Get ai-powered advice on this job and more exclusive features. 4on is a payments company with presence across 10 countries in latin america and the us. we help merchants all over the world accept payments and make payouts to users in latin america and receive their money where they prefer. by enabling businesses to accept payments with local payment methods and in local currency, 4on’s solution unlocks significant revenue for merchants all over the world. what is the role 4on’s support team is spread across the americas, we operate as a unit. we are distributed yet intimate. the service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. we don’t do it alone, as we are integrated with our core developers in a way that is real, genuine, and never taken for granted. our team is a dream for someone seeking honest, hard work and rewards. it is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. we have our good days and our not so good days, and we face them together, as a team. we listen. we solve. we guide. we get it. and we’re excited to bring on a new team member. what you will be doing drive the evolution of our support services and tooling triage support issues provide an expert level of service to our customers ensure technical customer issues are serviced within sla manage support cases and provide support until resolution maintain strong relationships with our customers and providers for the delivery of technical support and issue resolution have a mindset of continuous improvement, in term...
Get ai-powered advice on this job and more exclusive features. 4on is a payments company with presence across 10 countries in latin america and the us. we help merchants all over the world accept payments and make payouts to users in latin america and receive their money where they prefer. by enabling businesses to accept payments with local payment methods and in local currency, 4on’s solution unlocks significant revenue for merchants all over the world. what is the role 4on’s support team is spread across the americas, we operate as a unit. we are distributed yet intimate. the service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. we don’t do it alone, as we are integrated with our core developers in a way that is real, genuine, and never taken for granted. our team is a dream for someone seeking honest, hard work and rewards. it is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. we have our good days and our not so good days, and we face them together, as a team. we listen. we solve. we guide. we get it. and we’re excited to bring on a new team member. what you will be doing - drive the evolution of our support services and tooling - triage support issues - provide an expert level of service to our customers - ensure technical customer issues are serviced within sla - manage support cases and provide support until resolution - maintain strong relationships with our customers and providers for the delivery of technical support and issue resolut...
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