Teleperformance is looking for a genesys consultantspecialist with experience in genesys cloud, responsible forunderstanding and analyzing client's business processes to ensurethe effective integration of both new and existing technologies. this role is key to developing tailored solutions that add valuefor the client and deliver operational benefits to theorganization. the individual will be responsible for gathering andmanaging requirements, ensuring these are translated into solutionsthat meet the client's needs and maximize service quality. responsabilities: - map and present new technologies or solutionprototypes to the client and/or operations that could optimizeexisting processes. - analyze the client's operational processes,identifying opportunities for improvement to implement effective,high-impact solutions. - evaluate the feasibility of implementingprojects with in-house tools or external vendors, ensuringalignment with the client's and tp's goals. - offer high-valuesolutions that strengthen the relationship with the client,fostering trust and loyalty towards tp. - understand and thoroughlydocument the client's requirements, clearly defining expectationsand scope in the requirements document. - collaborate closely withtp's technical teams, sharing the requirements and ensuring theproject scope is met. - maintain continuous and effectivecommunication with the client and operations, providing updates onschedules, potential obstacles, alternative solutions, and progressmade. - train the operations team, including executives andinstructors, on the efficient use of ...
Teleperformance is looking for a genesys consultantspecialist with experience in genesys cloud, responsible forunderstanding and analyzing client's business processes to ensurethe effective integration of both new and existing technologies. this role is key to developing tailored solutions that add valuefor the client and deliver operational benefits to theorganization. the individual will be responsible for gathering andmanaging requirements, ensuring these are translated into solutionsthat meet the client's needs and maximize service quality. responsabilities: - map and present new technologies or solutionprototypes to the client and/or operations that could optimizeexisting processes. - analyze the client's operational processes,identifying opportunities for improvement to implement effective,high-impact solutions. - evaluate the feasibility of implementingprojects with in-house tools or external vendors, ensuringalignment with the client's and tp's goals. - offer high-valuesolutions that strengthen the relationship with the client,fostering trust and loyalty towards tp. - understand and thoroughlydocument the client's requirements, clearly defining expectationsand scope in the requirements document. - collaborate closely withtp's technical teams, sharing the requirements and ensuring theproject scope is met. - maintain continuous and effectivecommunication with the client and operations, providing updates onschedules, potential obstacles, alternative solutions, and progressmade. - train the operations team, including executives andinstructors, on the efficient use of ...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality.responsabilities:• map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes.• analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions.• evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals.• offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp.• understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document.• collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met.• maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made.• train the operations team, including executives and instructors, on the effic...
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