Customer experience specialist - cali, colombia - on siteadcomm mdu sas is seeking a dedicated and customer-focused professional to join our team in cali as a customer experience specialist. in this essential role, you will contribute to delivering exceptional service, ensuring customer satisfaction, and driving business growth. if you excel in communication, are committed to providing outstanding service, and thrive in a dynamic work environment, we encourage you to apply and become part of our amazing team.key responsibilities:record and process confidential customer information, including payments and account creation.handle assigned calls and provide support for service operations.respond promptly to customer inquiries and proactively resolve complaints.demonstrate in-depth product knowledge to offer effective customer support.process orders, forms, requests, and maintain accurate records of customer interactions.contact potential customers via phone and email, utilizing crm tools for follow-ups.conduct cross-selling and up-selling to maximize sales opportunities.elaborate weekly kpi reports.attend training sessions to stay updated on new products and service offerings.proactively inform customers about new products, services, and company policies.requirements:previous experience in customer service and/or sales roles is preferred.advanced english level (c1).empathetic and customer-focused mindset.detail-oriented with excellent organizational skills.proficiency in using crm systems and other relevant software.willingness to adapt to a fast-paced and dynamic work envir...
Adcomm mdu sas is looking for a business development associate to join our team in our cali office. in this role, the ideal candidate will be expected to identify and nurture new business opportunities, focusing on outbound prospecting to find potential clients.duties and responsibilities:provide visionary support to the sales team, setting clear objectives and fostering a customer-centric culture.maintain key performance indicators (kpis) to evaluate individual performance.implement effective systems for developing sales leads, provide feedback, and issue resolution.continuously assess and enhance lead generation processes to meet and exceed company expectations.analyze customer feedback and data to identify trends and areas for improvement.collaborate with cross-functional teams.establish and maintain quality assurance standards for customer interactions, including phone calls, emails, and live chats.conduct regular reviews and evaluations to ensure consistency and adherence to company policies and standards.utilize customer insights and data to identify sales opportunities.communicate performance metrics and trends to senior leadership.collaborate with senior management to integrate lead generation goals into the overall business strategy.conduct thorough research to identify potential leads across various channels, including corporate databases.initiate contact and assess the qualification of leads through professional communication methods such as phone calls and emails.establish and maintain new databases of leads and prospects.collaborate closely with sales and mark...
Adcomm mdu sas is looking for a business development associate to join our team in our cali office. in this role, the ideal candidate will be expected to identify and nurture new business opportunities, focusing on outbound prospecting to find potential clients. duties and responsibilities: provide visionary support to the sales team, setting clear objectives and fostering a customer-centric culture. maintain key performance indicators (kpis) to evaluate individual performance. implement effective systems for developing sales leads, provide feedback, and issue resolution. continuously assess and enhance lead generation processes to meet and exceed company expectations. analyze customer feedback and data to identify trends and areas for improvement. collaborate with cross-functional teams. establish and maintain quality assurance standards for customer interactions, including phone calls, emails, and live chats. conduct regular reviews and evaluations to ensure consistency and adherence to company policies and standards. utilize customer insights and data to identify sales opportunities. communicate performance metrics and trends to senior leadership. collaborate with senior management to integrate lead generation goals into the overall business strategy. conduct thorough research to identify potential leads across various channels, including corporate databases. initiate contact and assess the qualification of leads through professional communication methods such as phone calls and emails. establish and maintain new databases of leads and prospects. collaborate closely wi...
Customer experience specialist - cali, colombia - on site adcomm mdu sas is seeking a highly motivated and customer-centric individual to join our team in cali as a customer experience specialist. as a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. if you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. responsibilities: record and process confidential customer information, including payments and account creation handle assigned calls and provide support for service operations respond promptly to customer inquiries and proactively resolve complaints demonstrate in-depth product knowledge to offer effective customer support process orders, forms, requests, and maintain accurate records of customer interactions contact potential customers via phone and email, utilizing crm tools for follow-ups conduct cross-selling and up-selling to maximize sales opportunities report weekly on sales goals, objectives, and achievements attend training sessions to stay updated on new products and service offerings proactively inform customers about new products, services, and company policies requirements: previous experience in customer service and/or sales roles is preferred advanced english level (c1) empathetic and customer-focused mindset detail-oriented with excellent organizational skills proficiency in using crm systems and other relevant software willingness to adapt to a fas...
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