Join our new tech team as asales agent with experience in telecommunications for electricity and gasand help us bring reliable solutions! location: barranquilla on-site (no remote option) type: full-time | monday to friday 8am. 5pm base salary (trans...
B2+ or c1 english level (written and verbal) 3 years of global forwarding experience acerca de nuestro cliente our client is a well-known company that provides logistics and supply chain solutions, specializing in freight transportation, customs brok...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. please note that this job has a salary range of $1,000 - $1,500 usd/month (approximately ($4,000.000 - $6,0000.000 cop/month), on a full employment contract with legal benefits (statutory). about the role: we are seeking a motivated junior accountant to join our growing remote team. this is a great opportunity to work directly with a u.s.-based company while enjoying the stability of a full employment contract in your country, including all statutory benefits. you’ll work in english on a daily basis, work with modern tools, and grow within an international environment. key responsibilities: support day-to-day accounting and financial operations assist in data entry, account reconciliation, and expense tracking follow established procedures and internal controls with precision communicate with internal stakeholders in english as needed leverage accounting software and ai-powered tools to improve efficiency participate in training sessions and apply new knowledge proactively requirements: bachelor’s degree (business or accounting-related field preferred) 1–2 years of relevant experience or internship in accounting or finance solid business-level english (verbal and written) eagerness to learn and grow in a fast-paced environment detail-oriented and diligent in following processes comfortable using technology, including ai tools preferred qualifications: experience with accounting software (e.g., quickbooks, xero, or similar) familiarity with spreadsheets (excel or google...
Get ai-powered advice on this job and more exclusive features. as the quality team supervisor, you will play a key role in spearheading the development and ongoing execution of our customer service quality assurance programs. working closely with operations, business partner, stakeholders and ftes, this role will focus on continuously enhancing the quality standards in the b2c customer service operation, ensuring that each interaction meets established criteria for excellence and satisfaction, and fostering a culture on continuous improvement and commitment to quality. additionally, this role will also be responsible for all qa metrics needed to measure the process. success in this role will include applying good judgment leadership and problem-solving skills to design and execute effective strategies and action plans to achieve desired results. attention to detail, teamwork, sense of urgency and communication are all critical for individuals in this position major responsibilities oversees a team of quality analysts who perform audits, assess performance scorecards, and provide agents feedback participates in design of call monitoring formats and quality standards take proactive steps to improve effectiveness, compliance to policy, and increase the level of service. collaborate with other teams to identify trends, streamline processes, and generate solutions to minimize quality assurance concerns and improve service. monitor the effectiveness of qa metrics as measures of performance, such as quality, satisfaction. create clearly defined, and mutually agreeable success ...
About janie: janie builds and manages high performance digital workers for for medical and dental practices. we specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. we work in a fast paced, energetic environment but our team is incredibly close knit. come join us if you want to lead a team of people and make a huge impact right out of the gate! about the role: we’re hiring a client success manager (account manager) to serve as the primary point of contact for both our clients and our digital workers. this role ensures smooth onboarding, consistent performance, and strong relationships. you’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently. key responsibilities: be the “face of janie” for assigned clients—build trust and drive retention support janie agents with daily check-ins, coaching, and performance management monitor kpis, productivity, and scheduling compliance via hubstaff and other tools conduct quality reviews of claims, calls, verifications, and other deliverables manage onboarding, performance improvement plans (pips), and agent health surveys prepare and send weekly client performance reports lead daily am syncs and participate in weekly team meetings what success looks like: clients feel informed, supported, and confident in their team agents are engaged, productive, and consistently improving performance issues are proactively identified and addressed daily, weekly, and monthly cadences are executed with precision requirements: 3+ years of experience in client ...
Job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible for working with international students and education abroad agents and consult prospects on etalk’s tutoring services. your duties will include: developing, implementing and monitoring the quality educational programs that meet the needs of our clients; working with study abroad agents around the world and advising them on etalk teacher training options; managing relationships, conducting correspondence and negotiations with foreign partners and agents to ensure that our students have access to the best possible resources and support; requirements: knowledge of english at the level of c1; bachelor's or master's degree in education, international education, or related field; experience in education management, preferably in an international setting; ability to work independently and manage multiple projects simultaneously; knowledge of relevant regulations and compliance requirements; strong leadership, management, and communication skills; responsibility and diligence; scrupulosity and willingness to read documents, checking each letter; the age of the candidate is not important the advantage will be: proficiency in other foreign languages; work experience in the field of education abroad and virtual tutoring; we offer: interesting and promising work; competitive salary + commissions; career and personal growth; a young and friendly team if yo...
Third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we’re looking for full-time agents for our medical provider support services team in the medellin area. as part of our provider support services team you will have the chance to help us improve the healthcare experience in the us for thousands of patients and providers by helping them with their inquiries (incl. claims payment status checks, provider dispute resolution, insurance eligibility verification, authorization status check, etc.). salary: 3.000.000 cop , plus bonus 150.000 cop contract type: indefinite contract work location: onsite with the possibility to work from home starting in q2 2024 based on performance responsibilities: provide inbound call center services for client’s providers take provider calls and help them with e.g., claims payment status checks, insurance eligibility verification, medical authorizations, dispute resolution, etc. provide accurate, satisfactory answers to providers’ queries and concerns de-escalate situations involving dissatisfied providers, offering assistance and support review accounts, pr...
We are lenovo. we do what we say. we own what we do. we wow our customers. lenovo is a us$57 billion revenue global technology powerhouse, ranked #248 in the fortune global 500, and serving millions of customers every day in 180 markets. focused on a bold vision to deliver smarter technology for all, lenovo has built on its success as the world’s largest pc company with a full-stack portfolio of ai-enabled, ai-ready, and ai-optimized devices (pcs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. description and requirements as a customer engagement center coordinator , you will work in conjunction with our bpo partners to ensure the operational kpis and service delivered for the technical warranty contact center operations meet and exceed the terms set by contract. the coordinator acts as a single point of contact for warranty service contact center issues ensuring responsiveness and resolution. utilizing feedback from the account and knowledge built, the coordinator works on existing processes to improve efficiency, quality, and reduce costs of the contact center, setting up new processes as needed. the coordinator closely monitors service activity and performance to ensure adherence to the service level kpis, timely escalation of issues to appropriate teams and service providers, and develops and presents analysis/results for the service metrics internally and externally on the timeline required (weekly/monthly/quarterly). the coordinator must be ...
Essity b 260.6 (+4.8 sek) on 29-jun-2025 17:29 if you want to develop in a manufacturing environment in a global company, essity hygiene and health is for you! we are looking for students in their last year of their professional career or recent graduates who want to learn, contribute and live with courage, commitment, collaboration and care at essity. the graduate engineer program seeks to develop a pipeline of technical and leadership talent for our "first entry" positions in the organization of the manufacturing area and its functional areas. phase 1: internship program. duration: 1 year. development process based on mandatory training for new collaborators and start of the theoretical resh culture & i care ambition. activities are carried out depending on the area and role of the "intern". risk & security (security, business risk, loss prevention). environment (aspects, impacts & technologies). safety & health (job safety, msra, iohe, traffic management). reports to the resh manager. upon completion, the "interns" have a performance evaluation to be promoted to the second phase. phase 2: graduate engineer program. duration: 1 year. provide graduates with continued exposure to day-today site experience in a resh role with focus on: contractor management tpm school for engineers dom/dds participate in resh / i care audits. lead regional resh improvement project. reports to the resh manager. upon completion, the "graduate engineers" will have a performance evaluation to be promoted to an entry position in the town or plant where th...
Sur latam chapinero, capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. you'll join a high-octane security team tackling offensive and defensive challenges. whether diving into intricate web application pentesting or running purple team simulations, you'll collaborate with detection engineers, craft internal tools, challenge assumptions, and execute threat scenarios to fortify soc operations. responsibilities act as a tier 2/3 soc analyst: investigate and respond to security incidents. configure and secure systems: antivirus, firewalls, os hardening. build scripts to automate agent deployment, policy cleanup, and scanning tools. troubleshoot issues with tools like antivirus, qualys, dns filters, and edr. perform manual and automated web app/api pentests (owasp top 10, logic bugs). deliver pocs and work with developers to fix security flaws. run internal red team simulations and test soc detection (at least quarterly). improve detection rules and visibility in edr and siem tools. design threat scenarios and help defenders respond more effectively requirements strong experience with windows and linux system administration. managed 300+ servers previous work in a soc, threat hunting, or incident response role. skilled with tools like burp suite, nmap, sqlmap, etc. proficient in python, powershell, or bash scripting. solid communication skills in english. experience using vulnerability tracking platforms (e.g., defectdojo). active hack the box, tryhackme, or similar profile...
Human resources business partner we are seeking an experienced human resources business partner (hrbp) to join our team and play a strategic role in aligning business objectives with employees and management. the hrbp will act as a consultant to leadership on human resource-related issues and provide guidance to support an inclusive, productive, and growth-oriented workplace. responsibilities partner with business leaders to understand and execute hr strategies that support organizational goals. provide guidance on performance management, talent development, and succession planning. manage employee relations, including conflict resolution and disciplinary actions, while ensuring compliance with labor laws and company policies. develop and implement hr policies and initiatives to foster a positive work environment. support recruitment efforts by collaborating with hiring managers and ensuring alignment with workforce planning. analyze hr metrics and provide actionable insights to improve organizational performance. lead employee engagement initiatives to enhance workplace satisfaction and retention. act as a change agent to drive cultural and organizational transformation. requirements academic/training bachelor’s degree in human resources, business administration, or a related field. experience 2-3 years of experience in hr roles, specifically in employee relations, performance management, and talent development. skills strong interpersonal and communication skills. ability to influence and build relationships across all levels of the organization. excellent problem-solving...
Responsibilities planning, execution, tracking and improving of digital paid campaigns following the instructions of the regional performance marketing led. segmentation and audiences creation. monitoring campaign performance regularly and proposing optimization actions to manager and stakeholders. creating text ads in english based on the correct information that is available on the topic, or proposing english-language versions of ads for translation into other americas languages creation of buyer personas and definition of audiences. customer journey definition (tofu, mofu, bofu). contributing to budget allocation and ensuring efficient budget management across paid advertising campaigns under your control participating actively in planning meetings, depending on project needs and stakeholder requests liasing with americas content / seo / web team / product owners / lines of business representatives / field marketing managers etc. to align on shared objectives and tactics and ensure no overlapping of efforts. creating text ads, display and video ads with the graphic design team support in english based on the correct information that is available on the topic, or proposing english-language versions of ads for translation into other americas languages. reporting and dashboard creation. kpis management to track and improve the results. being prepared to tackle new paid advertising platforms, as per project requirements. utm codes creation. marketing automation support. ecommerce paid media promotion. global marketing programs alignment and support. works closely with the ce...
Hosco what will be your mission? as a reservations staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. what will you do? encourage upselling and meeting set revenue targets each month. be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. process and respond within 24 hours to all reservation requests according to standards. be up-to-date with current hotel information and data including room types, rates, facilities, f&b departments and promotions. maximize quality levels of product, service and guest satisfaction. ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. attend hotel events, daily briefings and training to enhance professional skills. what are we looking for? strong communication skills and persuasiveness. stress resistance and an organized working method. flexibility, accuracy and helpfulness. good level of english both verbal and written always thinking one step ahead and attention to detail. relevant work experience is a plus. why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: worldwide experie...
Join to apply for the guest service agent role at hilton 1 day ago be among the first 25 applicants join to apply for the guest service agent role at hilton a guest service agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. what will i be doing? as guest service agent, you will serve on the front office team, to provide services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. a guest service agent pre senior truly influences the first impressions of our guests and, therefore, are responsible for performing the following tasks to the highest standards: achieve positive outcomes from guest queries in a timely and efficient manner ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required ensure that the front office chief is kept fully aware of any relevant feedback from guests and, or, other departments demonstrate a high level of customer service at all times attend appropriate training courses, when required, and assist with the night team's training and development efforts demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties maximize room occupancy and use up-selling techniques to promote hotel services and facilities use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in...
Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork. we’re a fast-growing, venture-backed startup led by former mbb consultants and repeat founders. we move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience. if you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you. about janie: janie builds and manages high performance digital workers for for medical and dental practices. we specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. we work in a fast paced, energetic environment but our team is incredibly close knit. come join us if you want to lead a team of people and make a huge impact right out of the gate! about the role: we’re hiring a client success manager (account manager) to serve as the primary point of contact for both our clients and our digital workers. this role ensures smooth onboarding, consistent performance, and strong relationships. you’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently. key responsibilities: be the “face of janie” for assigned clients—build trust and drive retention support janie agents with daily check-ins, coaching, and performance management monitor kpis, productivity, and...
We're hiring! sales agent in barranquilla connect2bpo is looking for 3 passionate sales agents who love challenges, have strong persuasion skills, and are eager to grow in the b2b sector. work modality on-site, at our offices in barranquilla. schedule full-time, 46 hours per week, monday to friday. what will you do? you'll be responsible for making cold calling sales to small and medium-sized businesses, offering internet services in the b2b sector. requirements english level: b2 or higher at least 1 year of sales experience excellent communication and persuasion skills passion for sales and results-driven attitude #j-18808-ljbffr...
At valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. we’re proud of: ideal candidates will have strong systems thinking and a passion for automation, with a deep understanding of devops principles and tooling. they will have hands-on experience working across complex enterprise platforms and will have developed a mindset focused on scalable operations, observability, and process consistency. while they may have picked up scripting and tooling along the way, it will have come in service of solving meaningful technical challenges—not just to check a box. valtech is looking to hire a devops engineer to support a growing suite of digital commerce platforms, including salesforce commerce cloud, fluent commerce, and salesforce marketing cloud. if you are passionate about devops, infrastructure-as-code, platform observability, and integrated release management—and want to make a tangible impact across client delivery teams—read on. role responsibilities design, implement, and maintain ci/cd pipelines using bitbucket and jenkins to support code deployment across sfcc, fluent commerce, and sfmc. build and maintain platform-specific run books, sops, and kedb documentation to enable consistent incident handling and operational readiness. manage and optimize infrastructure observability using elk (elasticsearch, logstash, kibana) and integrated logging tools to ensure proactive mo...
We are enteractive, a service provider in the online gambling (igaming) industry. we are the industry leader and the experts in player reactivation. be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. through our custom-made tech (re)activation cloud, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! we are looking for a swedish-speaking reactivation sales agent to join our sales team in gzira, malta. what you’ll be doing: making outbound calls to engage with players from various sportsbook and casino brands. reactivating inactive players and providing personalized recommendations that increase their engagement and retention. promoting bonus campaigns and introducing new games, features, and payment methods that enhance the sports betting/gambling experience. guiding players through the website to provide a seamless and enjoyable experience. collaborating with your sales manager to set and achieve goals and targets. what you bring: exposure to the world of online sports betting and gambling, and you’re eager to learn and grow in our dynamic industry. you know how to engage in conversations with ease. you're confident, comfortable, and can build great relationships over the phone. you have a competitive spirit and an unrelenting drive to achieve success. native level of swedish skills & a conversational level of english. what we offer: guaranteed salary with uncapped commission potential. monday to friday schedule,...
Direct message the job poster from softtek talent acquisition coordinator at softtek requirements 4+ years in supporting windows os and desktop environments hands-on experience with microsoft 365 (outlook, teams, onedrive, etc.) basic knowledge of sap gui and user access issues familiarity with servicenow or similar itsm platforms experience using remote support tools (e.g., rdp, anydesk, teamviewer) high sense of urgency and proactiveness strong teamwork and collaboration good english communication skills, familiar with u.s. accents customer care and service-oriented attitude patience and clear articulation when guiding users nice to have: basic understanding of active directory (password reset, account lockout) exposure to ticket escalation and categorization procedures knowledge of basic networking (wi-fi, vpn, dns troubleshooting) experience with printer and peripheral troubleshooting basic software installation and patching knowledge responsibilities provide 1st level support for end-user it incidents and service requests log and categorize tickets accurately in servicenow troubleshoot and resolve issues or escalate when necessary guide users on usage of m365 and sap applications ensure proper handoff and documentation work schedule: shifts in 24x7 model required languages english – fluent advanced (96–100%) location colombia – remote talent attraction specialist seniority level seniority level mid-senior level employment type employment type full-time job function job function information technology and engineering industries it services and it consulting referrals in...
Join to apply for the departure coordinator role at ewl latam join to apply for the departure coordinator role at ewl latam get ai-powered advice on this job and more exclusive features. direct message the job poster from ewl latam building and developing talent acquisition & employer branding function internationally every year, over 170 million people change jobs and countries of residence. ewl is at the heart of this change, conducting tens of thousands of recruitments annually. we operate in poland, the czech republic, romania, germany, the netherlands, and lithuania, and we are planning further expansions. we aim to revolutionize the international labor market, and we are truly doing it by using advanced technologies and ai in our daily work. we are the only company on the market that refers to candidates as clients. join us and help build a modern and socially responsible international recruitment process. for the internal structures of ewl latam s.a.s. we are looking for departure coordinator. your tasks: identify, prospect, and onboard new travel agency partners in key latam markets. build and maintain strong relationships with travel agency partners. negotiate favorable rates, terms, and conditions with travel agency partners. collaborate with internal teams to optimize the travel booking process. stay informed about industry trends and conduct market research. communicate effectively with internal and external stakeholders. our requirements: deep understanding of the latin american travel agency market. knowledge of travel industry best practices, including bookin...
Join to apply for the ai engineer role at launchpad technologies inc. 2 days ago be among the first 25 applicants join to apply for the ai engineer role at launchpad technologies inc. ai engineer – agent-oriented llm workflows we’re building the future of ai-driven agent workflows—and we want you to help lead the way. as an ai engineer, you'll architect, deploy, and optimize advanced llm-based agent systems that can interact, reason, and deliver business value at scale. you’ll collaborate closely with data engineers and product stakeholders to bring multi-agent orchestration frameworks, retrieval-augmented generation (rag) pipelines, and real-world deployment strategies to life. start date : asap contract type : contractor - indefinite work hours : monday to friday, 7.30 am to 4.30 pm pst - 100% remote ️ what you’ll be doing design and deploy ai agent workflows using langchain and langflow. implement mcp (model context protocol) to standardize agent-tool-data interactions. build agent-to-agent (a2a) systems for orchestrated task automation across domains (e.g., reporting, validation, marketing agents). define production-ready agentic pipelines with robust logging and resilience. benchmark and select the most suitable llms (gpt-4, claude, llama) based on latency, cost, and task complexity. design rag architectures using vector databases to enhance response quality and domain alignment. optimize prompts, model parameters, and outputs for consistency and accuracy. containerize and deploy agents using docker and kubernetes. set up real-time monitoring and performance...
Work with uswork with uswork with uswork with us**senior monitoring center supervisor/agent**as a **senior monitoring center supervisor/agent**, you will be responsible for overseeing and managing the daily operations of the monitoring center, ensuring that all monitoring processes run smoothly and efficiently. you will lead a team of monitoring agents, support and mentor them, and ensure the timely and accurate detection and response to alarms and incidents. this role requires strong leadership, analytical, and communication skills to ensure that both team performance and operational goals are consistently met. **job category:** software **job type:** remote work with a focus on the us timezone (est) **job location:** colombia ** apply for this position** #j-18808-ljbffr...
6 days ago be among the first 25 applicants jornada: full time este es un puesto de trabajo remoto. ¿tienes experiencia comunicándote con clientes y sabes cómo ofrecer un trato eficaz, profesional y cercano? ¿te gustaría formar parte de una empresa dentro del sector de alojamientos turísticos? si tu respuesta es ¡sÍ! ¡definitivamente esta oferta es para ti! :) sobre la empresa: empresa especializada en ofrecer alojamientos turísticos y de media estancia en ubicaciones estratégicas de españa. se enfoca en brindar una atención excelente, soluciones rápidas y una experiencia superior para sus huéspedes y propietarios. objetivo del puesto: atención al cliente con experiencia en atención telefónica a través de centralita, para responder y gestionar consultas de clientes. tus tareas principales: recepción de llamadas entrantes a través de crm. atención y respuesta a clientes por whatsapp business. registro y gestión de contactos e incidencias en zoho desk. auditorías diarias sobre la experiencia de recepción del cliente. emisión y control de facturación. coordinación con equipos internos para resolver problemas de forma ágil. importante: modalidad: freelance / prestación de servicios jornada: full time remuneración: 600€ horarios de trabajo: dÍas rotativos (8 horas al día, 5 días a la semana) horario de 08 a 16 hrs españa requisitos inglés b1. 2 años de experiencia en atención al cliente o como asistente virtual (sector turístico valorado). conocimiento de zoho o herramientas crm similares. dominio de herramientas o plataformas de gestión de llamadas para ...
Involves the completion of administrative tasks and coordination related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. while operational tasks may be part of these roles, most of the time is spent on office-based activities. descripción general del puesto: provee apoyo y ofrece la gama de productos y servicios a los clientes para alcanzar los objetivos de ventas de la organización, así como el desarrollo de clientes frecuentes y de crédito. realiza tareas de servicio al cliente en punto de venta y tareas administrativas que requieren interacción directa e indirecta con el cliente. ayuda a los clientes rastreando paquetes, respondiendo preguntas sobre productos y servicios, y brindando servicios de venta y telefónicos. verifica los paquetes para garantizar el etiquetado adecuado, legalidad del contenido, peso, tamaño, embalaje, valores del seguro, requisitos para envíos peligrosos y cumplimiento de documentación aduanera en destino. colabora en el cumplimiento del presupuesto y en la optimización de recursos para mejorar la rentabilidad. responsable de abrir y cerrar el ship center, llegando al menos 15 minutos antes, manteniendo limpio y organizado el área de trabajo, y respetando los tiempos de atención. reconoce nuevas oportunidades de negocio, abre nuevas cuentas, obtiene envíos adicionales y envía oportunidades de venta. asegura una excelente experiencia del cliente desarrollando soluciones adecuadas a sus problemas. sigue los procesos comerciales y administrativos, y ...
The agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities : respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time, and prices (through phone calls and emails as required). maintain ocean operational knowledge covering shipment creation, tracking, and delivery at destination. enhance the service experience at dhl by exercising professionalism and empathy when dealing with each customer's varying needs and demands. effectively communicate with dhl network colleagues, focusing on stressing a sense of urgency on behalf of the customer. meet all commitments to customers in terms of follow-up and ongoing communication. follow up with dgf operations for booking, scheduling, and pre-alerts. validate and share details with the customer. coordinate and resolve exceptions with dgf operations and send proactive updates to the customer. handle customer requests for quotations and forward them to the quotations team for processing. pass leads to sales. record and address customer complaints or assign tasks to other functions as needed. be well-versed with freight forwarding terms, especially incoterms, and know how to connect locally to offer the best solutions to end customers. skills / requirements : professionals in industrial enginee...
About teramind teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. with our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. trusted by fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. our core values at teramind, our values drive everything we do. we embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. we foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. as a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. about the role as our ai data eng...
Work from home corporate travel agent at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ te...
Hey, it's time for you to join us and show the world that we are the company changing paradigms, revolutionizing hours, minutes, and seconds! do you want to know why rappi? we see opportunities where others see problems ️ we see close where others se...
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