Join to apply for the asst pantryman. the seven seas group role at princess cruise line 2 months ago be among the first 25 applicants join to apply for the asst pantryman. the seven seas group role at princess cruise line get ai-powered advice on thi...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfa...
Ingeniería de sistemas, computación u otras carreras relacionadas empresa: konecta industria: telecomunicaciones somos konecta, líder mundial en soluciones de customer experience. acompañamos a nuestros clientes ofreciendo una experiencia de usuario única. combinamos talento, innovación y experiencia en la industria, ayudando a nuestros clientes en las relaciones con sus usuarios. descripción general Únete a un equipo que no solo trabaja, sino que transforma. en konecta, nos enorgullece ser #experiencemakers, donde talento e innovación se unen para lograr resultados extraordinarios. serás responsable de garantizar la administración y seguimiento del correcto funcionamiento de la infraestructura tecnológica en comunicaciones y administración de plataformas de comunicación, liderando la implementación de nuevos servicios. incluye mantenimiento de infraestructura de comunicaciones y de clientes externos. ¿qué necesitas? - estudios: título profesional en ingeniería de sistemas, electrónica, telecomunicaciones o áreas relacionadas con comunicaciones y redes. deseable especialización en tecnología, administración, gestión de proyectos o sistemas de información. - experiencia: mínimo 2 años en manejo de plataformas tecnológicas de contact center. - conocimientos: administración de redes lan y wan, wireless, protocolos, configuraciones, diseño, seguridad, datacenter, soporte técnico en it, administración y configuración de firewalls, telefonía ip, redes wifi, configuración en firewalls (vpn, filtrado web, políticas), telefonía ip, pris (e1s), redes ina...
Provide comprehensive technical support services to the client’s internal customers and service providers. · assess reported issues and work directly with client’s service providers for escalation and timely issue resolution. · effectively communicate with deskside supervisor regarding asset management and break/fix processes. · effectively communicate with the deskside supervisor regarding any help desk related issues or processes. provide setup and support services for conference rooms. · follow established asset management processes. · report any potential problem cases to the deskside manager to foster a proactive environment. · perform imac-related tasks as assigned. · consult with the deskside manager on cases requiring high-level technical support. · replicate and resolve customer incidents in the software & hardware environment. · escalate issues to the deskside manager when client home office personnel are needed for resolution. · monitor help desk tickets to ensure proper escalation and resolution of incidents according to sla agreements. · communicate with it infrastructure support groups to escalate incidents and follow up on resolutions. · create and submit detailed call logs documenting customer interactions with accuracy and timeliness. · share current technical information and best practices regarding proprietary applications through knowledge channels. · perform customer support tasks and special projects as assigned by management. · coordinate with other departments to resolve reported issues. · utilize all support resourc...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito mejorar vidas, nuestro compromiso, desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: realizar el proceso de ventas telefónica y cumplir con lo establecido por la campaña. **funciones del cargo**: - atención al cliente - cumplimiento indicadores - velar por el buen uso de los recursos asignados a su cargo. - seguimiento de instrucciones - escucha activa, concentración, vocalización, excelente capacidad de comunicación y atención a los clientes. **cargo**: asesor comercial fincomercio **salario**: $ 1.160.000 + variable de $100.000 + comisiones + prestaciones de ley. **lugar de trabajo**: sede cliente **horarios laborales**: turnos rotativos dentro de la franja de lunes a viernes entre las 8:00am y las 6:00pm y sábados entre las 8:00am y las 3:00pm (48 horas semanales) **requisitos**: - bachiller, técnico o tecnólogo - mínimo 1 año de...
Trabaja y estudia con nosotros bachilleres sin experiencia - trabaja con una multinacional Únete a nuestro programa de formación y comienza tu carrera en una multinacional líder! estamos en busca de bachilleres sin experiencia que deseen desarrollar su carrera profesional en el sector de contact center y bpo, a través de un técnico laboral por competencias en contact center y bpo. contrato de aprendizaje con una duración total de 15 meses: modalidad presencial en el sena de fontibón. horarios ajustados de acuerdo con el sena. remuneración: 50% del smlv + afiliación a eps. prácticas en campañas asignadas de atento. remuneración: 100% del smlv + auxilio de transporte + afiliación a eps + arl. disponibilidad requerida horarios de estudio: lunes a viernes, entre las 6:00 a.m. y 6:00 p.m. etapa productiva: disponibilidad para trabajar en todas las sedes de atento. no haber tenido ningún contrato de aprendizaje previo. beneficios formación certificada por el sena. oportunidad de trabajar en una multinacional reconocida. crecimiento profesional en el sector de contact center y bpo. ¡esta es tu oportunidad de iniciar una carrera con respaldo y proyección internacional! postúlate ahora y vive una experiencia laboral única. valued en atento somos apasionados de las experiencias de nuestros clientes. día a día, conectamos a más de 500 millones de consumidores con marcas líderes en 13 países. de esta forma, contribuimos a que importantes empresas atiendan las crecientes demandas de sus clientes al tiempo que mejoramos su eficiencia. #j-1880...
About us: at 8020rei, you’ll be at the heart of our growth, playing a key role in building our exceptional team across latin america and the us. you’ll have the opportunity to leverage your talent acquisition expertise, work with cutting-edge tools, and collaborate with a dynamic team passionate about innovation and results. core values at 8020rei: - lead with innovation: we constantly seek innovative solutions to improve our services and operations. - we’ve got your back: our commitment to exceeding expectations ensures we deliver exceptional support and foster lasting partnerships. - our word is our bond: we maintain a foundation of integrity, fulfilling promises and upholding transparency. - we are limitless: our culture encourages continuous personal and professional growth, empowering each team member to excel. - bring your a-game: we prioritize wellness and family, enabling our team to perform at their best for our clients and one another. role overview drive our hiring success across latin america and the us as our talent acquisition specialist. you'll own end-to-end recruitment processes, build high-performing teams, and create exceptional candidate experiences that reflect our values and fuel our growth. reporting directly to the head of people, you'll leverage your full-cycle recruitment expertise to attract top talent across all departments. this critical role directly impacts our company's growth and culture—if you're a proactive, strategic recruiter passionate about connecting exceptional talent with outstanding opportunities, we want to...
Estamos buscando formador sector salud - bogotá buscamos: tecnólogo o estudiantes de mínimo sexto semestre aprobados en carreras relacionadas con el área de salud mínimo 2 años experiência acreditada en formación e implementación de operaciones relacionados con contact center de servicios de salud. formación del personal operativo en los diferentes skill actualización de procesos y productos condiciones modalidad 100% presencial - bogotá lunes a sábado de 7am a 10pm (8 horas) salario competitivo! tipo de puesto: tiempo completo salario: $1.800.000 al mes required skill profession other general...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito mejorar vidas, nuestro compromiso, desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: mejorar la posición competitiva de la compañía, logrando mejores níveles de referenciación y recomendación de los clientes corporativos **funciones del cargo**: es indispensable completar proceso de selección a través de aira, de lo contrario, tu postulación no será tenida en cuenta. **salario**: 2.017.553 + prestaciones de ley. **horarios**: lunes a viernes, sábados cuando se requiere. aplica para bogota **contrato**: fijo por tres meses con probabilidad de ser renovado según desempeño **requisitos**: - estudiante de últimos semestres de ingenierías con mínimo seis (6) meses de experiência gestionando procesos administrativos en cliente final. - tener experiência trabajando con claro en aplicativos fijo y/o móvil **funciones**: - cambios y aclaración...
Somos una empresa sostenible con un enfoque social y de innovación, con nosotros gestionarás desde casa, 100% remoto, haciendo lo que te gusta en compañía de los que amas. likeu requiere un diseñador grafico. ser la persona que diseña en likeu, es crear belleza en todos nuestros procesos, trabajaras desde casa y crearas mockups para plataformas web, diseñaras piezas para cliente interno, apoyaras con el material gráfico para contenido formativo y microlearning, es por eso que buscamos que tengas 2 años de experiência. en likeu retamos los modelos actuales desde la innovación, esto nos ha permitido ser referentes en la industria de contact center (bpo). lo hacemos de una manera sostenible y responsable en términos sociales y medioambientales, lo que nos ha llevado a ser la empresa social del año en colombia el 2018 postúlate si quieres ser parte de la transformación, la sostenibilidad, la humanización, la inclusión y la vida amando lo que hacemos. habilidades: orientación al servicio y a los resultados. responsabilidades y/o funciones del cargo. honorarios: $2.800.000. modalidad: teletrabajo. (desde cualquier lugar de colombia) tipo de contrato: prestación de servicios. tipo de puesto: tiempo completo salario: $2.800.000 al mes pregunta(s) de postulación: - compartenos el link donde podamos ver tus creaciones experiência: - diseñador grafico: 2 años (obligatorio) required skill profession other general...
Nos encontramos en la búsqueda de bachiller o técnico con mínimo 1 año de experiência en contact center, atención y servicio al cliente. horario de lunes a sábado rotativo de 7 a.m. - 4 p.m. ó 8 a.m. - 5 p.m. ó 9 a.m. - 6 p.m. contrato obra labor el primer año. smlv más comisiones entre 300 y 600 mil. tipo de puesto: tiempo completo salario: $1.300.000 - $1.600.000 al mes required skill profession other general...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients innorth america, while contributing to24/7 global service continuitythrough a coordinatedfollow the sun (fts)support model. as one of thefirst hires in your region, you will play a pivotal role inestablishingand scaling our technical support operations. this position focuses on triaging and resolving product-related issues, collaborating with internal teams, and ensuring smooth client experiences across our saas and on-prem environments. your key accountabilities are: technical product support - serve as afirst-line technical contact, addressing software issues, configuration questions, and functional inquiries for saas andon-premiseclients. - triage incomingtechnical tickets, resolve known issues, and escalate complex cases to engineering or product teams withclearcontext. - analyze logs, system behavior, and product usage using tools such asdatadogor similar observability platforms. - collaborate across departments to drivetimelyresolution of client-reported incidents and support requests. global incident handling - participate in a rotatingon-call schedulefor urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of thefollow the sun support model. - support response efforts for high-priority or platform-wide in...
Job requirement : 6+ months of call center or customer service experience, in a multinational company is an required. good to have experience in front desk/ hotel management / back office/travel industry or personal experience using travel products is preferred (booking , reservation, flights, cars, hotels, cruises, vacation packages) is an advantage ; position : inbound - sales (hotel & casinos) experience : minimum 6 months in sales (call center or in-person sales) salary : cop 3.000.000 english level : b2 shifts between : rotational shift 24*7 days off :2 rotating days off between monday and thursday account type : inbound hotel reservation sales about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including reservations and sales, customer service, irops management, baggage helpdesk, crew helpdesk, chatbots, robotic process automation, travel analytics and social media services. igt solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a ...
Title: specialist sls (ofr) location: gsc bog support with spot quotes, monthly status and performance reports for ofr related to the operation. key responsibilities : · receive quote request · review that all information provided by the internal/external customer is clear and complete or ask for it when need it · in case there is not any specific rate, contact the corresponding stations following up to meet the time · answer with the quote within the corresponding time (high, medium or low priority) · follow up on the quote status until getting a customer decision taking into account the tat of the scope · generate performance reports weekly/monthly based on the kpis, hit rate and information that the bp needs to receive · find improvements and efficiencies and discuss open topics and issues. · training the team members when need it to support as back up – also learn about other scopes within ofr and the rest of the sales service line skills / requirements: - professionals/students in industrial engineering, business administration, international business or similar occupations. - good level of ms excel and other ms office tools. - high level of english (dialogue, writing, listening). - customer service and communication skills. - teamwork and autonomy #j-18808-ljbffr required skill profession other general...
Operador atención al cliente con vena cruzada, cat endesa manizales en abai group, buscamos asesores comerciales para campaña de atención al cliente con venta cruzada. requisitos: - experiencia mínima de 3 meses con clientes españoles o 6 meses en call center. beneficios: - contrato a término indefinido directamente con la empresa. - horarios rotativos. - prioridad en estudios y estabilidad laboral. sobre abai abai es una compañía enfocada en ayudar a otras empresas a gestionar eficazmente las relaciones con sus clientes mediante externalización de procesos y transformación digital. nuestras soluciones tecnológicas innovadoras mejoran y optimizan operaciones, procedimientos de captación y back office, utilizando las mejores herramientas de automatización. ayudamos a nuestros clientes a alcanzar un estado óptimo de transformación digital, permitiéndoles adaptarse rápidamente a los cambios del mercado, reduciendo costos en producción y desarrollo. contamos con experiencia en tecnología, consultoría y analítica, con inversiones en robótica, inteligencia artificial y aprendizaje automático, desarrollando capacidades en transformación de procesos. tenemos 10 centros de servicios en madrid, barcelona, a coruña, zaragoza, málaga, jaén, león, manizales (colombia), lisboa (portugal) y sao paulo (brasil), con 6,000 profesionales que gestionan 100 millones de interacciones anuales en 10 idiomas diferentes. #j-18808-ljbffr required skill profession consultoría financiera/banca privada...
About the job (jt) customer success specialist about the role: we are seeking an enthusiastic and highly organized spendhound customer success specialist to join our team. as a customer success specialist, you will play a crucial role in ensuring our customers achieve maximum value from the spendhound platform. your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions. candidates must have primary residency in colombia in order to be considered for the position. if hired, you must maintain primary residency in colombia order to be eligible for work. in this role, you’ll gain experience in: - customer engagement and platform adoption: after a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features. - proactive problem solving: you will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. this involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of spendhound. - driving customer outcomes: you will focus on ensuring that customers update their app catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. your efforts wi...
Routesmart technologies is looking for a detail-oriented and analytical financial analyst to join our team.in this role, you will report to the director of finance & hr and support key financial and accounting functions, including forecasting, performance analysis, business planning, and cost-saving initiatives. as an integral part of the finance team, the financial analyst will contribute to financial reporting, month-end close activities, and cross-functional collaboration with accounting, legal, leadership, and external stakeholders. the person in this position will help drive process improvements, enhance financial systems and tools, and ensure accurate and timely financial insights. the ideal candidate must have strong analytical and problem-solving skills, excellent communication abilities, and a commitment to continuous improvement and operational efficiency. the expected base pay range for this position at the start of employment is $80,000 to $100,000 per year. routesmart technologies, inc. maintains different base pay ranges for various u.s. locations, and actual compensation may vary accordingly. this is a hybrid position based in our columbia, md office. candidates must reside within50 milesand be available to work onsiteseveral days per week. essential duties & responsibilities - lead the development and maintenance of rolling monthly forecasts, including summarized reporting for key stakeholders - monitor and analyze actual financial results against plans, forecasts, and budgets, providing insightful variance explanations - create annual...
Report to: director of marketing company: sukoshi job description we’re seeking an experienced and strategic ecommerce manager to lead and optimize the end-to-end customer journey on our shopify-based dtc platform. this is an exciting opportunity to shape sukoshi’s digital presence, improve conversion rates, and drive measurable growth. you’ll be responsible for the online storefront, site performance, cro initiatives, and campaign execution—while also ensuring the online experience aligns seamlessly with our in-store presence. as an omni-channel retailer with a growing brick-and-mortar footprint across canada and the u.s., it’s critical that our ecommerce strategy integrates effectively with retail—from inventory visibility and fulfillment to campaign alignment and customer experience. who we are we—the sukoshi team—are singular in our passion for collecting and making accessible the best and most popular korean and japanese products for our audience. to that end, we aim to provide exceptional in-store shopping experiences for customers and an online portal for consumers across north america and worldwide. as a growing enterprise, we are looking for like-minded individuals to share their skills and experience with us. key responsibilities ecommerce optimization & cro (35%) - own and optimize the shopify storefront—from homepage to checkout. - improve ux across pdps, navigation, search, and collections to increase conversion rates. - develop and run a/b and multivariate tests to drive continuous site improvement. - implement enhancements dire...
Descripción general importante empresa del sector de salud requiere personal para desempeñarse como líder de calidad, con formación profesional en carreras administrativas, ciencias sociales, ciencias políticas, estadista, ingeniería y/ o afines, con experiencia mínima de dos (2) años en auditoria de calidad o centros de contacto en el sector salud (privado o público), planeación y ejecución dé procesos de calidad, manejo de personal. funciones: elaboración de informes de resultados de actividades desarrolladas, monitoreo a la prestación de servicio con acompañamiento, auditorías. horario: lunes a sábado modalidad: híbrido contrato obra labor importante empresa del sector de salud requiere personal para desempeñarse como líder de calidad, con formación profesional en carreras administrativas, ciencias sociales, ciencias políticas, estadista, ingeniería y/ o afines, con experiencia mínima de dos (2) años en auditoria de calidad o centros de contacto en el sector salud (privado o público), planeación y ejecución dé procesos de calidad, manejo de personal. funciones: elaboración de informes de resultados de actividades desarrolladas, monitoreo a la prestación de servicio con acompañamiento, auditorías. horario: lunes a sábado modalidad: híbrido contrato obra labor profesional universitaria administración de empresas administración industrial administración en salud 2 años de experiencia 1 vacante habilidades clave términos que coinciden entre tu perfil y la oferta de trabajo (agrégalos dentro de tu hoja de vida) - líder de calidad - centro de contacto ...
As sena intern for the customer experience (cx) 4pl team, you are responsible of support several assigned 4pl accounts or teams, taking the responsibility of the efficient and correct assigned tasks execution. key responsibilities: - to monitor data quality on every step of the supply chain process (po level, booking level, milestones, among other) in our logistics system mymaerkscm/scp and/or our tracking files. - to work closely with the origin offices to ensure client’s sop/iop/sla are followed including data quality. - to perform the invoicing audit form either 3pl services and/or our 4pl services. - to upload documents to either a team site or our systems and/or audit that the system is updated with all the proper documentation as per client’s sop/iop/sla. - to support the whole process in different stage as ocean/air milestones tracking, trucker and chb milestones follow up and empty container return follow up. - to elaborate reports as requested. - if assigned, to properly process all bookings: booked with the nominated carrier, confirm bookings during the next 24 hours after discrepancies have been resolved (if any). - in order to give end-to-end visibility, to send the information to the gsc for mods updates and follow those are performed. - to keep our internal teams on time and correctly informed about the execution of the assigned tasks. - if assigned, to properly use stik, macs or any other invoicing request tool to ensure shipments are being attended/invoiced properly. we are looking for: - fast learner. - analytical and problem-sol...
Location: remote from latin america working hours: u.s. business hours (cst/est preferred) english level: advanced (c1+) about the role a fast-scaling u.s.-based single-family rental platform is hiring a head of maintenance operations to lead and scale maintenance across a growing portfolio of homes in multiple u.s. markets. this is the most senior maintenance role in the companyideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors. key responsibilities strategic maintenance execution - own the end-to-end maintenance function across all properties. - remotely diagnose complex repair issues using resident interviews, photos/videos, and iot data. achieve95% first-call diagnostic accuracy. - build and refine preventive maintenance programs to reduce reactive work and extend asset life. team leadership & growth - manage and mentor a growing team. - set clear kpis, improve productivity, and maintain team engagement scores of 4/5. vendor development & performance - source, vet, and onboard vendors in underserved markets. reduce vendor onboarding time by 30%. - track vendor performance using cycle times, callback rates, and satisfaction scores. replace underperformers as needed. budget & cost control - own and manage the maintenance p&l.; - deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing. escalation management - serve as the escalation point for high-priority issues. use a phone-fi...
Heatron bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the asesores comerciales call center, lunes a viernes 2 sábados off role at heatron heatron bogota, d.c., capital district, colombia 6 days ago be among the first 25 applicants join to apply for the asesores comerciales call center, lunes a viernes 2 sábados off role at heatron intelcia es una empresa líder en el mercado latinoamericano, con más de 25 años de trayectoria en el desarrollo de soluciones de contact center. nuestro objetivo es brindar la mejor experiencia a nuestros clientes a través de la innovación, tecnología, calidad y compromiso con nuestro equipo. funciones principales del puesto - generar ofrecimientos vía telefónica de nuestros productos y servicios. - realizar seguimiento y gestión de las ventas, asegurando la satisfacción del cliente. - trabajar en equipo para alcanzar los objetivos comerciales establecidos. requisitos del puesto - experiencia de 4 meses como asesor de ventas call center o presenciales. - habilidades comunicativas y persuasivas, con capacidad para generar interés en los clientes, y cerrar la venta. - orientación al logro de objetivos y resultados. - capacidad de trabajo en equipo y adaptabilidad a diferentes situaciones. - que seas capaz de proponer ideas originales para realizar ventas de productos intangibles. - disponibilidad para trabajar de lunes a viernes y 2 sábados al mes, cumpliendo una jornada laboral de 47 horas semanales. ofrecemos - te incorporarías al equipo de intelcia, ¡somos un...
People deserve more from their money. more visibility, more control, and more freedom. since 2015, revolut has been on a mission to deliver just that. our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day. as we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. in recognition of our outstanding employee experience, we've been certified as a great place to work. so far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. and we're looking for more brilliant people. people who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. about the role the credit department at revolut is anything but ordinary. they design, develop, and launch credit products across the globe. the team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. it's a big old job, but our people are a credit to us all. the collection manager is responsible for the build-out of in-country processes and procedures, and the continued performance of the team as products launch. this role will be in charge of setting up and managing our external collections agencies. up for the challenge? send you...
Job title: sales trainer job description the readiness manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. the account manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. + **develop readiness plans:** design comprehensive readiness plans that align with business goals and client expectations. + **cross-functional collaboration:** work with various departments such as sales, marketing, it, and customer support to ensure all teams are aligned and prepared to deliver services. + **training programs:** develop and oversee training programs to equip teams with the necessary skills and knowledge to meet client requirements. + **process improvement:** identify and implement process improvements to enhance service delivery and operational efficiency. + **performance metrics:** establish and monitor key performance indicators (kpis) to assess readiness levels and identify areas for improvement. + **client engagement:** work closely with b2b clients to understand their needs and ensure the organization is poised to meet those requirements. + **risk management:** identify potential risks in service delivery and develop mitigation strategi...
Are you an experienced sap pm expert with a drive to modernize asset management and maintenance operations? join a top-tier it consultancy based in spain and lead digital transformation projects across asset-intensive industries. key responsibilities: - lead full-cycle sap pm (plant maintenance) implementations and s/4hana transformation projects. - collaborate with maintenance, reliability, and operations teams to optimize asset management processes. - manage end-to-end project delivery, from blueprint to deployment and hypercare. - contribute to pre-sales activities including solution design, proposals, and client presentations. - guide and mentor junior consultants, ensuring knowledge sharing across project teams. your profile: - 10+ years of sap consulting experience with a strong focus on sap pm and related modules (eam, cs, mm, etc.). - proven expertise in delivering complex maintenance and asset lifecycle management solutions. - comfortable in client-facing roles and contributing to business development efforts. - fluent in spanish and english. - based in spain, with flexibility to travel within spain and across the eu when needed. what’s on offer: - fully remote role based in spain. - attractive salary package with performance-based incentives. - strong career development path within a globally recognized sap consultancy. - opportunity to work on cutting-edge s/4hana and eam projects with leading industrial clients. interested? click apply to send your cv or contact us directly at cavendish (recruitment) professionals ltd ar...
En familia parra seguimos creciendo para ser líderes en soluciones de movilidad. nos encontramos en la búsqueda de un team leader (comercial) para el contact center. principales responsabilidades: - lograr que cada encuentro omnicanal de los clientes de familia parra con un operador de los equipos de atención mantenga los estándares de la marca y la empresa. - lograr los objetivos de permanencia y mora de la marca citroen y fiat. - asistir a los agentes en el manejo de sus llamados, orientando a la mejora continua - resolver transacciones específicas y/o escalar las no resueltas - capacitar al equipo en políticas, procesos y estilos de atención definidos. - proponer a jefatura y rrhh mejoras y/o modificaciones al esquema de incentivos de los agentes tener conocimiento en: - plataformas telefónicas y/o multicanal, y redes sociales. - paquete office nível medio (principalmente excel) - procesos de atención al cliente (venta y post-venta) - rubro concesionarias (venta directa / planes) - recomendable - plataformas tipo crm - confección y análisis de datos y reportes estadísticos **requisitos**: terciario y/o estudiante universitario avanzado. experiência mínimo 1 año en posición similar en algún contact center. disponibilidad horaria full time, de 9 a 18 hs. disponibilidad para viajar se ofrecen básico + excelentes comisiones por objetivos required skill profession other general...
About the company: join addendum, a global software development and it team augmentation firm focusing on fintech, banking, and telco industries. experience tailored benefits, diverse projects with various tech stacks, and opportunities for growth, freedom, and responsibility you desire. about the role: you will be part of a dedicated team based in lithuania and usa, supporting large-scale international payment systems critical to global fintech operations. your main focus will be swift incident management and technical support, ensuring stable and secure payment messaging operations. what you will be doing: - serve as the primary point of contact for swift-related incidents, analyzing, troubleshooting, and resolving issues at l3/l4 support levels. - monitor and maintain swift infrastructure performance and availability to meet sla requirements. - plan and support deployment activities including updates, migrations, and configuration changes related to swift environments. - collaborate with cross-functional teams (operations, compliance, engineering) to ensure smooth swift message flows and integration. - work with linux-based systems primarily from a user/administrative perspective (no development required). - propose and assist in implementing process improvements and system optimizations to increase reliability and efficiency. - participate in on-call rotations and occasional weekend support during critical updates or migrations (approximately once every 1.5 months). - document incidents, resolutions, and knowledge base articles to improve team efficiency. wh...
Eurofins scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. from the food you ea...
Specialist credit. portuguese or french join to apply for the specialist credit. portuguese or french role at adidas specialist credit. portuguese or french join to apply for the specialist credit. portuguese or french role at adidas get ai-powered a...
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