la ejecución de las actividades asignadas al rol y el cumplimiento de sus responsabilidades. proporcionar a todos los usuarios de gbs colombia el más alto nível de servicio, siempre buscando que los procesos de asignación inicial, mantenimiento y retiro de las credenciales de acceso cumplan con los estándares y lineamientos globales de seguridad y con la oportunidad requerida por los clientes. **responsabilidades** - formar parte del equipo responsable de ejecutar centralizadamente el proceso de gestión de accesos a la plataforma tecnológica de scotiabank y a todas las aplicaciones y sistemas de información utilizados en las diferentes unidades de servicio y áreas de soporte de gbs colombia. ...
**requisition id**: 216871 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** contributes to the overall success of scotiabank’s global technology services (gts) - infrastructure operations l2 unix team globally ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. ensures all activities conducted to comply with governing regulations, internal policies, and procedures. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - multi-tasking and prioritizing work to meet deadlines in a large complex environment with over 3000 servers - you will work on automation using ansible and scripting capabilities to complete day to day unix tasks - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. - champions a high-performance environment and contributes to an inclusive work environment. **dimensions** - number of employees - team size 22 - countries support global environment - financial dime...
**requisition id**: 209567 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the **global human resource technology** ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - participate in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support. - provide business support to all units globally, including new and existing product and deal structuring, ad hoc queries and mis, user training, and assisting with the design and implementation of systems enhancements. this is made more challenging due to differences in time zones and the variation in the business lines. the incumbent is responsible for ensuring that management is kept informed, and that problems and issues are escalated appropriately. - continually acquire and enhance knowledge of the division's business strategies and policies, risk management pr...
**id de la solicitud**: 23310 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. dominar y poseer la información necesaria sobre las características y productos con los que cuenta la institución, así como el manejo de los sistemas y diferentes aplicativos con el cual podrá obtener información relevante para asesorar a los clientes de forma correcta y promover cambios a los procesos existentes que permitan una mayor eficiencia en el servicio hacia los clientes externos (resuelve al primer contacto). responsabilidades principales servicio vip: atender y asesorar a los clientes vip (clientes de alto valor financiero) de la institución que se comunican telefónicamente. mantener los níveles de servicio establecidos para los clientes vip. pyme: atender y asesorar a los clientes empresariales, banca electrónica y pyme, sobre el manejo de los productos propios del segmento, brindando asesoría efectiva y atención personalizada a cada una de las solicitudes de nuestros clientes, resolviendo en una sola llamada y permaneciendo en constante actualización acerca de los productos que se ofrecen. bilingüe español / ingles - proporcionar una experiência de servicio profesional, amable, positivo y de calidad a clientes internos y externos satisfaciendo sus necesidades y construyendo relaciones sólidas y rentables. - atender y asesorar a los clientes de la institución que se comunican telefónicamente...
**requisition id**: 216339 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** we are looking for creative, self-starting, results-oriented, highly motivated individual with attention to details and excellent problem-solving skills. the incumbent need to be able to multi-task and work in a fast paced and agile environment. **_ accountabilities _**: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - understanding datadog, splunk, dynatrace, jenkins, kubernetes, cloud-based deployment - knowledge preferred. - support the development, delivery, and continuous improvement of complex analytics solutions - to ensure high quality, depth of analysis, and clear communication of insightful result. - ability to manage multiple competing priorities and thrive in an agile environment. - comfort and curiosity when working on data of financial products. - understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. - champions a high-performance environment and contributes to an inclusive work environment. ...
**id de la solicitud**: 74887 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. purpose of job database services manage, maintain and optimize critical enterprise database systems for canadian banking technology, international banking systems, global finance technology, and digital factory. we deliver 24/7, year-round support to production databases on both cloud and premise. as a member of the database services team the database administrator is required to deliver database design, database enhancements, software currency upgrades, software patching, database performance monitoring & improvements and production support for assigned databases. the database administrator(dba) will have 1-2 years of experience in a dba role. an database administrator (dba) will partner with solution architects, data modellers, application developers, and support teams to design, build, enhance, maintain, and tune databases while ensuring high levels of availability, performance, and security key job accountabilities: design, develop & test enhancements and support db2 and ms sql database systems - provide technical analyses and recommendations - write scripts and enhance performance (queries, etls, etc.) - 24x7 pager support on a rotating basis **skills**: must at least 1 year of experience as a database administrator supporting ms sql or db2 databases - an asset to have hands-on technical working experien...
**requisition id**: 32525 thank you for your interest in gsglobales! our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. la supervisión de cobro administrativo tiene la función de garantizar el cumplimiento de las estrategias y procedimientos del área, con el fin de obtener altos níveles en la gestión de cobros, maximizando la recuperación de las cuentas y reduciendo las pérdidas. debe garantizar altos níveles de eficiencia en la gestión de cobro, minimizando los flows de cuentas y reduciendo el nível de ncl del negocio, además de coordinar y administrar la ejecución de las saturaciones diarias junto con el gerente de front end. debe monitorear, evaluar y proponer cambios que impacten positivamente la operación. dentro de sus funciones se encuentra el manejo de los agentes del área de cobro administrativo. debe dirigir, administrar y supervisar al equipo a su cargo en la ejecución operativa y gestión diaria de cobro, retroalimentándolos y realizando los planes de acción que correspondan. dentro del equipo de trabajo se incluye agentes de cobros de los diferentes productos de cobranza y cuentas en mora hasta los 90 días para los productos de tarjetas y revolving, y hasta 60 días mora para los productos de préstamos, autos, hipotecas, pymes, leasing y cualquier otra forma de crédito retail. el propósito general del puesto es dar seguimiento y apoyar a los agentes de cobros en su gestión tanto en sitio como en el hub, con el fin disminuir los níveles d...
**id de la solicitud**: 22504 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. el enfoque principal del supervisor será dirigir un equipo de agentes de servicio al cliente (csos) y actúa como su primera línea de contacto, asegurando que sean equipos de alto rendimiento centrados en el cliente, que ofrecen excelentes experiências a los clientes y generan cambio e innovación. el supervisor es responsable de proporcionar a los agentes orientación y dirección relacionadas con el conocimiento del producto, los comportamientos de servicio al cliente, procesos y apoyo a las políticas y la funcionalidad del sistema. responsabilidades principales 1. liderazgo y capacitación para motivar y desarrollar el desempeño del jefe de servicio al cliente y el rendimiento del equipo en general: - garantizar que todos los agentes de retención han establecido objetivos de desempeño anuales que están alineados con los planes de negocio y seguir el rendimiento individual frente a los objetivos. cso par (instrumento de evaluación) y discusiones uno a uno para ser completados con la aprobación final del jefe de sc. - participar en entrenamiento como una actividad de observación en curso con los agentes, proporcionando información relevante y entrenamiento durante las observaciones llamadas en vivo, lado a lado, grupo de entrenamiento y desarrollo de habilidades. - revisar las interacciones de los agentes con los cli...
**id de la solicitud**: 224329 **programa de referido de empleados - probable pago**: $0,00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs **propósito** el asesor de cobranzas tiene la función de garantizar el cumplimiento de las estrategias y procedimientos del área, debe realizar la gestión de cobro a las cuentas asignadas y garantizar la rehabilitación de estas cuentas para maximizar la recuperación de las cuentas reduciendo las pérdidas. dentro de sus funciones se encuentra la gestión de cobro telefónica. debe brindar a los clientes un excelente servicio y brindar soluciones coherentes a su situación financiera. así mismo debe garantizar el cumplimiento de la meta establecida tanto a nível cuantitativo como cualitativo. el propósito general del puesto es ejecutar la gestión telefónica diaria de cobro de los diferentes productos y cuentas en mora asignados (autos, tarjetas, hipotecas, pymes, leasing y cualquier otra forma de crédito retail), con el fin disminuir los níveles de morosidad asegurando un servicio de calidad al cliente bajo los estándares de ética y profesionalismo requerido dentro scotiabank. todo lo anterior, de acuerdo con normas, políticas, procedimientos y regulación aplicable a scotiabank, asegurando altos estándares de calidad y oportunidad, velando por los intereses del banco. **responsabilidades** - actuar como portavoz de la cultura enfocada en el cliente con miras a intensificar las relaciones con la clientela y aprovechar las relaciones, los sistemas y los con...
**requisition id**: 218549 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **purpose** the caribbean, central america & uruguay (ccau) technology systems reliability team interfaces with senior management, infrastructure, it operations, global system reliability office and business partners to continuously improve the stability, reliability and efficiency of our banking systems through site reliability engineering (sre) based principles and practices that will include continuous people, process and technology enhancements in support of our rapidly changing technology product portfolio. the incumbent will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering services or solutions delivered to ccau technology and stakeholders. the incumbent will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. the incumbent will work directly with our software engineering teams to both maintain and operate our existing technology and build our next generation of technologies. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - work in collaboratio...
**requisition id**: 91861 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_ purpose_** the incumbent will develop complex components as part of the development team. the incumbent will create shippable code early, and often, based on the priorities for any given iteration, end user needs and feedback. collaborating with team members, they utilize agile best practices and metrics to build high quality technology solutions in line with product’s vision. you will be expected to learn pega development skills in an intense training program and become pega csa certified within 4 months of hire. **_ -**: **_ accountabilities_**: - iteratively develop, test, deploy, maintain and enhance high quality bpm software solutions - promote the reuse of components, and bpm architecture, platform best practices and standard enterprise frameworks and guidelines - contribute clear and maintainable code to a shared codebase - participate in estimating, tasking, status and stand-up meetings in agile work ceremonies - adopt / evolve team development practices such as coding standards, formal refactoring techniques, automated testing, continuous integration, etc. - partner with, welcome input and provide feedback to team members in order to build in a continuous improvement mindset - seek and integrate feedback from product ow...
**requisition id**: 210240 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the contact center technology team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - works closely with internal business customers, business analysts, and team members to understand business requirements that drive the development, analysis, and design of quality technical solutions. - responsibilities may also include participation in performance monitoring and on-going support. - provides guidance and training to peer’s programmers. - participates in the evaluation of production logs and system service requests and identifies actions to be taken to accomplish successful resolution to problem logs and deployment of new enhancements. - assists in integrated system test (ist) by supporting the test plan, test case validation and execution. - design and build data visualizations, dashboard and reports using software tools including but not limited to power bi & sql. - design and develop reports as required by business clients. - create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources. - create new methods to visualize core business metrics through ...
We are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** projects delivery & support (pd&s;) is a centralized project management office that supports various technology teams across the bank. as a project manager in pd&s;, you will lead a variety of projects across business lines and technologies, using various project management methodologies and tools. you will work in a culturally diverse environment while providing our technology and business partners with best-in-class project management expertise. **accountabilities** - manage and ensure the successful delivery of complex projects involving multiple teams from different groups across the bank, as well as external vendors when required - is accountable for planning the end-to-end design of significant processes and projects (the full journey) - demonstrates ability to develop and maintain high functioning project teams - influences business project decisions with direct impact on financials or operating results - provides technical advice and leads the development of the roadmap within the context of a technical specialty - ability to independently run executive steerco meetings with group heads, evps, and svps - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge recommends technical strategy within a technical domain, may investigate and evaluate new technologies - work with executive sponsors and business managers to prioritize requirements, issues and deliverables - crea...
**id de la solicitud**: 217589 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs ***propósito** contribuir al éxito general de la unidad de operaciones de aml en bogotá, colombia asegurando la ejecución de metas individuales específicas, planes e iniciativas en apoyo a las estrategias y objetivos del equipo. garantizar que todas las actividades realizadas siguen las normas, políticas internas y procedimientos. el analista investigará y evaluará la relación con el cliente para identificar posibles riesgos financieros, reputacionales, operativos y/o de cumplimiento, además de las actividades que posean riesgos de lavado de activos o financiación del terrorismo. de acuerdo con las necesidades y asignación de operaciones globales, y con una cultura centrada en el cliente, el analista puede cubrir, para banca canadiense y/o internacional, una o más de las actividades aquí descritas en áreas como enhanced due diligence, name screening, transaction monitoring, demarket, media search, entre otros. **responsabilidades generales** - perseguir activamente operaciones eficaces y eficientes, garantizando la adecuación, adherencia y eficacia de los controles empresariales diarios para cumplir con las obligaciones con respecto al riesgo operativo, de cumplimiento normativo, de lavado de activos/financiación del terrorismo (la/ft) y de conducta, incluyendo pero no limitado a las responsabilidades bajo el marco de gestión de riesgos operacionales, el marco de gestión de riesgos de cumplimiento regulatorio, el ...
**requisition id**: 224374 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **purpose** there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. **accountabilities** - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, identify root cause, resolve issue or escalate the issue properly until issue resolved. - manage day to day customer issues, screen sharing, hotfix installation, software upgrades, manage security vulnerabilities and operational risks within the environment - ability to speak on conference bridge whilst performing troubleshooting and screen sharing on customer calls or major incidents - a strong focus on customer service excellence, leadership, and software development methodology is desired. to join our team, you must be proactive and dynamic, demonstrate initiative, have an eagerness to learn and thrive on challenge. - proactive...
**requisition id**: 210930 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for supporting the coordination and administration of recruitment and onboarding activities, including scheduling interviews, performing initial screening, distributing offer letters, etc. this role also provides support for escalated inquiries from intake & advisory for recruitment issues. contributes to the overall success of the hr services operations team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - collaborates with the recruitment delivery teams in supporting the coordination and administration of recruitment and onboarding activities. - administers offer letters, employment contracts and onboarding packages to new hires, and maintains documents for new hires. - coordinates the scheduling of orientation sessions and tracks orientation attendance. - ensures all employment related documents such as offer letters, employment contracts, reference checks, etc. are completed and received in a timely and accurate manner. - supports new hires by providing guidance and directing them to available resources, etc. - seek opportunities to improve operational ...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 227166 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose contributes to the overall success of the ccau technology, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the incumbent, under general direction, is responsible for the resolution of technical problems for the assigned applications. this includes technical leadership multiple small projects, participating in and/or managing specific sections of medium projects, and providing ongoing technical support to all the team. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge - participate in the full development life cycle of business solution design and implementation by analysis, and accurately and clearly defining user requirements, assisting in the development of test cases and conducting the tests, assisting in the definition of user procedures and workflows, assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post-implementation support. - provide production and user acceptance testing support to a...
**requisition id**: 207252 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** become an integral part of a purpose-driven winning team, committed to results, and engaging in an inclusive, high-performing environment. primarily focused on development, problem solving and challenging yourself and the team to build robust capabilities for canadian banking. **_accountabilities_**: - primarily focused on development, problem solving and challenging yourself and the team to build robust capabilities for canadian banking - ensuring products are well maintained by identifying and eliminating technical debt. - ability to showcase progress in projects/initiatives/programs, holding people accountable to their commitments and making sure we are on track for successful delivery. - participating in design discussions focused on building the best customer experience. - design and implementation of best practices/processes. - assisting in architectural solution designs, roadmaps and related strategies that are aligned to enterprise security standards. - present and leverage technical information and solutions in a way that establishes trust relationships, persuade stakeholders, and achieve understanding and consensus at all levels. - assess and analyze business strategy & requirements, the current technical environment and technology options to evaluate solution alternatives that meet business needs and bank strategy. - participating in planning and review sessions. - partner with multiple teams across t...
**id de la solicitud**: 22504 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. el enfoque principal del supervisor será dirigir un equipo de agentes de servicio al cliente (csos) y actúa como su primera línea de contacto, asegurando que sean equipos de alto rendimiento centrados en el cliente, que ofrecen excelentes experiências a los clientes y generan cambio e innovación. el supervisor es responsable de proporcionar a los agentes orientación y dirección relacionadas con el conocimiento del producto, los comportamientos de servicio al cliente, procesos y apoyo a las políticas y la funcionalidad del sistema. responsabilidades principales 1. liderazgo y capacitación para motivar y desarrollar el desempeño del jefe de servicio al cliente y el rendimiento del equipo en general: - garantizar que todos los agentes de retención han establecido objetivos de desempeño anuales que están alineados con los planes de negocio y seguir el rendimiento individual frente a los objetivos. cso par (instrumento de evaluación) y discusiones uno a uno para ser completados con la aprobación final del jefe de sc. - participar en entrenamiento como una actividad de observación en curso con los agentes, proporcionando información relevante y entrenamiento durante las observaciones llamadas en vivo, lado a lado, grupo de entrenamiento y desarrollo de habilidades. - revisar las interacciones de los agentes con ...
Id de la solicitud: 211967 gracias por tu interés en scotiatech, el nuevo e innovador centro tecnológico de scotiabank en bogotá. Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño. **_ purpose_** contributes to the overall success of the onboarding and delivery team in the security platforms engineering department in canada and globally, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - work collaboratively within a team of security professionals and across the organization in matters of security, logging, and custody of security events and troubleshooting. - respond to incidents; resolve, triage, or escalate as appropriate to meet and exceed sla metrics. - support and maintain key production systems, ensuring 7/24 availability. - document and keeping comprehensive records of log sources, configurations, analysis procedures, troubleshooting and incident reports. - provide input to management reporting including executive summaries, condition status reporting, statistics, and action item tracking. - knowledge of various operatin...
**requisition id**: 32525 thank you for your interest in gsglobales! our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. la supervisión de cobro administrativo tiene la función de garantizar el cumplimiento de las estrategias y procedimientos del área, con el fin de obtener altos níveles en la gestión de cobros, maximizando la recuperación de las cuentas y reduciendo las pérdidas. debe garantizar altos níveles de eficiencia en la gestión de cobro, minimizando los flows de cuentas y reduciendo el nível de ncl del negocio, además de coordinar y administrar la ejecución de las saturaciones diarias junto con el gerente de front end. debe monitorear, evaluar y proponer cambios que impacten positivamente la operación. dentro de sus funciones se encuentra el manejo de los agentes del área de cobro administrativo. debe dirigir, administrar y supervisar al equipo a su cargo en la ejecución operativa y gestión diaria de cobro, retroalimentándolos y realizando los planes de acción que correspondan. dentro del equipo de trabajo se incluye agentes de cobros de los diferentes productos de cobranza y cuentas en mora hasta los 90 días para los productos de tarjetas y revolving, y hasta 60 días mora para los productos de préstamos, autos, hipotecas, pymes, leasing y cualquier otra forma de crédito retail. el propósito general del puesto es dar seguimiento y apoyar a los agentes de cobros en su gestión tanto en sitio como en el hub, con el fin disminuir los níveles de moro...
**requisition id**: 212892 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** **_ the team:_** the role of cloud engineer operates within the modern apps platform engineering team. this valuable member of the team will be responsible for creating platform components and services for the broad enterprise use. **_ is this role right for you?_** - you thrive on the detailed design & deployment of cloud service; the same in the design & implementation of automated delivery pipelines for the cloud services. - you can work with engineers and architects on breaking-down, scoping, and estimating tasks. - you are proficient in providing level 3 support for developed cloud services. - you can develop & document operational procedures for service operations teams. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. - champions a high-performance environment and contributes to an inclusive work environment. **education / e...
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