CUSTOMER SERVICE SPECIALIST

Get ai-powered advice on this job and more exclusive features. access line merchandise, inc. is a leading supplier of promotional products across the u.s., canada, and puerto rico. we specialize in branded merchandise including writing instruments, apparel, drinkware, and office essentials. this role offers clear growth potential into senior customer service, operations, or account management roles based on performance. key responsibilities: · respond to emails, chats and incoming calls · enter orders on crm and support sales efforts · create po's for drop ship orders from other us vendors · collaborate with production teams to coordinate logistics for orders · deliver exceptional service and maintain a positive, solutions-oriented approach - prepare weekly reports for tuesday 11:00 am team meetings (held via microsoft teams with video on) this position offers you: · competitive basic salary plus monthly commissions to reward your efforts · exciting opportunities for career growth and stability · a positive working environment where we care equally about our employees, vendors and product quality requirements: bachelor’s degree in business administration or related field english proficiency (c1 level or higher) 3+ years of customer service experience, including at least one full year with the same employer excellent written and verbal communication skills proficiency in excel and google sheets (intermediate level), with the ability to manage and analyze marketplace data across multiple platforms preferred qualifications · must be fast-paced, goal-oriented and have great pro...