Major functional areas and description of duties: you will lead the technical project engineering team to ensure the technical specification, design, implementation, integration, and acceptance of a system at the customer site. you will take ownershi...
Administrador y soporte linux sobre softtek fundada en 1982, softtek es un proveedor global de soluciones de ti orientadas a procesos con 30 oficinas en norteamérica, latinoamérica, europa y asia. con 15 centros globales de entrega en estados unidos,...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat , customer experience and engineering group is looking for a skilled and experienced technical support engineer to join our openshift support team. we are adding a engineer to support our customers openshift environments and to provide a world class customer experience. red hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all red hat product lines and is dedicated to resolving issues quickly and efficiently. as a technical support engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. this position extends well beyond product support as you will take on the role of trusted partner to our customers. you will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. in this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. this is a highly skilled position that requires an engineer with initiative. what you will do act as the direct contact and adviser for customer inquiries about red hat openshift platform via ticketing tool, by phone and using remote access tools deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a ...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
Join to apply for the automatizador ansible. colombia role at seti s. a.s. en seti s.a.s, buscamos un ingeniero automatizador ansible cuyo objetivo es diseñar y construir soluciones de automatización usando red hat ansible automation platform para me...
Ingeniería de sistemas computación / otras industria de la empresa: servicios empresa de servicios tecnológicos que responde con experiencia y calidad en sus tres frentes de negocios. bi, soa y bases de datos. descripción general en seti s. a.s nos e...
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