We are one sutherland — a global team committed to creating innovative solutions. our diverse workforce thrives in an environment that values different perspectives and backgrounds. we celebrate diversity and promote an inclusive, professional work e...
Company description: we are one sutherland — a global team committed to creating innovative solutions. we value diversity of thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer d...
Established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire custome... ver más we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. job responsibilities: • communicate complex information in a simplified and clear manner. • be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. • understand and empathize with customers when interacting with a wide range of different personality types. • collaborate with product, program, marketing and engineering teams. • act as costumer voice and define and implement innovative solutions. • provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. what you’ll need: • basic understanding of supporting and using windows and linux operating systems • basic understanding of support tools like zendesk, jira, confluence salesforce. • bachelor’s degree or studies in computer science or a related field is preferred. • excellent english skills to communicate both verbal and written. • ability to work in a fast-paced environm...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an e...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our diversity and embrace it wholeheartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a business analyst for the nice system program. the business analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing sql, and conducting unit and system testing on various customer billable projects. work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business, and technology management both internally at nice and by customers. lead and develop use/test cases and test data to delive...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. job description the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configuratio...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including social med...
Company description: sutherland is seeking a dynamic and intuitive person to join us as an associate- training. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: responsable del calendario de reservas de salas de capacitación y envío de notificaciones de cambios. responsable de enviar los formatos de transporte a instalaciones y monitorear confirmaciones para cada clase de nuevo ingreso. responsable de administrar plantillas regionales: planificación de recursos de capacitación, lista de nh del sitio, panel de rendimiento de nuevas contrataciones, encuestas de nuevas contrataciones, rastreador de análisis de observación de capacitación, etc. apoyar/auditar/mantener los procesos del departamento a través de informes de cumplimiento semanales. revisar/crear/modificar prácticas y procedimientos operativos para determinar si se pueden realizar mejoras en áreas como flujo de trabajo, procedimientos de informes, etc. asegurarse de que todos los activos de la sala de capacitación estén bien mantenidos. coordinar con el equipo de tecnología global de infraestructura para garantizar la configuración adecuada de las redes por sala de capacitación según sea necesario. validación de datos y comprobaciones de errores para garantizar la precisión de los datos. coordinación con otros departamentos para recopilación de información y soluciones. supervisión, seguimiento y coordinación de los cursos de educación continua p...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an attentive and goal-oriented person to join us as a professional service sales executive for the nice actimize program. as a services sales executive, you own the entire process of services engagement within the sales cycle related to license opportunities as well as any value expansion (extension) services. this includes selling the value of actimize professional services early in the sales cycle, to responding to the services elements of rfis and rfps, preparing proposals, working closely with sales and professional services to produce a statement of work (sow), negotiating with clients to close statements of work (sow), and successfully managing a clean hand over to the delivery team. the professional service sales executive performs a wide range of d...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the nice - wfm application consultant role at sutherland sutherland bogota, d.c., capital district, colombia 6 days ago be among the first 25 applicants join to apply for the nice - wfm application consultant role at sutherland company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. job description the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful rollouts. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relation...
Nice - actimize cloud operations engineer we are one sutherland — a global team committed to creating innovative solutions. we value diversity of thought, experience, and background, and promote an inclusive, positive work environment. sutherland, founded in 1986, is a leading provider of business process and technology management services, supporting the entire customer lifecycle with analytics-driven solutions. the cloud appops team has the following responsibilities: perform operational duties including application server health checks and service recycling. identify and resolve operational issues such as batch failures, network issues, and client data feed errors. monitor server performance, memory utilization, cpu, file systems, databases, and batch jobs. maintain operational documentation, including incident tracking and run books. produce metric reports, including daily production status updates. review client support tickets and requests within service slas. resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. provide on-call support during non-prime hours and work outside regular hours as needed. minimum qualifications include: 2+ years of application or production support experience, particularly with cloud-based hosting, management, and performance tuning in high-availability environments. experience with aws, gcp, or azure is advantageous. knowledge of etl processes is a plus. proficiency with unix, linux, windows, tomcat, ssh, and basic scripting. experience with sql ser...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the nice - cloud operations engineer role at sutherland company description we are one sutherland — a global team committed to creating breakthrough solutions. our diverse workforce thrives in an inclusive environment that celebrates different perspectives. sutherland is an equal opportunity employer dedicated to fostering a positive and professional work environment. job description perform operational duties including application server health checks and service recycling. identify and resolve operational issues such as batch failures, network issues, and client data feed errors. monitor server performance, memory utilization, cpu, file systems, databases, and batch jobs. maintain operational documentation, including incident tracking and run books. produce metric reports, including daily production status updates. review client support tickets and requests within service slas. resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. provide on-call support outside regular hours and during non-prime shifts. qualifications 2+ years of application or production support experience in cloud-based hosting, management, and performance tuning under high availability slas. experience with aws, gcp, or azure is advantageous. knowledge of etl processes is a plus. proficiency with unix, linux, windows, tomcat, ssh, and basic scripting. experience ...
Company description we are one sutherland — a global team committed to creating innovative breakthrough solutions. our diverse workforce thrives in an environment that values different thoughts, experiences, and backgrounds. we celebrate diversity and embrace it wholeheartedly. sutherland is an equal opportunity employer that promotes a positive work environment through professionalism and mutual support, aiming for the goal of one sutherland team, playing to win. job description the workforce management application consultant applies their domain expertise in workforce management to collaborate closely with wfm business consultants. the role involves assisting nice wfm customers in realizing value and increasing system adoption. the application consultant offers design guidance and application expertise to facilitate transformation and successful rollouts. they provide industry best practices to ensure customers fully optimize their technology usage and maximize the potential of the wfm solution. building long-term relationships and becoming a trusted advisor are key success factors. the vrs consulting team manages customer relationships and individual engagements, focusing on operational excellence and strategic impact. the team holds high individual accountability for creating customer roi, renewals, business development, and supporting the growth of the value realization services team. ensure successful delivery of contact center performance improvements through workforce management program recommendations, leading to highly satisfied, referenceable customers. develop a...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the pmo project manager is responsible for managing a wide range of initiatives for the global project management office of nice with the goal of improving speed of project delivery, increasing efficiencies, standardizing processes, building documentation and promoting standardization, adherence, and pm knowledge. duties and responsibilities: plan and manage various improvement initiatives to continually improve our end-to-end project/program management practices. build and optimize project documentation produce and analyze reports from various systems to pinpoint patterns and trends. work closely with project managers and regional directors to ensure accuracy and integrity of project data and alert of issues/trends. plan, manage, and orchestrate tra...
Project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the project manager - software solutions implementation role at sutherland project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia 13 hours ago be among the first 25 applicants join to apply for the project manager - software solutions implementation role at sutherland get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management co...
Project manager - software solutions implementation full-time we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. sutherland is seeking a senior project manager to join a dynamic and collaborative professional services (ps) team at the forefront of delivering innovative solutions to our clients! this position reports directly to the director of professional services and offers the opportunity to work alongside a talented group of project managers (pjms) and ps engineers. our team thrives on turning complex challenges into seamless deployments, partnering closely with clients to ensure their success. the ps department is a tight-knit crew of professionals who bring a mix of expertise, creativity, and a can-do attitude to every project. as a ps project manager, you’ll be the primary point of contact with clients, leading both internal and external stakeholders, ensuri...
We are one sutherland — a global team committed to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive, positive work environment. sutherland, founded in 1986, is a leading provider of business process and technology management services, offering analytics-driven solutions across the customer lifecycle. job description sutherland is seeking a professional services engineer to implement, customize, and integrate our fraud detection and anti-money laundering solutions from nice actimize premier. the role requires a strong technical background in software development, customer interaction, and project execution. the candidate will collaborate with r&d, data science, and customer support teams to deliver solutions to financial institutions. the professional services engineer performs duties including: developing, configuring, and implementing software features per design documents and standards. managing technical planning and execution of customer projects for successful deployment. engaging with customers to resolve technical queries and support user acceptance testing. identifying and mitigating project dependencies and risks in collaboration with internal teams. working with engineering to develop third-party integrations and optimize deployment processes. collaborating with data scientists on creating and deploying machine learning models. leading technical discussions, presenting updates, risks, and resolutions to stakeholders. providing deployment updates to management via reports and ...
We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking a professional services engineer to play a key role in the implementation, customization, and integration of our fraud detection and anti-money laundering solutions from nice actimize premier. this role requires a strong technical background in software development, customer interaction, and project execution. the ideal candidate will work closely with cross-functional teams, including r&d, data science, and customer support, to deliver high-quality solutions to financial institutions. the professional services engineer performs a wide range of duties including some or all the following: develop, configure, and implement software features according to design documents and enterprise software standards. oversee the technical planning and execution of customer projects, ensuring ...
We are one sutherland — a global team committed to creating innovative solutions through diversity of thought, experience, and background. we celebrate diversity and promote a positive work environment. sutherland is an equal opportunity employer. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description sutherland is seeking a professional services engineer to lead the implementation, customization, and integration of our fraud detection and anti-money laundering solutions from nice actimize premier. this role requires a strong technical background in software development, customer interaction, and project management. the ideal candidate will collaborate with r&d, data science, and customer support teams to deliver high-quality solutions to financial institutions. the professional services engineer performs duties including: developing, configuring, and implementing software features according to design documents and standards. managing technical planning and execution of customer projects to ensure successful deployment. engaging with customers to resolve technical queries, support user acceptance testing, and manage expectations. identifying and resolving technical dependencies and risks, collaborating with internal teams. working with engineering teams on third-party integrations and deployment process optimization. collaborating with data scientists to develop and deploy machine learning models. leadi...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical operations, reinvent experiences, and pioneer new solutions, all offered through a seamless “as a service” model. for each company, we provide new keys for their business, their people, and their customers. we tailor proven, rapid formulas to fit their unique dna. we combine human expertise with artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the creative director, global talent brand role offers an exciting opportunity to lead enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and differentiate us in the market. the role involves leading a team of graphic designers and content creators to shape sutherland talent acquisition's voice across multiple candidate engagement channels, including social media, and coordinating with regional talent attraction teams. the focus is on enhancing our presence ...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the software qa engineer role at sutherland sutherland bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants join to apply for the software qa engineer role at sutherland company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal o...
Established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire custome... ver más job description the professional services engineer performs a wide range of duties including some or all the following: • develop, configure, and implement software features according to design documents and enterprise software standards. • oversee the technical planning and execution of customer projects, ensuring successful deployment. • engage with customers to address technical queries, provide support during user acceptance testing, and manage expectations. • identify and resolve technical project dependencies and risks, collaborating with internal teams as necessary. • work with engineering teams to develop 3rd party integrations and optimize software deployment processes. • collaborate with data scientists to create and deploy machine learning models. • lead recurring technical discussions, presenting key updates, risks, and resolutions to stakeholders. • provide deployment progress updates to management using reporting tools and dashboards. • occasionally work on-site with clients or in different time zones, as required. • qualifications • education: bs/ba degree in computer science, engineering, or a related technical field. • experience: 3-5+ years in a professional services or software development role. • strong programming skills, with expertise in python, sql, pl/sql, and database technologies (mongodb, ...
Direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage wit...
Established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job title: senior project manager sutherland is seeking a senior project manager to join a dynamic and collaborative professional services (ps) team at the forefront of delivering innovative solutions to our clients. this position reports directly to the director of professional services and offers the opportunity to work alongside talented project managers and ps engineers. the ps department is a close-knit team of professionals who bring expertise, creativity, and a proactive attitude to every project. as a ps project manager, you’ll be the primary point of contact with clients, leading both internal and external stakeholders to ensure successful deployments. we value strong, independent self-starters who are ownership-driven, critical thinkers, and results-oriented. we offer a supportive environment that encourages growth, celebrates initiative, and rewards extra effort. if you are passionate about technology, enjoy collaborating with driven colleagues, and want to make a difference for our clients, this is the team for you. join us in building something extraordinary! job responsibilities manage the entire project lifecycle from initiation through deployment, including data acquisition, configuration, validation, uat, tuning, and deployment phases. oversee project tasks such as scheduling, budget...
We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. job description provide prompt and professional technical support to administrators, teachers, and caregivers, using ourschools products. diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. assist users with setting up and configuring devices, ensuring they meet all necessary requirements for our products. identify, analyze, and resolve technical problems by employing appropriate troubleshooting techniques. documents and track all support interactions, including issues reported and resolutions provided through zendesk. collaborate with the development team to report bugs, suggest improvements, and ensure timely resolution for issues. develop and maintain extensive knowledge for all our products, including new features and updates. qualifications proven experience as a technical support representative or similar role, preferable in an education technology environment. strong knowledge of troubleshooting, device configuration and basic networking concepts. proficiency in using zendesk and remote support tools. excellent communication skills, both verba...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. job description: provide prompt and professional technical support to administrators, teachers, and caregivers, using ourschools products. diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. assist users with setting up and configuring devices, ensuring they meet all necessary requirements for our products. identify, analyze, and resolve technical problems by employing appropriate troubleshooting techniques. documents and track all support interactions, including issues reported and resolutions provided through zendesk. collaborate with the development team to report bugs, suggest improvements, and ensure timely resolution for issues. develop and maintain extensive knowledge for all our products, including new features and updates. qualifications: proven experience as a technical support representative or similar role, preferable in an education technology environment. strong knowledge of troubleshooting, device configuration and basic networking concepts. proficiency in using zendesk and remote support tools. excellent communica...
Sutherland bogota, d.c., capital district, colombia project manager - software delivery sutherland bogota, d.c., capital district, colombia 2 weeks ago be among the first 25 applicants company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management communications management procurement/subcontractor management stakeholder (internal and external) management manage all phases of project – initiation, planning, execution, monitor and control and closing effective use of nice project management methodology, processes, tools, techniques and templates. in doing so, define project tasks and prepare project ...
Project manager. software solutions implementation sutherland bogota, d. c. capital district, colombia 5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherlan...
It project manager. implementation projects established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-faci...
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