Get ai-powered advice on this job and more exclusive features. access line merchandise, inc. is a leading supplier of promotional products across the u. s. canada, and puerto rico. we specialize in branded merchandise including writing instruments, a...
1 week ago be among the first 25 applicants this position is posted by jobgether on behalf of neuraflash. we are currently looking for a salesforce project manager in united states, india, canada or colombia. this role offers an exciting opportunity ...
**contract type**: - temporary wah **location**: - bogotá - //bogota **date published**: - 07-28-2025 **job id**: - ref30004b company description: - we are _**_one sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win._ - sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ **job description**: the project manager performs a wide range of duties including some or all the following: - end-to-end management of a project or program of projects including: - stakeholder (internal and external) management - manage all phases of project - initiation, planning, execution, monitor and control and closing - being the single point of contact for assigned projects and represent nice or business unit in internal and external /customer forums by providing effective communication. act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution an...
We are looking for a talented customer success manager to step onto a fintech unicorn rocketship! why join tipalti? tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. founded in israel in 2010, tipalti is a global business headquartered in the san francisco bay area (foster city) with offices in tel aviv, plano, toronto, vancouver, london, amsterdam and tbilisi. in this role, you will be responsible for - develop and maintain strong relationships with a portfolio of 150+ clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond. this includes rolling out new features and enhancements, integrations, growing and expanding, and...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Welcome welcome to fedex express latin america and caribbean division employment opportunities site! fedex is widely acknowledged as a world-class company. we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. fedex is consistently named among the world’s most valuable and admired brands. some of our recent awards include: 2020 fortune’s world most admired companies (14th) 2019 fortune’s best places to work (15th) 2019 forbes’s one of the “best employers for diversity” 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th) 2021 fedex mexico was included in the gptw ranking for 18th consecutive years 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 fedex uruguay selected by gptw among the 5 best companies to work for. view current job opportunities, or search on specific criteria to find jobs that match your interests rc759514 lo308:customs coordinator (open) lo308:customs coordinator full time terminal de carga 1b fedex calle 26 106-87 (bodegas) bogota, dc 110911 colombia involves the completion of basic administrative tasks and coordination relating to the front-line operation which may inclu...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
We work to find what suits you better, the job you've been dreaming and the one that matches all your expectations . we are looking for an administrative assistant in medellín colombia. what are we looking for: this person will provide administrative support to the compliance area, focusing on employment practices liability insurance. their main responsibilities include: this role involves managing epli claims, verifying coverage, reporting cases, and handling insurance certificate requests while keeping the client database updated. the person serves as the main contact for epli-related matters and supports both clients and internal staff. the role demands precision, strong organizational skills, and effective communication in english. a professional demeanor is essential when interacting with clients, internal teams, and senior leadership. what can we offer you? - monday to friday from 8:00 am to 6:00 pm est- full time and flexibility - on site position and a competitive salary! - indefinite term contract! - an excellent work environment. - solvo university free (english and excel courses for you and your family) discounts and much more!!! we are waiting for you! apply if you are interested!. habilidades documents management ¡ten cuidado con el fraude! magneto y sus empresas aliadas nunca te pedirán dinero a cambio en un proceso de selección. ten cuidado, revisa bien la vacante y si ves algo sospechoso repórtalo. requisitos para aplicar a la vacante: experiencia: 1 año de experiencia nivel de estudios: bachillerato completo hasta profesional...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Helpdesk & customer support operations agent join to apply for the helpdesk & customer support operations agent role at regnology helpdesk & customer support operations agent join to apply for the helpdesk & customer support operations agent role at ...
Join to apply for the french customer service representative (remote) role at telus digital. our trilingual corporate customer service associates are organized, innovative, and proactive, always willing to provide corporate assistance to our clients ...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo