The compliance aml sr. analyst role reports into the compliance independent assessment (cia) branch of the independent compliance risk management (icrm) program. this role is responsible for the ongoing monitoring and testing activities of the firm’s overall aml, sanctions and anti-bribery and corruption risks and/or other business metrics that assist in the identification of potential violations of laws, rules, and regulations or breaches of policies in coordination with the broader icrm team. the overall objective is to utilize established disciplinary knowledge to identify inconsistencies in processes or results and formulate strategic recommendations on policies, procedures, and practices. key job responsibilities: perform activities (ad-hoc and on-going targeted monitoring and testing) to independently assess the design and effectiveness of key controls intended to address compliance risk. participates in the planning, executing, and reporting of compliance independent monitoring reviews and compliance and regulatory issue validation activities for a component of a product line, function, or legal entity within an assigned region in accordance with cia plan. report and escalate control issues and any violations of the applicable laws, rules, regulations, or breaches of policies. determine the root cause that contributed to or caused an issue, to help the business identify what actions are needed to minimize or eliminate repeated exceptions. track and follow up, on the identified issues, with business lines to validate that an identified issue has been mitigated. valida...
The customer service analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the customer service team. the overall objective of this role is to address external customer issues and provide ongoing customer service support. responsibilities: serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards conduct necessary analyses to address client needs communicate resolutions to clients appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. qualifications: previous relevant experience preferred experience in customer service proven investigative, analytical and risk management skills demonstrated ability to present concepts and influence/lead change consistently demonstrate clear and concise written and verbal communication consistently deliver high-quality customer service with focus on building client relationship and achieving quality results education: bachelor's degree/university degree or equivalent experience atención...
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